Crystal Web (NEW ISP) ADSL Feedback

[saa044]

So who is REALLY good with PC hardware?

Got this box for almost nothing, lenovo M55 with core 2 E4600 CPU, 2GB ram with the Intel Gpu. Super fast on Linux, Win7 and Win8. But I was thinkng, can you replace the hardware with something like a Amd with 8 core CPU, bigger PSU and so? I like the chassis a lot.

 

[Phinix]

So what's considered a large download, anything P2P and NNTP? on a 10Mbps account
500MB, 1GB, 2GB, 3GB, 4GB?
Sorry if this has already been answered

It was 150MB, but might have changed.
So you may want to check with CW.

 

[Crystal Web]

It was 150MB, but might have changed.
So you may want to check with CW.

It's time-based, so we don't have to investigate packets deeply. Essentially during peak, we let the http and https downloads run at full speed for a certain amount of time, then reduce it to half line speed, then lower it accordingly the longer the download runs. And that's only after the first tier data allocation is done - so not from the outset like most other ISPs do.

 

[JesseG]

It's time-based, so we don't have to investigate packets deeply. Essentially during peak, we let the http and https downloads run at full speed for a certain amount of time, then reduce it to half line speed, then lower it accordingly the longer the download runs. And that's only after the first tier data allocation is done - so not from the outset like most other ISPs do.

So once the download completes, does the time reset?

 

[Crystal Web]

So once the download completes, does the time reset?

Yes. There are mechanisms in place to detect IP connections to determine if it's a broken up download though.

 

[CuriouS]

still no streaming :<

 

[Crystal Web]

still no streaming :<

Not sure what this means.

 

[saa044]

Also having issues this side regarding streaming. Overall the acc feels slow on browsing as well. @CW not a complaint at this moment, why I am not on support. just thought I would mention it. Btw did a trace on my mikrotik RB and hop 2 is max at 19ms. problem?

 

[Crystal Web]

Also having issues this side regarding streaming. Overall the acc feels slow on browsing as well. @CW not a complaint at this moment, why I am not on support. just thought I would mention it. Btw did a trace on my mikrotik RB and hop 2 is max at 19ms. problem?

Time looks fine but the packet loss is the important thing to check for.

No issues here at the moment. Perhaps it's isolated? Not sure right now but will run some remote tests now for you guys.

 

[saa044]

Time looks fine but the packet loss is the important thing to check for.

No issues here at the moment. Perhaps it's isolated? Not sure right now but will run some remote tests now for you guys.

I was just thinking, my Rb has guest access. Won't it be easier if a support agent / yourself logges onto my RB and do the trace on there? Nothing like live stats. I mean just think how easy support would be in the future lol. Support: Authentice yourself, one moment, this is the problem and done.

EDIT:

Everything is working as it should.

 

[Hectic]

My experience also wasn't great today. Slow browsing, lots of disconnects, where the account just died. SS Streaming also not nearly as good as usual. Haven't had time to try and pinpoint where the problem was/is.

 

[saa044]

My experience also wasn't great today. Slow browsing, lots of disconnects, where the account just died. SS Streaming also not nearly as good as usual. Haven't had time to try and pinpoint where the problem was/is.

Well I get 42MS on hop 2 when I tracert via windows, but 19MS max on my RB, so I don't know on my end lol. I trust the RB more than windows though.

 

[Crystal Web]

Well I get 42MS on hop 2 when I tracert via windows, but 19MS max on my RB, so I don't know on my end lol. I trust the RB more than windows though.

I also trust the RB, but it does indicate that the line may be a little "iffy" at the moment. Run that pathping and send it to support for me and let's have a look. Tracerts are not good enough in our eyes as they only tell half the story.

 

[saa044]

I also trust the RB, but it does indicate that the line may be a little "iffy" at the moment. Run that pathping and send it to support for me and let's have a look. Tracerts are not good enough in our eyes as they only tell half the story.

If possible I can do this around 11PM. My daughter is maxing out her 1.2mbps profile on her tab currently. Just on a side note, Netflix plays almost instantly on my end now.

 

[Crystal Web]

My experience also wasn't great today. Slow browsing, lots of disconnects, where the account just died. SS Streaming also not nearly as good as usual. Haven't had time to try and pinpoint where the problem was/is.

This makes me sad. Are you on our DNS?

Everything is pretty snappy right now from our test lines in all locations. If you have some data send it to support and we'll have a look for you. As part of the upgrade process to our live support we've also included a standard method of reporting issues, which should be beneficial to everyone as well. It may seem like a bog-standard response now, but it's the process we'll follow when diagnosing a fault, so it should save some time and make things even more efficient.

https://support.crystalweb.co.za/po...ort-a-problem-to-crystal-web-step-1-9-10-2014

 

[Crystal Web]

If possible I can do this around 11PM. My daughter is maxing out her 1.2mbps profile on her tab currently. Just on a side note, Netflix plays almost instantly on my end now.

Haha, well support leave at midnight on Fridays so I'll look out for this then.

Sheez, I need an increase.

 

[CuriouS]

It's weird, other speeds and stuff seem fine, only streaming is not working. Been kinda like this since I started with CW.

 

[saa044]

Haha, well support leave at midnight on Fridays so I'll look out for this then.

Sheez, I need an increase.

hehe. Not bugging me at all at the moment to be honest, the line seems ok. However I am doing a path ping anyways with my daughter raping the net. And she's only 10 lol. She asked me yesterday, why did I get hurt so much when i was a kid. My only reply was, no internet.

 

[Crystal Web]

It's weird, other speeds and stuff seem fine, only streaming is not working. Been kinda like this since I started with CW.

That's not right. What streaming in particular?

hehe. Not bugging me at all at the moment to be honest, the line seems ok. However I am doing a path ping anyways with my daughter raping the net. And she's only 10 lol. She asked me yesterday, why did I get hurt so much when i was a kid. My only reply was, no internet.

Pathpings while the line is getting hit is of no real use. We need a clean pathping, as you'd understand

BTW, met with one of your East Rand WUG brethren today to see what we can do for you guys. What an awesome community you guys have going...

 

[saa044]

That's not right. What streaming in particular?



Pathpings while the line is getting hit is of no real use. We need a clean pathping, as you'd understand

BTW, met with one of your East Rand WUG brethren today to see what we can do for you guys. What an awesome community you guys have going...

I think you met with someone at jawug, but yeah Ptawug and Jawug is linked with multiple backbone links. We use a combination of 150mbps Mikrotik and 300mbps Ubiquity links. The WUG also wakes you up when you join them. You know that I know all there is about PC hardware, Software and networking syndrome, then you join wug and realise you don't know squat. And then after a while the community teaches you.

EDIT:

just sent you a almost clean pathping. let me know if you need one a bit later on, but looks good to me.