Cybersmart and telkom

[Docksider]

Hi,

Has anyone had the issue where their telkom lines went dead for days with no telephone or ADSL. I am currently with Cybersmart (line and data) and want to know if its possible to get a refund for the days of no service?

 

[MsTL]

Hi,

Has anyone had the issue where their telkom lines went dead for days with no telephone or ADSL. I am currently with Cybersmart (line and data) and want to know if its possible to get a refund for the days of no service?

Telkom policy (at least was the last time I had this) is 7 days for the Telkom rental. When your DSL portion is with an ISP generally you have to suck it up unless it is for a long time.

 

[maxum]

They should be able to provide you with a refund. State the situation to their accounts department.
If a refund takes too long. Request a credit to your account.
No reason why you should pay for a service that was down.