Hummercellc
Expert Member
Telkom could start by offering me 40mbps VDSL.....
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: How do you normally pay for purchases in stores?
Customer service bad, but improving: Telkom
How about offering a more extensive self service tool - login with account number and use the account holder ID as password (or sms a code to account holders cell) and allow users to do their own automated port reset/recreate. Then allow call logging with details already entered from the port reset, and comments field for user updates.
Oh and please provide full call details to the Techies. Often I ask for details to be added to the call and the Techie that is assigned has no idea of the additional info. This usually is important info like please call specific number before arriving at premises etc.
Oh and please provide full call details to the Techies. Often I ask for details to be added to the call and the Techie that is assigned has no idea of the additional info. This usually is important info like please call specific number before arriving at premises etc.