customer service

  1. S

    DSTV annual payment plan and upgrade disaster

    Hi I have now exhausted all possible channels with DSTV and Multichoice with this problem. Hopefully someone else has experienced this as well and can give some advice. I signed up in April with DSTV on a compact plus package and opted for an annual payment of R5709 as advertised. I also made...
  2. Bresder

    Where to get a job if you don't know anyone?

    Looking for a sales or customers service entry level position. Minimum wage and above to get my feet wet. Have a Matric now. Job hunting has been no response or rejections. I've partially given up on some portals beacause they're saturated but I still try now and then. Now I don't know what to...
  3. L

    Mweb - Vumatel blame shifting

    In the Tableview area many Mweb customers with VumaTel fibre have no internet. Talking to Vumatel they say all is good on their site. Talking to Mweb they say there is a Vumatel problem. Now - our complex has Vumatel only but only those using Mweb as an ISP have problems. Phoning Mweb...
  4. D

    Telkom Worst online sales services.

    To All be aware So I thought I’m going to change my existing pay as you go no to a contract no by ordering the new Huawei mate pro 20 with gt classic watch. On your online shop as this will be fast and convenient. This was on the 4th of March. I was so sorry I ever thought of doing that cause...
  5. J

    How To Get Telkom To Take Notice of your Fault

    Hello All. Please see how to get the problem noticed by the technicians dispatchers To: 'JonasS@openserve.co.za' (Dispatcher) Cc: 'NothandoM@openserve.co.za' (Email linked to the Board of Directors https://www.gov.za/about-government/contact-directory/soe/soe/telkom-sa-ltd ) Subject: My ADSL...
  6. CuzziGa

    Vodacom billing issue not resolved

    I'm so annoyed with Vodacom right now... My wife signed up for one of their Black Friday deals 3 or 4 months ago. She has never been credited with the R110 prepaid airtime that she signed up for. When she contacted Vodacom she was told that the airtime had been allocated to another cellphone...
  7. F

    Doing Business in SA: A case of ISPs and their upstream compadres

    This note has been trigerred by an experience I had with my fellow citizen: Axxess DSL. Legally, I signed up for a LTE contract but practically, I have not been provided with a reliable service (see the numerous downtime notices on ISP websites and complaints on this site). I consider a...
  8. D

    Afrihost - Worst Customer Service

    Afrihost & MTN - Worst Customer Service Following my previous mybroadband post, I have not received any response from Afrihost on this platform. I also sent through a PM that has not been responded to. I took some time to write out everything that has happened up until now, for the sake of...
  9. D

    31 Days WITHOUT a Telkom WiFi Or Landline on a BUSINESS ACCOUNT (My Story)

    31 Days WITHOUT Telkom WiFi Or a Landline connection on a BUSINESS ACCOUNT (My Story) Hey, I would like to complain about TELKOM'S atrocious CUSTOMER SERVICE! The internet (ADSL line) & Landline went off on Mothers Day (14 of May 2017). Today, its been exactly 31 days off - no Internet or...
  10. D

    Help: DSTV makes an error, now it's my month-long problem

    Hi all DSTV/Multichoice had a computer glitch at some point (Jan 2017?) which put my account in "arrears". Absolutely a computer error which they admitted, as my account had already been paid in full in 2016. I've spent weeks trying to get this corrected, but DSTV nonetheless sent my account...
  11. ToniO

    Appalling service from CellC

    (Incident 160226-000596) I have a number of unresolved issues, including an unauthorised charge of over R2000, a mysterious apparition entering a store and posing as me to change my data limit, as well as a number of other customer service horrors. 1. Initial Customer Service Issues I...
  12. M

    WARNING Vodacom 4G/LTE Data drain

    I just wanted to share a warning to other Vodacom users about a fairly common issue: Summary: - I twice experienced a full data and airtime drain of my phone - I lost everything (R110 and 350Mb) in a matter of hours. - A technician at Vodacom turned off my 4G and changed my Settings as...
  13. V

    Afrihost - The home of pure customer service disasters

    TL;DR Afrihost are a bunch of useless liars. Once upon a time, long long ago Afrihost used to be the king of customer service. If you had an issue, you could call them, and once you had made your selection for the correct department, your call would immediately be answered by a friendly...
  14. T

    Reporting technical issues to banks

    So I ran into this brick wall a few days ago. I am trying to order some things on AliExpress and unfortunately for me, they do not accept Paypal. So I whip out my fancy new Visa card and wait expecting to be directed to the 3D Secure CNP (Card Not Present) authentication site...
  15. I

    Cell C Woes

    I used to be quite a happy Cell C customer, (since Cell C started) until about 18 months ago. I had a lot of contracts with them, their service was good, their network worked (better than their competitors at the time) and they didn't screw up their billing (like their competitors) - I was...
  16. riverdusty

    MTN Employee takes day off, leaves me hanging.

    Dear MTN I recently attempted to sign a contract with MTN on Friday the 27th of February. I was told by the MTN Employee I delt that my contract may be approved within hours or at least by the end of the day. It is now Monday the 2nd of March and I had not heard anything. I phoned the MTN...
  17. A

    Telkom Mobile false contract advertising

    I recently signed a telkom mobile sim only contract month to month which included 1gb of data as advertised in their website (porting my number). After signing the deal, I didn't receive my 1gb of data and subsequently complained, got a case number and was told that it was an error on their...
  18. A

    Helpdesk support agents needed for ICT Managed Services provider in Stellenbosch

    Job Requirements • Any previous call centre experience will be highly beneficial. • Highly computer literate. • Technical understanding relating to our services and exposure to ICT industry highly preferred. • Ability to communicate fluently in both English & Afrikaans, to give our customers the...
  19. A

    Kalahari.com refuse to replace faulty goods

    I bought a 7” Gobii tablet from Kalahari for my daughter’s birthday & problems soon emerged. During charging the tablet with the charger provided, I heard a popping sound, after which the charger stopped working. Using my Samsung 2A cell phone charger it takes 10 hours to charge & therefore...
  20. M

    Useless CellC

    I've had problems with my phone (Samsung S3) or the cellc network since the day I got it in March. It would suddenly out of nowhere decide that it had no service and stay that way for a couple of minutes to a couple of hours. The problem would then go away for +- a month and happen again. I...
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