Data bundles not available 2011/02/07 [SOLVED]

@frobbertze

Thank you for the update and data all rested to zero......

Thank you "Cell C" life back to normal, took them 25minutes to find the fault :) Now to see if @ginggs has his airtime back
 
Receive:balance = R 0.00 Expiry date:14/08/2020.Free Data = 5120.00 MB.

hehehehe, lets see if it works.
 
RichardG said:
@frobbertze

Thank you for the update and data all rested to zero......

Thank you "Cell C" life back to normal, took them 25minutes to find the fault :) Now to see if @ginggs has his airtime back
Click to expand...

He just texted me warning me, but I could never get connected anyway since the error.
Now got 5GB of data, but no normal airtime which I loaded for voice.
 
I am not complaining - thank goodness received 2gigs probably for free ;) If I knew this was going to happen I would of consumed all my bandwidth, lets see if their db does play catch up, probably they had to reset their accounting system and migrate all data users to the new system..


"Thank you CELL C -- I happy now"

balance = R 0.00 Expiry date:16/08/2020.Free Data = 5120.00 MB

Someone explain Free data = ?????? I pay for this service or is this a temp thing until they resolve the issue.
 
RichardG said:
Thank you "Cell C" life back to normal, took them 25minutes to find the fault :) Now to see if @ginggs has his airtime back
Click to expand...
Not yet:
balance = R0.00 Expiry date:16/08/2020.Free SMS's = 94.Free Data = 5120.00 MB.
Click to expand...

I think I'm going to have to fight to get my airtime refunded.
 
Airtime and Data bundles resetted

Hi has anyone experience the problem with Cell C data bundles and airtime? My data bundles should reset at the end of the month like it did on the 1st of this month to 5120MB but this morning i noticed that my airtime was gone R0.00 left and my data bundles has been reset to 5120MB, i had +- 4800MB yesterday and now all is gone, is this has to do with their upgrade if it is i think their upgrade just created more problems. Anyone in the same situation and guys please check your balances.
 
Hmmm... am at work right now, no way to test it as work doesn't have decent cellc coverage.

But good to hear that it's resolved.

Wonder what the problem was - probably a database that crashed? :p
 
At least the outage let me browse the Cell C site for nowt. I realised reading the News page that I was one of a small group affected! :whistle:

Well, at least we got a full bundle for our trouble. However, I doubt they were in a position to return my bundle to what it was (in fact I hadn't used much so missed opportunity!)
 
ginggs said:
I think I'm going to have to fight to get my airtime refunded.
Click to expand...
I called 140, eventually spoke to an agent who was unable to help me or transfer my call to someone who could.
He suggested I call back later because their systems are being upgraded.
 
Well mine shows
"Receive:balance = R 0.00 Expiry date:14/08/2020.Free Data = 10168.00 MB."
As far as I can recall it used to say just Data Balance and not Free Data.
 
Cost Conscious said:
Yes.
Click to expand...

Thanks :)

qc_fs said:
Well mine shows
"Receive:balance = R 0.00 Expiry date:14/08/2020.Free Data = 10168.00 MB."
As far as I can recall it used to say just Data Balance and not Free Data.
Click to expand...

That's what I'm thinking as well... :confused:

BTW, out of interest - have you got 2 bundles loaded on 1 simcard?
Or did you just score and extra 5GB? :p
 
Speeds are improving everyone probably aint on the network, downloading at around 15 Megs on 1 thread from a guy in the germany.... Impressive when no users are online.

As far as I remember no @ Shake&Bake - it just said amount of data left but now getting this balance = R 0.00 Expiry date:16/08/2020.Free Data = 5120.00 MB. , could be a problem still on their side and they gave everyone free data, if anyone has a non-data sim card around please check, maybe u lucky enough to have free data.

@ginggs don't fight with CELL C yet they do keep records, just their is probably a problem with the new db and they need to find where the fault is which will probably take them a few hours to fix.


@The_Librarian Yeah probably a database crashed or the coding if fkd up and they need to find where the bug is, but now I get the reply "Free data" before I got a response like "data left"
 
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