customer service

  1. T

    Reporting technical issues to banks

    So I ran into this brick wall a few days ago. I am trying to order some things on AliExpress and unfortunately for me, they do not accept Paypal. So I whip out my fancy new Visa card and wait expecting to be directed to the 3D Secure CNP (Card Not Present) authentication site...
  3. I

    Cell C Woes

    I used to be quite a happy Cell C customer, (since Cell C started) until about 18 months ago. I had a lot of contracts with them, their service was good, their network worked (better than their competitors at the time) and they didn't screw up their billing (like their competitors) - I was...
  4. riverdusty

    MTN Employee takes day off, leaves me hanging.

    Dear MTN I recently attempted to sign a contract with MTN on Friday the 27th of February. I was told by the MTN Employee I delt that my contract may be approved within hours or at least by the end of the day. It is now Monday the 2nd of March and I had not heard anything. I phoned the MTN...
  5. A

    Telkom Mobile false contract advertising

    I recently signed a telkom mobile sim only contract month to month which included 1gb of data as advertised in their website (porting my number). After signing the deal, I didn't receive my 1gb of data and subsequently complained, got a case number and was told that it was an error on their...
    • ash
    • Thread
    • 8ta customer service smartplan smartplan 100 telkom telkom mobile
    • Replies: 5
    • Forum: Telkom Mobile Data
  6. A

    Helpdesk support agents needed for ICT Managed Services provider in Stellenbosch

    Job Requirements • Any previous call centre experience will be highly beneficial. • Highly computer literate. • Technical understanding relating to our services and exposure to ICT industry highly preferred. • Ability to communicate fluently in both English & Afrikaans, to give our customers the...
    • adeptrecruit
    • Thread
    • customer service helpdesk ict managed services stellenbosch support
    • Replies: 0
    • Forum: IT Jobs
  7. A

    Kalahari.com refuse to replace faulty goods

    I bought a 7” Gobii tablet from Kalahari for my daughter’s birthday & problems soon emerged. During charging the tablet with the charger provided, I heard a popping sound, after which the charger stopped working. Using my Samsung 2A cell phone charger it takes 10 hours to charge & therefore...
  8. M

    Useless CellC

    I've had problems with my phone (Samsung S3) or the cellc network since the day I got it in March. It would suddenly out of nowhere decide that it had no service and stay that way for a couple of minutes to a couple of hours. The problem would then go away for +- a month and happen again. I...
  9. Kevin Lancaster

    Customer service bad, but improving: Telkom

    Customer service bad, but improving: Telkom Improving the customer experience is a key element of Telkom’s broadband and turnaround strategy, the Telkom COO has promised
    • Kevin Lancaster
    • Thread
    • brian armstrong customer service headline satnac 2014 southern africa telecommunications networks and applications conference (satnac) telkom
    • Replies: 21
    • Forum: Broadband and IT News
  10. N

    Photocats converted Samsung Store Misery

    Bought a device from Photocats, which is now a Samsung store under the same management. ( closed and reopened) Returned product as it was previously opened and used, promised a refund. 3 months later, No refund, No communication, passing the buck. Players, Gavin, Ramon, Damien, Louis, Clyde
  11. P

    Best uncapped 2mb under R500?

    Hi What is the best uncapped 2mb under R500 Which one throttles the least? Which one has the best customer service? I am currently with Afrihost, but their throttling policy (Or shaping as they call it) is completely ridiculous
  12. C

    CellC Customer Service Non-Existent

    I called CellC Direct on 2nd January and signed up for a new R399 iPhone 5 contract. Great telephone service during the sales cycle. I was told that they were out of stock on the iPhone 5, but they were expecting stock within two weeks. I agreed to wait. I was then contacted by a sales agent...
  13. Rouxenator

    Vodacom Customer Care via Email is useless !!

    No - this is very bad service. You can go look up my MSISDN if you want all that info, and you can verify and see that my bill is sent to this very same email address. If you really value me as customer you would not doubt that I who I claim to be. Besides, all I wanted to know is how much I...
  14. jes

    SA tech brands: compliments and complaints

    SA tech brands: compliments and complaints HelloPeter’s statistics for the last year reveal which tech brands get the most compliments and complaints in South Africa
    • jes
    • Thread
    • acer apple asus blackberry core group customer service hellopeter nokia research in motion samsung tech brands
    • Replies: 27
    • Forum: Broadband and IT News
  15. jes

    Autopage Cellular's poor customer service upsets Ben Kelly

    Autopage Cellular's poor customer service upsets Ben Kelly Disclaimer: The opinions and views expressed in the blog solely reflect the position of the columnist. They do not represent the position of MyBroadband and thus we are not responsible for any issues associated with them.
    • jes
    • Thread
    • autopage cellular bad service ben kelly customer service
    • Replies: 93
    • Forum: Broadband and IT News
  16. R

    A Big Thank You To Esquire

    I just wanted to make a public thanks to Riedwaan and team at Esquire for managing to keep me a very happy customer with their quick solution and turnaround to the problems I faced this week, it is nice when even as a MyBB Esquire member that you are looked after as much as the big companies...
  17. E

    Who to sign up with - nightmare with Altech, seems they are all up to $#|€

    Reading through a few of the forums I see that in general (and I know one should not generalise!!) all the mobile companies are pretty poor when it comes to customer service. Does any one know of a people's poll that gives a fair reflection so that I can get away from my current hell provider...
  18. M

    Telkom Driving Me Crazy please help make the pain stop

    Hi all, Anyone in the Sliver Lakes/Tyger Valley area of Pretoria having the same problem I am having trying to get Telkom to fix their network ? Router servicing the area subject to maintenance on 29th Dec. From 30th Dec our internet connection has become Sunusable because of poor latency...
  19. S

    Slow speeds in Pretoria

    Being the cautious person I am, last week I purchased a CellC prepaid card loaded 50 bucks to test before I commit. I tested it in my friends white speedstick device and was dumb struck with whoooosh when I saw 5.5 down and 2.7 up. I was even more delighted when I noticed that this was...
  20. jes

    Canceling your cellphone contract - Do you even dare?

    Canceling your cellphone contract - Do you even dare? Customer service in the cellular industry means keeping the cattle calm and peaceful while they are lead to the slaughterhouse
  21. Z

    MTN Active down

    Is anyone else experiencing issues login in to mtn active? I have been unable to get in for about two weeks.
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