Crystal Web (NEW ISP) ADSL Feedback

[slvR]

Once again my point is missed.

My son watches 240p on youtube while I battle to game.
How is that acceptable?
I can change to Afrihost and he can stream 420p plus while I game with very low local pings.

If this is in CS:GO, I can confirm something is broken, at times I cannot get into any servers, other times I get sub 10ms ping.

 

[Electric]

If this is in CS:GO, I can confirm something is broken, at times I cannot get into any servers, other times I get sub 10ms ping.

There we go.

 

[slvR]

There we go.

Like right now, can't join any server on CW, but works on WA

 

[Hectic]

Like right now, can't join any server on CW, but works on WA

Repport it to support, if you haven't done it?

 

[Electric]

I was getting 400ms pings on local servers on Saturday at times.
You get kicked out of a matchmaking server and get a minimum of a 30 minute ban.

It's great.

 

[slvR]

Repport it to support, if you haven't done it?

I did, I was told it was on the servers' hosts side.

 

[slvR]

I was getting 400ms pings on local servers on Saturday at times.
You get kicked out of a matchmaking server and get a minimum of a 30 minute ban.

It's great.

This happened to me too, oddly enough on Saturday too, I sent support the usual and I've been logging times I lag out. Seems ok now however.


EDIT: My entire friends list dc'd. I think this is either a widespread problem or aliens.... Not sure yet..

 

[Crystal Web]

Once again my point is missed.

My son watches 240p on youtube while I battle to game.
How is that acceptable?
I can change to Afrihost and he can stream 420p plus while I game with very low local pings.

It's not acceptable, and we have reported the issue to Telkom for further investigation, as previously stated. We are working on resolving this as it relates to a number of other customers as well.

 

[Electric]

It's not acceptable, and we have reported the issue to Telkom for further investigation, as previously stated. We are working on resolving this as it relates to a number of other customers as well.

Thanks, I appreciate your response.

People in here need to understand that everything is not golden and for that very reason we give feedback.

 

[cortexenslaver]

It's not acceptable, and we have reported the issue to Telkom for further investigation, as previously stated. We are working on resolving this as it relates to a number of other customers as well.

This does seem to be a country-wide Telkom issue. I have this on 4 different ISP accounts for the last 2 weeks now. Telkom tech told me that the cards they upgraded at the exchanges are causing trouble, and that they are waiting for NEW cards (completely different) to replace and sort the issues out.

Only in South Africa does a company repeatedly pay millions for "new" tech, and then have to replace it within 6 months - go figure

 

[Crystal Web]

This does seem to be a country-wide Telkom issue. I have this on 4 different ISP accounts for the last 2 weeks now. Telkom tech told me that the cards they upgraded at the exchanges are causing trouble, and that they are waiting for NEW cards (completely different) to replace and sort the issues out.

Only in South Africa does a company repeatedly pay millions for "new" tech, and then have to replace it within 6 months - go figure

Thanks for the info. The issue though is that the exchanges appear to be functioning correctly in our tests, but the core network there is suffering issues. It may be related to the cards, but we have to wait on their feedback before we can do anything.

We could always try to route the traffic through a different link at massive cost to us, but then Telkom come back to us a day later and tell us it's fixed and we have to embark on another expensive "fix" on their behalf, so we have to wait for official feedback from them before we can actually make arrangements or workarounds (if possible).

 

[Sinbad]

Loving it - lowest latency I've ever seen in D3 - 187ms

 

[Aluroth]

Also woke up this morning with no internet and a 10. IP address after reaching my "cap". Will contact support soon. Why do you keep calling it "Uncapped" Unshape when in fact it is Capped Unshape? There is no difference between this account and any WebAfrica Capped account?

 

[Necuno]

PTA-PTA


PTA-CT


PTA-UK


PTA-US



testmy.net - single thread

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 6035 Kbps or 6 Mbps
Download Speed Test Size:: 25 MB or 25600 kB or 26214400 bytes
Download Binary File Transfer Speed:: 754 kB/s
Tested At:: http://TestMy.net Version 13
Validation:: http://testmy.net/db/cDT9pHn
TiP Measurement Summary:: Min 3.08 Mbps | Middle Avg 6.46 Mbps | Max 7.69 Mbps | 22% Variance
TiP Data Points:: 3.76 Mbps, 5.46 Mbps, 5.43 Mbps, 5.6 Mbps, 5.41 Mbps, 5.72 Mbps, 6.78 Mbps, 6.28 Mbps, 6.81 Mbps, 7.69 Mbps, 6.42 Mbps, 6.81 Mbps, 7.26 Mbps, 6.81 Mbps, 6.78 Mbps, 6.12 Mbps, 6.8 Mbps, 7.61 Mbps, 3.08 Mbps
Client Stats:: http://testmy.net/compID/96503307494
Test Time:: 2014-08-19 07:20:13 Local Time
Client Location:: ZA http://testmy.net/country/za
Target:: Dallas, TX US http://dallas.testmy.net
Client Host:: Cybersmart http://testmy.net/hoststats/cybersmart
Compare:: 39% faster than client avg, 541% faster than host avg, 376% faster than country avg, 56% faster than world index
1MB Download in 1.36 Seconds - 1GB Download in ~23 Minutes - 108X faster than 56K
This test of exactly 25600 kB took 34.774 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko [!]

testmy.net - multi thread

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 7588 Kbps or 7.6 Mbps
Download Speed Test Size:: 24.8 MB or 25367 kB or 25975422 bytes
Download Binary File Transfer Speed:: 948 kB/s
Tested At:: http://TestMy.net Version 13
Validation:: http://testmy.net/db/KWuIDvV
Multithread Test Utilizing:: testmy.net, dc.testmy.net, eu.testmy.net, west.testmy.net, cloud.testmy.net, asia.testmy.net, west2.testmy.net and google.testmy.net
Client Stats:: http://testmy.net/compID/96503307494
Test Time:: 2014-08-19 07:18:23 Local Time
Client Location:: ZA http://testmy.net/country/za
Target:: Global Multithread http://testmy.net/multithread
Client Host:: Cybersmart http://testmy.net/hoststats/cybersmart
Compare:: 180% faster than client avg, 730% faster than host avg, 513% faster than country avg, 46% faster than world index
1MB Download in 1.08 Seconds - 1GB Download in ~18 Minutes - 135X faster than 56K
This test of exactly 25367 kB took 27.391 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko [!]

 

[saa044]

Busy raping my Mtn uncapped again, got my 3GB. 1.5MB/s is just SO awesome.

 

[Aluroth]

Okay so I've got my Shaped Account details from CW after completing the Unshaped Cap. I've done a few tests on this account, I have a 10mb line.

NNTP: 50kbps max (Understandable, it is shaped during business hours)
Youtube: Can only play 480p without buffering (720p and 1080p is unplayable)
Netflix: Can reach HD in < 5 minutes
HTTP Downloads: 50kbps max (Deal breaker, trying to download GIMP on my ubuntu machine for work through repositories)
HTTP Browsing: 6/10 (No idea how else to rate this)
Gaming: Couldn't try it out yet, FFXIV server is busy with maintenance.
Pandora: Unplayable.

Overall: 4/10 (Just my opinion)
Was happy with my unshaped account but downloads between 12-6 complete the cap too quickly.

Will test everything again after business hours and give an update.

EDIT: Switched to a backup account. Way too unstable/slow to do almost anything work-related.

UPDATE: Seems I was put on the wrong IP range. Will give more feedback once this has been solved.

 

[slasherjdc]

Also woke up this morning with no internet and a 10. IP address after reaching my "cap". Will contact support soon. Why do you keep calling it "Uncapped" Unshape when in fact it is Capped Unshape? There is no difference between this account and any WebAfrica Capped account?

when you reached your cap did it let you access crystal webs website?

 

[Totempole]

My primary school English teacher always told as "a lot" is bad English, that and using the word "got".

"I have a lovely bunch of coconuts" just doesn't sound the same.

 

[Aluroth]

when you reached your cap did it let you access crystal webs website?

Nope, Also no email or notification indicating why my interwebs stop working.

 

[fonoi]

No, some customers were using in excess of 100GBs per day, so a very generous limit of the unshaped experience was added so that we didn't have to monitor everyone's connections at all times. Thereafter you move back to the shaped experience.

I'm looking at your account now and will follow up with you directly.

I did not even know about this new "Cap" until I browsed this thread, if you have enough time to send me emails to fill out surveys then you can at least send an email to let everyone know about this new condition and how to check your limit/bandwidth consumed as the only bandwidth notification emails I am getting are for the old account.