Data bundles not available 2011/02/07 [SOLVED]

[The_Unbeliever]

My whoosh she is broken

then fixxit

what's the problem?

 

[CAPS LOCK]

I am on the monthly 2GB option. This morning I checked, had 5GB left, gr8! Checked again now, back down to 1600MB. Does the one hand know what the other hand is doing?

Me too, Had the free 'top up' to 5GB, now just checked and Im back down to my original 4120MB. Seems that Ron's freebee spin was in fact a technical glitch in the system. Oh well, lose some win some..... :twisted:

 

[Shake&Bake]

Me too, Had the free 'top up' to 5GB, now just checked and Im back down to my original 4120MB. Seems that Ron's freebee spin was in fact a technical glitch in the system. Oh well, lose some win some..... :twisted:

Same here down to 3.695gb.

I foretold this!

No matter.

Sent from my GT-I9000 using MyBroadband Android App

 

[Madhawk]

Me too, darn, I'm back to my original data.

I'm taking my "Thank you Cell C" back...

 

[CAPS LOCK]

If I knew this would happen, then I would've downloaded things like crazy

Ah well

Thanks for the recharge, we appreciate it!

CellC FTW!!!

Well, lucky you hadn't...

 

[Steinie]

Me too, darn, I'm back to my original data.

I'm taking my "Thank you Cell C" back...

Me three!

Thanks for nothing, Cell C!!!

 

[CAPS LOCK]

Me too, darn, I'm back to my original data.

I'm taking my "Thank you Cell C" back...

I retract my valentine offer to them!!!!

 

[ronbo4GS]

All

The issue was with a reset counter for end of month, which was running and kept zeroing out the balances. We are in the process of the final fix and everyone will have 5GB when this is complete.

Moving to a complete new Billing and Customer Care system has its challenges, but over all the move went well with some bumps. We will keep working them and try to keep the user experience running great.

As to some users getting slow speeds, please PM me the area in which you are using the service and I will have the SMC check the coverage and if needed do a truck roll to check the site and the area.

Regards
Ron

 

[CAPS LOCK]

All

The issue was with a reset counter for end of month, which was running and kept zeroing out the balances. We are in the process of the final fix and everyone will have 5GB when this is complete.

Moving to a complete new Billing and Customer Care system has its challenges, but over all the move went well with some bumps. We will keep working them and try to keep the user experience running great.

As to some users getting slow speeds, please PM me the area in which you are using the service and I will have the SMC check the coverage and if needed do a truck roll to check the site and the area.

Regards
Ron

Eish, feels like i'm in a on/off again love relationship......thnx Ron for the heads up again

 

[air]

thanks for the feedback!

 

[Madhawk]

We are in the process of the final fix and everyone will have 5GB when this is complete.

Okay, sorry, I'll give you my "Thank you Cell C'' back again...

As to some users getting slow speeds, please PM me the area in which you are using the service

My area was upgraded today, thank you very much awesome signal and speeds...





I must be the only one using the tower...:wtf:

 

[ronbo4GS]

Guys,

For the next little while to be fair to you all I have bypassed the charging all together on the data side, so even if you show zero it will work. When the final change is in and everyone has been reset to 5GB and we have tested I will then bring the charging back on line.

Regards
Ron

 

[p[ay3r]

Me too, Had the free 'top up' to 5GB, now just checked and Im back down to my original 4120MB. Seems that Ron's freebee spin was in fact a technical glitch in the system. Oh well, lose some win some..... :twisted:

Meh, me too. Back down to 1900mb

 

[p[ay3r]

Guys,

For the next little while to be fair to you all I have bypassed the charging all together on the data side, so even if you show zero it will work. When the final change is in and everyone has been reset to 5GB and we have tested I will then bring the charging back on line.

Regards
Ron

Oe.. Does this mean download as much as you can with what you have available now and then it gets to 0 you keep on and later get 5Gb again..? Or am I misreading it altogether?

 

[ronbo4GS]

For now, not very long, it will use Zero off of your account and then when we are ready it will be set to 5GB.
So download now!!!
<grin>

Ron

 

[p[ay3r]

For now, not very long, it will use Zero off of your account and then when we are ready it will be set to 5GB.
So download now!!!
<grin>

Ron

Ok, just because of this I'll allow the constant disconnects for a while longer!

Thanks Ron!

 

[Pavan]

For now, not very long, it will use Zero off of your account and then when we are ready it will be set to 5GB.
So download now!!!
<grin>

Ron

HAHA! Ron u legend!

 

[CAPS LOCK]

For now, not very long, it will use Zero off of your account and then when we are ready it will be set to 5GB.
So download now!!!
<grin>

Ron

I'm like a dog with two tails, dunno where to start downloading

 

[ginggs]

For now, not very long, it will use Zero off of your account and then when we are ready it will be set to 5GB.
So download now!!!
<grin>

Thank you for the updates ronbo. What is going to be done about the people who lost airtime while the bundles were unavailable?

 

[Edren06]

Well funny now when i type *101# it says from about 10am when it was reset to 5120mb that its now 3888mb which is impossible as i only use it really for work. So I don't actually know what is potting here.