Data bundles not available 2011/02/07 [SOLVED]

Well though it may seem like a good thing, I hope that they circumvent and get it sorted.
They're already losing money on this promotion - the zero rated stuff hurts their bottom line even more.

I hope this gets sorted quickly, as they don't need a db transfer to screw up margins any further.
I know that we all look at it as an oppurtunity to rape and pillage - if it were Vodacom or MTN I'd be say, Go for it!
But this is a company that has started the revolution in 3G and needs our support, as we'll need them over time.

Anyway - just a thought :)
 
Well mine just came down 2mb, but even that I feel is a bit on the slow side of things - sure I've used more in the last few minutes.
I think the updates of balances may be lagging behind.
 
Shake&Bake said:
........ if it were Vodacom or MTN I'd be say.....
Click to expand...

If we were dealing with MTN or Vodacom, here is their Customer Experience Officer in action :D

getalife.jpg
 
man - if only i had been home yesterday afternoon i could have downloaded at least 10GB. my bundle was also reset this morning. really glad i invested 7 grand in this data deal! i just hope they have another amazing offer when my 3 bundles expire at the end of october.
 
shame.... I missed the free bandwith....
Cell C how about a days notice next time...:D

can't complain though since I got an extra 3gb on my 2gb sim.
Thank you Cell C, a step ahead in customer service.
Only suggestion I can make is to increase the number of Cell C reps to answer queries on this forum as it seems more than a handful of people are having problems of late.....and secondly launch a dual SIM solution soon so I can use my soon to be xoom tablet on the same account.
 
Good idea, when are the elections for SA? Can see it now, my campaign slogan is " Wooooooooosh!"

Ron
 
Hi ronbo, any news for those who lost airtime while the data bundles were unavailable?
 
Hi Ginggs

Send me a PM with your phone Number and let me check on this. We did not have this issue raised before so want to do a quick check. When the data bundles were in flux we had taken the system to No Rating for data usage so it should not have effected this at all. But I will check.

Regards
Ron

Ronald Reddick
CTO
Cell C
 
Stochos said:
Thanks Cell C for the top-up to 5GB.
You are raising the bar for customer service. Well done!

Also, it is great that Ron is engaging with us and being so open and responsive. Please keep it up.

:):):)
Click to expand...


Okay I got the full 5GB reset back. Thanks.

Despite the problems; I really believe that people at Cell C are trying.
 
@RON
If I buy a 2gb dongle this month.....does that mean I get the bonus of 5GB this month as well?
 
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