To All be aware
So I thought I’m going to change my existing pay as you go no to a contract no by ordering the new Huawei mate pro 20 with gt classic watch.
On your online shop as this will be fast and convenient. This was on the 4th of March.
I was so sorry I ever thought of doing that cause it’s been the worst experience I have had from Telkom Sales Online. I was told by the sale agent that they will have to do a few things before I will be getting the order 1) They have done pre-approval so they did that on the 5th of March 2019
2) Dedicated the monthly premium and on that, the order will be processed 6th of March and 7 march approved
3) Got an SMS that stated the order begins the process on the 7th of March at 11:19
4) So waiting on my order /reference nothing checking online and
5) I didn’t receive a ref until I phoned the department 5 times and got Ref TST170170 on an SMS on the 12th of March at 13:39
6) After a few hours at 15:54 I received an SMS stating my order is out to the courier and I can check this after 24 hours and would be delivered within 3 – 5 business days.
7) So I received a call on the 13th with the information order has been processed and its to the couriers
8) Checked the 14th nothing on the site so I started phoning and asking them what’s the hold up on the site not being updated. 9) And this is where the fun starts and how each time I phone in over the period and I noticed that the on advert that it’s a while stocks last you for this promo so I asked the sales guys on the start of the process that will be getting the gt watch and he said yes , asked again on next sales agent and the answers were yes, then all of the sudden the next salesperson and I said to them are you sure as I went and read on site this is for the first 4000 customers that ordered this . and the replay was you don’t have to worry you will qualify.
10) And phone each day asking way the site of couriers are not updating they one guy after the next tell me the parcel it out, courier having problems, or one lie after another.
11) I then logged on the Telkom site a query for the order waited 72 hours logged the next one and no one gets back to you 12) I decided to log my query on your Facebook site and this was on the 15th of March at 7 :21 AM, again the service is nothing I got a replay from your Telkom site on the 20th of March at 2:31pm I replied to the site at 5:18 that day and only got feedback on the 26th or March 2019
13) So my math’s don’t make sense to me your sales process is supposed to take 7 -14 working days on the online sales I’m on day 17 (working Days)
14) I phone the call center on the 20th of March and the consultant side that the phone was only dispatched on the 15th of March and will be delivered by the 22nd. 15) During the process, the one sales person said I should just cancel the order and go in a store and collect it there? This really expectable?
16) So no phone I phoned and spoke to a sales consultant and requested to speak to a manager. All the managers are in a meeting they told me so I said ill hold so I holed the phone 45 minutes later they said a manager will phone me back in 15minute. I then agreed to wait for the phone call 1 hour and 15mins past and then manager phoned me and said they escalated this I asked how this is fair to a client as I order the phone on the 4th and now it’s already the 22nd of march that I’m now being negatively impacted by your sales team on a promotion that your holding and that due to your services not being up to standard that I'm now paying the price for this . He couldn’t answer me he said he will escalate this. And he will give me timely feedback within 24 hours he has sent the email escalating this a the couriers
17) So I wait as it was weekend I expected an update on the 25th nothing so I waited maybe no feedback and then 26 of March nothing
18) Today I phoned in again to sales department spoke a sales consultant again the phone is still on its way I said again I wanted to speak to a manager again the manager will phone me back right after the call have been put down was promised to me 5 hours later I get the manager phone call he is following up on… ooh he just got feedback
19) So my order has been canceled and most likely will not qualify for the promo do I still want the phone
So below are all are some escalation no’s with no feedback
27544085
27525023
27512037
27472005
I feel that I as a customer have been lied to and that Telkom services are terrible Go and listen to the recordings at a point I want to cancel my order and requested to speak to someone how can assist me in the process and then decided to continue having the faith that the process is over soon.
Today is the 2nd of April 2019 and no phone as yet.
The sad part of this is that my sister in law walk into the store on the 16th of March 2019 and walked out of the store 1 hour after with her phone and I started this process 2 weeks before them and still don’t have a phone.
And will strongly advise any person from doing business with Telkom after this experience has been having from Telkom services.
I don’t know if I can trust any Telkom agents
So I thought I’m going to change my existing pay as you go no to a contract no by ordering the new Huawei mate pro 20 with gt classic watch.
On your online shop as this will be fast and convenient. This was on the 4th of March.
I was so sorry I ever thought of doing that cause it’s been the worst experience I have had from Telkom Sales Online. I was told by the sale agent that they will have to do a few things before I will be getting the order 1) They have done pre-approval so they did that on the 5th of March 2019
2) Dedicated the monthly premium and on that, the order will be processed 6th of March and 7 march approved
3) Got an SMS that stated the order begins the process on the 7th of March at 11:19
4) So waiting on my order /reference nothing checking online and
5) I didn’t receive a ref until I phoned the department 5 times and got Ref TST170170 on an SMS on the 12th of March at 13:39
6) After a few hours at 15:54 I received an SMS stating my order is out to the courier and I can check this after 24 hours and would be delivered within 3 – 5 business days.
7) So I received a call on the 13th with the information order has been processed and its to the couriers
8) Checked the 14th nothing on the site so I started phoning and asking them what’s the hold up on the site not being updated. 9) And this is where the fun starts and how each time I phone in over the period and I noticed that the on advert that it’s a while stocks last you for this promo so I asked the sales guys on the start of the process that will be getting the gt watch and he said yes , asked again on next sales agent and the answers were yes, then all of the sudden the next salesperson and I said to them are you sure as I went and read on site this is for the first 4000 customers that ordered this . and the replay was you don’t have to worry you will qualify.
10) And phone each day asking way the site of couriers are not updating they one guy after the next tell me the parcel it out, courier having problems, or one lie after another.
11) I then logged on the Telkom site a query for the order waited 72 hours logged the next one and no one gets back to you 12) I decided to log my query on your Facebook site and this was on the 15th of March at 7 :21 AM, again the service is nothing I got a replay from your Telkom site on the 20th of March at 2:31pm I replied to the site at 5:18 that day and only got feedback on the 26th or March 2019
13) So my math’s don’t make sense to me your sales process is supposed to take 7 -14 working days on the online sales I’m on day 17 (working Days)
14) I phone the call center on the 20th of March and the consultant side that the phone was only dispatched on the 15th of March and will be delivered by the 22nd. 15) During the process, the one sales person said I should just cancel the order and go in a store and collect it there? This really expectable?
16) So no phone I phoned and spoke to a sales consultant and requested to speak to a manager. All the managers are in a meeting they told me so I said ill hold so I holed the phone 45 minutes later they said a manager will phone me back in 15minute. I then agreed to wait for the phone call 1 hour and 15mins past and then manager phoned me and said they escalated this I asked how this is fair to a client as I order the phone on the 4th and now it’s already the 22nd of march that I’m now being negatively impacted by your sales team on a promotion that your holding and that due to your services not being up to standard that I'm now paying the price for this . He couldn’t answer me he said he will escalate this. And he will give me timely feedback within 24 hours he has sent the email escalating this a the couriers
17) So I wait as it was weekend I expected an update on the 25th nothing so I waited maybe no feedback and then 26 of March nothing
18) Today I phoned in again to sales department spoke a sales consultant again the phone is still on its way I said again I wanted to speak to a manager again the manager will phone me back right after the call have been put down was promised to me 5 hours later I get the manager phone call he is following up on… ooh he just got feedback
19) So my order has been canceled and most likely will not qualify for the promo do I still want the phone
So below are all are some escalation no’s with no feedback
27544085
27525023
27512037
27472005
I feel that I as a customer have been lied to and that Telkom services are terrible Go and listen to the recordings at a point I want to cancel my order and requested to speak to someone how can assist me in the process and then decided to continue having the faith that the process is over soon.
Today is the 2nd of April 2019 and no phone as yet.
The sad part of this is that my sister in law walk into the store on the 16th of March 2019 and walked out of the store 1 hour after with her phone and I started this process 2 weeks before them and still don’t have a phone.
And will strongly advise any person from doing business with Telkom after this experience has been having from Telkom services.
I don’t know if I can trust any Telkom agents
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