customer service

  1. Rouxenator

    Amobia listens to customers.

    After reading the article about ADSL price drops I wrote a mail to my Amobia (my WISP) and they actually responded. I wrote : They actually responded and gave me 1GB extra on my monthy cap for September : I hope their prices drop soon, but in the meantime it is nice to have an ISP...
  3. W

    Erroneous data bundle reset

    On 1 July 2009 I bought a 3GB data bundle, believing this would be active until 1 September 2009. Imagine my surprise when, on 1 August 2009 I checked my online data bundle balance and found I had 0.00MB available, even though my bundle expiry date was 1 September 2009 and I had had over 2GB...
  4. Z

    NeoTel Breach of Contract

    I recently moved to SA from the US. My expectations were moderated by an extended period of working with South Africans in the WiFi community. I knew that I couldn't expect the same kind of connection speeds I had. I also knew that I would have to be smarter about my Internet consumption, which...
  5. R

    Please Respond Dear Neo1mediarep

    Please Respond :eek::eek:: Neotel's service is very poor..A few of their customers have already terminated their services due to the instability of their network. The engineers dont know what they are doing. Both call centre agents and field technicians need a lot of training on their...
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