Hi, firstly let me state if I wasn't against HelloPeter's extortion business I would complain there. Anyhow here goes:
Situation: In January I purchase a 3GB data bundle for R589. I had used about 1.5GB and the expiry date was about a week away. Worried Vodacom would take the rest of my data bundle I phoned customer care to find out what to do to avoid my 1.5GB from being reset to zero.
So on Monday 25 Feb 2008 at 22:35 I phoned customer support and spoke to Philencia. I asked her how to avoid my current db from expiring after the 30 days. She explained to me that if I load another data bundle before the current data bundle of 1.5GB expires, then the new data bundle will be added to the current balance and it will give me an added 30 days to use the entire amount. As confident as she sounded I asked her to double check with her supervisor that what she just told me was correct. She put me on hold for a few minutes and then returned and said yes she was 100% correct. I then repeated exactly what she said to me and asked her to triple check if it was correct. Again she said the info she gave me was correct.
So days went by and I never used much of my data bundle knowing I would not lose it, as I planned to load another db a few days before expiration.
Anyhow long story short I loaded airtime and tried to add a data bundle and got the error message "You cannot load more than 1 data bundle at a time." I tried again to be sure it wasn't a mistake but unfortunately I got the same error. I was furious. I phoned customer care and demanded to speak to a supervisor. I then spoke to Lebo who started taking down my details to log a complaint and open an inquiry. So after about 30 mins of explaining my situation to her she said she has logged a complaint for me.
So the next morning I woke up and my 1.5GB was gone.
After not hearing from Vodacom I phoned customer care again on Sat the 1st March at 16:24 and spoke to Zandile, another supervisor to ask what is happening with my issue. She told me nothing had been logged for any of the 2 cell numbers I had given her. Me red in the face had to explain the whole ordeal again...Again I was promised it would get escalated and I would receive and SMS and a phone call to help resolve my issue...After 5 days I haven't received 1 SMS or phone call from Vodacom.
I just phoned Vodacom now to see if there is progress and low and behold the query is marked resolved. This is bull**** and unacceptable!
I am fed up with useless call consultants and want to speak to an intelligent person. V3G please can you help?
Situation: In January I purchase a 3GB data bundle for R589. I had used about 1.5GB and the expiry date was about a week away. Worried Vodacom would take the rest of my data bundle I phoned customer care to find out what to do to avoid my 1.5GB from being reset to zero.
So on Monday 25 Feb 2008 at 22:35 I phoned customer support and spoke to Philencia. I asked her how to avoid my current db from expiring after the 30 days. She explained to me that if I load another data bundle before the current data bundle of 1.5GB expires, then the new data bundle will be added to the current balance and it will give me an added 30 days to use the entire amount. As confident as she sounded I asked her to double check with her supervisor that what she just told me was correct. She put me on hold for a few minutes and then returned and said yes she was 100% correct. I then repeated exactly what she said to me and asked her to triple check if it was correct. Again she said the info she gave me was correct.
So days went by and I never used much of my data bundle knowing I would not lose it, as I planned to load another db a few days before expiration.
Anyhow long story short I loaded airtime and tried to add a data bundle and got the error message "You cannot load more than 1 data bundle at a time." I tried again to be sure it wasn't a mistake but unfortunately I got the same error. I was furious. I phoned customer care and demanded to speak to a supervisor. I then spoke to Lebo who started taking down my details to log a complaint and open an inquiry. So after about 30 mins of explaining my situation to her she said she has logged a complaint for me.
So the next morning I woke up and my 1.5GB was gone.
After not hearing from Vodacom I phoned customer care again on Sat the 1st March at 16:24 and spoke to Zandile, another supervisor to ask what is happening with my issue. She told me nothing had been logged for any of the 2 cell numbers I had given her. Me red in the face had to explain the whole ordeal again...Again I was promised it would get escalated and I would receive and SMS and a phone call to help resolve my issue...After 5 days I haven't received 1 SMS or phone call from Vodacom.
I just phoned Vodacom now to see if there is progress and low and behold the query is marked resolved. This is bull**** and unacceptable!
I am fed up with useless call consultants and want to speak to an intelligent person. V3G please can you help?
