Telkom Driving Me Crazy please help make the pain stop

[mibboy2000]

Hi all,

Anyone in the Sliver Lakes/Tyger Valley area of Pretoria having the same problem I am having trying to get Telkom to fix their network ?

Router servicing the area subject to maintenance on 29th Dec. From 30th Dec our internet connection has become Sunusable because of poor latency ( this by the way is a 4Mb line which is synched to the DSLAM and has pretty good attenuation and margin values) to a local SA site

tracert www.telkom.co.za

Tracing route to www.telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 1481 ms 1435 ms * tbnb-ip-esr-2.ipnet.wa.co.za [41.185.77.1]
3 375 ms 845 ms 915 ms vl108.cr.gw.cpt.za.wa.co.za [196.220.59.238]
4 1261 ms * 2109 ms vl34.er.gw.cpt.za.wa.co.za [41.185.0.34]
5 1507 ms * 2150 ms upstream.vl101.gw.cpt.za.wa.co.za [196.220.59.22
6]
6 1986 ms 1237 ms 1702 ms rrba-ip-esr-1-gig-8-0-0.telkom-ipnet.co.za [196.
43.8.146]
7 1196 ms 1836 ms 1223 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
8 1237 ms 929 ms 1486 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
9 1653 ms 2002 ms 2657 ms nbsc-ip-rcache-1-vif2.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

Should be a pretty simple root cause right ?

1. Link from DSLAM is faulty
2. Someone stuffed up the router config when performing maintenance
3. Router and/or link is overloaded

Have reported this 6 times to Telkom and they still keep closing the ticket without dispatching an engineer to investigate or resolving the issue.

Any suggestions on how I can get them to resolve this issue as my ISP Web Africa is unable to help either ?

Thanks

Mibboy

 

[Morgenson]

I'm in the same area and have not been able to connect reliably once this week. I have to keep on switching my router on and off to get the internet connection up although the router syncs fine. On Tuesday I could not connect at all and logged a fault with Telkom, who is also my ISP.

The card at the exchange was apparently replaced today, and now I can at least connect although usually after rebooting the router once or twice. But, my download speeds are a joke- 0.1mbits according to speedtest.net. Upload speeds and pings are OK and this all on a 4 meg line.

Telkom thoughtfully closed the fault this afternoon but I have just reopened and escalated it, so here’s hoping for tomorrow.

 

[mibboy2000]

I have the feeling that the guys who might know the true root cause are still on PTO and the resolution will come when they are back. I live in hope but having once again get back on the phone to reopen my own ticket does not fill me with much confidence.

 

[Morgenson]

My connection back to normal. Must have been sorted late on Friday afternoon.