Vodacom billing issue not resolved

[CuzziGa]

I'm so annoyed with Vodacom right now...
My wife signed up for one of their Black Friday deals 3 or 4 months ago. She has never been credited with the R110 prepaid airtime that she signed up for. When she contacted Vodacom she was told that the airtime had been allocated to another cellphone number - presumably the one that came new SIM with the phone! She did ask for her existing cellphone number to be retained. She is currently owed between R330 & R440 in airtime.

Customer Services have been useless. If they can't get hold of her they simply close the case / complaint. This has happened on three separate occasions.

One of the Customer Services agents suggested that they collect her phone so that they can sort the issue out... This is a billing problem! Surely one does not need a phone to be returned in order to correct a billing issue. She is a business owner & cannot operate without a phone for any period of time! They simply have to look at her account to see that none of the airtime allocated to the other number has been used. Transfer the credit (or cancel it & transfer it to her) existing cellphone number. It's not exactly rocket science!

 

[Ockie]

Whitout being privy to exactly what the deal was, it sounds like you took a upgrade or contract that came with a promo line. These came in either the Promo55 or Promo110. Wether you took out a upgrade or a new line, it came with a new promo line which will then get the airtime associated with that deal (either R55.00 or R110.00 depending on the deal). This will be a new line with a new number and cannot be swopped to a existing Vodacom number.

 

[RedhotNeo]

Sounds like someone didnt read the fine print