customer service

  1. McFlurry

    Vumatel Fibre Installation Nightmare – No Communication, Incorrect ISP, Disconnected Service

    I'm writing this in utter frustration as my Vumatel fibre installation experience has been nothing short of a disaster. Here's the timeline of my ordeal: 3rd May 2024: Paid for Vuma Reach fibre installation on the official Vumatel website. No confirmation email from any ISP followed. IPP...
  3. H

    Samsung TV Vertical Black Lines on Screen

    Howsit, I purchased a Samsung TV (AU50UA7000K) from Game back in May 2022 and noticed a few months ago a vertical black line on the left hand side of the screen. I spoke to a rep from Game and he mentioned that he had received complaints about this issue with the same model of TV. I logged a...
  4. Josh_M

    Vodacom's awful repair experience

    Hi all. Thought I should share my Vodacom repair experience. Well I say it like the repair is completed but I am still waiting for it. Hopefully this will draw some attention to this dreadful experience. I dropped my Z flip 4 off at my local vodacom shop (Vodacom ballito at the ballito...
  5. W

    Is there and Ombudsman for ISP's - particularity Fibre?

    Hi, Is there and Ombudsman for ISP's - particularity Fibre? I'm having issues with WebAfrica. I have tried to send them emails to [email protected] but the emails just bounce back: @WebAfrica Helper
  6. spamsam

    Who murdered the Home-Connect support staff?

    My ISP is Home-Connect (home-connect.co.za) on a Vumatel line. My internet has been flapping for the past 2 weeks - and it is getting worse. I live in Cape Town, Bellville. The sign-up and pre-sales was easy and painless. The link has been fine and stable for years. No problemo. But something...
    • spamsam
    • Thread
    • customer service home connect home-connect kidnapping murder over bill saps satire vumatel vumatel broken fibre
    • Replies: 10
    • Forum: Fibre ISP Discussions
  7. D

    Bad Coverage in Gallo Manor, Sandton.

    Hi Everyone, I am at my wit's end with Vodacom. Our Area that we have stayed in for just over 2 years has very bad Vodacom signal. I have logged various calls with Vodacom but according to their coverage map, there are no issues whatsoever in the area. I can't seem to get any further...
  8. L

    Afrihost - Complaint

    I am so over Afrihost and I am busy convincing my husband to move over to a different ISP. Clearly business are still good for Afrihost to not care about existing customers. We are paying for a 40 MBPS line and are getting 0.02 MBPS Download and 47.8 Upload this is extremely slow. We have...
  9. K

    Afrihost: The ISP that lies, lies and lies... I am so tired of it

    Good Evening Everyone, Initially, I thought I was going to wait on Afrihost's support team to resolve this issue, but I chose not to. I honestly cannot stomach more lies being told to me. So here is how it all started: I was a happy Afrihost 10Mbps fibre client from May 2019 till December 2019...
  10. S

    DSTV annual payment plan and upgrade disaster

    Hi I have now exhausted all possible channels with DSTV and Multichoice with this problem. Hopefully someone else has experienced this as well and can give some advice. I signed up in April with DSTV on a compact plus package and opted for an annual payment of R5709 as advertised. I also made...
  11. L

    Mweb - Vumatel blame shifting

    In the Tableview area many Mweb customers with VumaTel fibre have no internet. Talking to Vumatel they say all is good on their site. Talking to Mweb they say there is a Vumatel problem. Now - our complex has Vumatel only but only those using Mweb as an ISP have problems. Phoning Mweb...
  12. D

    Telkom Worst online sales services.

    To All be aware So I thought I’m going to change my existing pay as you go no to a contract no by ordering the new Huawei mate pro 20 with gt classic watch. On your online shop as this will be fast and convenient. This was on the 4th of March. I was so sorry I ever thought of doing that cause...
    • Drakecon
    • Thread
    • customer service mobile mobile 3g onlince shopping online sales telkom
    • Replies: 21
    • Forum: Telkom Mobile Data
  13. J

    How To Get Telkom To Take Notice of your Fault

    Hello All. Please see how to get the problem noticed by the technicians dispatchers To: '[email protected]' (Dispatcher) Cc: '[email protected]' (Email linked to the Board of Directors https://www.gov.za/about-government/contact-directory/soe/soe/telkom-sa-ltd ) Subject: My ADSL...
  14. CuzziGa

    Vodacom billing issue not resolved

    I'm so annoyed with Vodacom right now... My wife signed up for one of their Black Friday deals 3 or 4 months ago. She has never been credited with the R110 prepaid airtime that she signed up for. When she contacted Vodacom she was told that the airtime had been allocated to another cellphone...
  15. F

    Doing Business in SA: A case of ISPs and their upstream compadres

    This note has been trigerred by an experience I had with my fellow citizen: Axxess DSL. Legally, I signed up for a LTE contract but practically, I have not been provided with a reliable service (see the numerous downtime notices on ISP websites and complaints on this site). I consider a...
  16. D

    Afrihost - Worst Customer Service

    Afrihost & MTN - Worst Customer Service Following my previous mybroadband post, I have not received any response from Afrihost on this platform. I also sent through a PM that has not been responded to. I took some time to write out everything that has happened up until now, for the sake of...
    • DRMGA
    • Thread
    • afrihost blacklist blacklisting customer service customer support itc stolen ipad stolen tablet terrible service
    • Replies: 11
    • Forum: Afrihost Support Forum
  17. D

    31 Days WITHOUT a Telkom WiFi Or Landline on a BUSINESS ACCOUNT (My Story)

    31 Days WITHOUT Telkom WiFi Or a Landline connection on a BUSINESS ACCOUNT (My Story) Hey, I would like to complain about TELKOM'S atrocious CUSTOMER SERVICE! The internet (ADSL line) & Landline went off on Mothers Day (14 of May 2017). Today, its been exactly 31 days off - no Internet or...
  18. D

    Help: DSTV makes an error, now it's my month-long problem

    Hi all DSTV/Multichoice had a computer glitch at some point (Jan 2017?) which put my account in "arrears". Absolutely a computer error which they admitted, as my account had already been paid in full in 2016. I've spent weeks trying to get this corrected, but DSTV nonetheless sent my account...
  19. ToniO

    Appalling service from CellC

    (Incident 160226-000596) I have a number of unresolved issues, including an unauthorised charge of over R2000, a mysterious apparition entering a store and posing as me to change my data limit, as well as a number of other customer service horrors. 1. Initial Customer Service Issues I...
    • ToniO
    • Thread
    • cellc contract customer service fraud incompetence irregularities
    • Replies: 5
    • Forum: Cell C Mobile Data
  20. M

    WARNING Vodacom 4G/LTE Data drain

    I just wanted to share a warning to other Vodacom users about a fairly common issue: Summary: - I twice experienced a full data and airtime drain of my phone - I lost everything (R110 and 350Mb) in a matter of hours. - A technician at Vodacom turned off my 4G and changed my Settings as...
  21. V

    Afrihost - The home of pure customer service disasters

    TL;DR Afrihost are a bunch of useless liars. Once upon a time, long long ago Afrihost used to be the king of customer service. If you had an issue, you could call them, and once you had made your selection for the correct department, your call would immediately be answered by a friendly...
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