Customer Slips ~ I got nailed!

Mortymoose

Honorary Master
Joined
May 26, 2013
Messages
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Location
In the Namibian desert...
We close the store 18H00 out here in the bush,

At 17h36 I was summonsed from my late afternoon coffee and chat onto the floor, down at the perishable uprights lay a customer strewn across the floor. In tears she was holding her arm, wincing in pain.....

Lucky one of my badminton partners, a local doc was in the store and rushed to assist. So did my mate the local game warden. Out came the first aid kit and we strapped her up, I examined the floor area where she had slipped..... and found a puddle of bubble bath..... no dripping trail, just a remote puddle the size of an A4 page.

The ambulance arrived and my customer was whisked away to the local hospital.

By this stage her husband had arrived. I knew him also and explained that something was afoot here, as there was this puddle of bubble bath on the floor and we were nowhere near the HABA shelf....

That evening, I popped over to the hospital to check up on my customer only to be informed by the good doc, that the woman had suffered multiple fractures to her right arm.

Was I furious, I visited the customer family, apologising profusely and explaining that in the morning we would review security camera's to get to the bottom of this slippery mystery.

I added that we would assist where possible.

This morning, my security chief and I reviewed and there it was..... an absent minded parent with a kid no older than six pushing a kiddy trolley down past the fridges, before they get to the spot the floor is dry, they hover a bit, the kid fiddling with a bottle in the trolley and presto! when they walk away a shimmering patch on the floor..... a few minutes later, the slip and slide happens.

I am so upset, we have never had to use our coverage for the past twenty odd years and now due to somebody's negligence we have to apologise and sort things out.

I am waiting for that customer with the kid to come back in tonight after work.

The lady who slipped now has to fly to Windhoek to have her arm fixed by a bone doc...... her christmas ruined....

This is why some of us suip!
 
We close the store 18H00 out here in the bush,

At 17h36 I was summonsed from my late afternoon coffee and chat onto the floor, down at the perishable uprights lay a customer strewn across the floor. In tears she was holding her arm, wincing in pain.....

Lucky one of my badminton partners, a local doc was in the store and rushed to assist. So did my mate the local game warden. Out came the first aid kit and we strapped her up, I examined the floor area where she had slipped..... and found a puddle of bubble bath..... no dripping trail, just a remote puddle the size of an A4 page.

The ambulance arrived and my customer was whisked away to the local hospital.

By this stage her husband had arrived. I knew him also and explained that something was afoot here, as there was this puddle of bubble bath on the floor and we were nowhere near the HABA shelf....

That evening, I popped over to the hospital to check up on my customer only to be informed by the good doc, that the woman had suffered multiple fractures to her right arm.

Was I furious, I visited the customer family, apologising profusely and explaining that in the morning we would review security camera's to get to the bottom of this slippery mystery.

I added that we would assist where possible.

This morning, my security chief and I reviewed and there it was..... an absent minded parent with a kid no older than six pushing a kiddy trolley down past the fridges, before they get to the spot the floor is dry, they hover a bit, the kid fiddling with a bottle in the trolley and presto! when they walk away a shimmering patch on the floor..... a few minutes later, the slip and slide happens.

I am so upset, we have never had to use our coverage for the past twenty odd years and now due to somebody's negligence we have to apologise and sort things out.

I am waiting for that customer with the kid to come back in tonight after work.

The lady who slipped now has to fly to Windhoek to have her arm fixed by a bone doc...... her christmas ruined....

This is why some of us suip!

So braai the lightie on the weekend and prevent future insurance claims.
 
eish, sounds bad, moose. hope it gets sorted out.

thank god we dont live in the USA, where this woman is now supposed to get rich off a lawsuit for a few millions.

dont you have insurance for these sort of things? especially if it was a genuine accident?
not sure if its a requirement when one opens a retail establishment.
 
I hope you get to hold the culprits responsible.
Should not be your burden.
 
Everything of the best Morty - I hope your insurance will cover this incident.
 
I am hoping your liability insurance will pay?

Where about in 'nam do you live, I have some family there too.
 
I am hoping your liability insurance will pay?

Where about in 'nam do you live, I have some family there too.

My broker is very good, already called me, we are more than covered..... it's just the whole inconvenience of the matter, I have to head down to the Cape 2morrow and had a ton of work to do today, spent most of it looking into this matter.....

Oranjemund, Namibia
 
Nah, just let the old lady break one of the kid's arms so everyone's square.
 
Not very good at all, unfortunate for the lady that slipped an fell, but how does one not notice a puddle of liquid on the floor and walk around it instead of stepping on it.
 
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