cybersmart anal?

A

Avenue

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Im thinking of signing up with cybersmart, but reading the T&C, these guys seem a little anal... one of the things that really bugs me is that you can only use a @cybersmart email address.

No matter what they say, I think these guys are trying to get you to use their email address, so that you are forced to stay with them. This type of practice makes me a little nervous.

You also can only fax a cancellation through to them (who even has a fax now days, and whats wrong with canceling via email/support page like every other isp)

For those who have used cybersmart, what are they like- am I concerned for nothing, or are they clowns
 
Nothing wrong with them, been using them for almost 4 years now.. They provide a great service and their Support Staff has always helped me within a satisfactory grade.

I think you're being a little paranoid, the reason that they want you to make use of the email address is so see your account invoices and important messages, you may use your own email address like gmail or what ever, but if it's Cybersmart related use the one they give you.

Also the point about them saying that you may only use one ISP is them simply cutting down problems for themselves, (they don't want you calling in asking how to change your router settings)

Phone them and ask them, they will tell you exactly why they have such "ridiculous" T&C's Awaits Gary to comment on the T&C's :D

And to answer your last question, you are "concerned for nothing"

btw I don't work for them, I simply support them. :)
 
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I use them and I've never had any problems. Their support center is very helpful :)
 
You are right, their T&C's are anal. Note there are also numerous other threads on this subject here, it's been pretty much flogged to death, so just do a search. Note their T&C's also state you are not permitted other accounts with other ISP's at the same time :wtf:

It's like having all sorts of scary terms added to a marriage contract; you hope they are never needed but they hang over your head until the proverbial poop hits the fan, or not. If you are comfortable with that, fine. Clearly many are. Personally, because they are there, I would never touch them.
 
NomNom said:
Nothing wrong with them, been using them for almost 4 years now.. They provide a great service and their Support Staff has always helped me within a satisfactory grade.

I think you simply being paranoid, the reason that they want you to make use of the email address is so see your account invoices and important messages, you may use your own email address like gmail or what ever, but if it's Cybersmart related use the one they give you.

Also the point about them saying that you may only use one ISP is them simply cutting down problems for themselves, (they don't want you calling in asking how to change your router settings)

Awaits Gary to comment on the T&C's :D

btw I don't work for them, I simply support them.
Click to expand...

I already have an email address, Im never going to log onto a second one just to check if cybersmart has something to say, so those messages are wasted on me anyway. personally I think that is a silly restriction- iv had a few ISP'S over the last 10 years, and iv never had a support message going astray (I still think they are hoping you get fed up with 2 addresses and make theirs your primary one- but thats just me)

Only one account?- my router allows me to add 10 isp's and then switch between them with the click of a button- been doing it with axxess/afrihost for ages now- Not that Im going to use another isp anyway- lol so I dont really care about this right now, but someone else may come in selling bandwidth for a better price, then it may be nice to top up at the end of the month... I guess this is what they are trying to prevent... (you know the analogy about holding to tightly onto something hey...)

Thanks for the reply- thats what I want, people who are using them to let me know what they think, so that I dont regret my decision
 
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Yes, I have confirmed with them that you can't use another username account besides CS's at same time--defeats purpose of shopping around for better deal (in SA at least)
 
twice i wanted to become a cybersmart customer and on both occasions they didnt respond to my application. they are useless imo
 
kayvee said:
You are right, their T&C's are anal. Note there are also numerous other threads on this subject here, it's been pretty much flogged to death, so just do a search. Note their T&C's also state you are not permitted other accounts with other ISP's at the same time :wtf:

It's like having all sorts of scary terms added to a marriage contract; you hope they are never needed but they hang over your head until the proverbial poop hits the fan, or not. If you are comfortable with that, fine. Clearly many are. Personally, because they are there, I would never touch them.
Click to expand...

good point- I dont care how they sugar coat it-
>forced to use their email
>only one isp
>have to fax through the cancellation
these are only there to make it more difficult to leave them. That seems a little underhanded to me... I think I will stick to Axxess
 
scotteza said:
I use them and I've never had any problems. Their support center is very helpful :)
Click to expand...

Also using Cybersmart for 4+ years and haven't had any problems... As for the email part I just get my Gmail account to "fetch" the Cybersmart mail via pop3..
 
rvanwyk said:
twice i wanted to become a cybersmart customer and on both occasions they didnt respond to my application. they are useless imo
Click to expand...

I have done a few applications, I have 3 accounts with them (different locations) and applied for over 15+ accounts for other people and they always quick to respond to my applications... Also I get commission form Cybersmart for referrals. :D
 
mh348 said:
Also using Cybersmart for 4+ years and haven't had any problems... As for the email part I just get my Gmail account to "fetch" the Cybersmart mail via pop3..
Click to expand...

if you can do that, then I dont mind, but according to page 4 of their T&C

Should you wish to use another email address or guarantee that pop or imap is
never blocked for you, it will cost you an addition R45 per month.
Click to expand...
 
ave said:
if you can do that, then I dont mind, but according to page 4 of their T&C
Click to expand...

I'm have been doing that for some time now, without and problems.. that page4 is if you want an additional cybersmart email address..
 
I have been a CS customer for 4 years. Never had any problems with my internet connection, but many problems with unhelpful service staff. Even the 'free upgrade' from 3 to 5 gigs per month required 6 back-and-forth emails and the intervention of a supervisor before anything was done.

In light of this, and the excellent experience I have had with various Openweb uncapped products over the last 4 months, I now only pay circuit rental to CS. I have no need for unshaped bandwidth (or a 5gig cap!).
 
ave said:
good point- I dont care how they sugar coat it-
>forced to use their email
I simply collect from their POP server using Google. U can also do this with Outlook etc. Takes about 10sec to setup. What's the big deal?
>only one isp
I use multiple ISP accounts. They're not bothered as long as u don't expect support. Loads of their users on these boards do this.
>have to fax through the cancellation
When I wanted to cancel (eventually didn't cos they gave me a better price, at the time), I simply emailed them.

these are only there to make it more difficult to leave them. That seems a little underhanded to me... I think I will stick to Axxess
Click to expand...

Seriously, if the T&C's bother you that much, then don't sign up.
Can honestly tell you though, their bandwidth is top-notch, high speed, low latency, unshaped.
Service is good too - Laurie, the CEO replied to one of my requests which I hadn't even sent to him.
 
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