Mweb - Vumatel blame shifting

longtom

Active Member
Joined
Aug 20, 2010
Messages
50
In the Tableview area many Mweb customers with VumaTel fibre have no internet. Talking to Vumatel they say all is good on their site. Talking to Mweb they say there is a Vumatel problem.

Now - our complex has Vumatel only but only those using Mweb as an ISP have problems. Phoning Mweb customer service was very frustrating. Snarky and sarcastic people on the line who don't even want to log an error. Was a huge mistake to go with Mweb - stay away from them.
Unfortunately this is not the first time we having these issues and the unfortunate experience with their "support" staff. Will have to change ISP. Rant over.
 

longtom

Active Member
Joined
Aug 20, 2010
Messages
50
The problem was a router on Mwebs side. Chelsey from Vumatel in Cape Town took ownership and also it wasn't really her problem she stuck with it till it was sorted. Mweb wasn't interested. Thank you Vumatel - and yes, the ISP change is definitely on.
 
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