Michaelbro
Well-Known Member
Hi Guys and gals
Could anyone plase advise me what i can do.
On 23/10/2010 I purchased a 24 Hour Data Bundle with my loyalty Points (1700) - *141*2*9# .Before purchasing the bundle I called customer care (808) and enquired about the Bundle .I was told by the consultant that bundle will be activated from the moment of purchase for 24 Hours and I will have data for that time period .REF : 68181955 .As soon as I completed a I received a confirmation sms from MTN (555) “ Y’ello , you have purchased 24Hour data bundle using 1700 Loyalty points .Your points balancer is ??? points ” . At 08:38 23/10/2010
At about 13:00 on the same day after being on the Internet from the time of purchase ,my connection just dropped .I tried making a call and was denied . I then called 808 and was told that my line has been suspended .I asked how that could be and was told I had reached my account limit of R1000. How did I exceed my limit if I had a 24 Hour data on my account ,No calls were made no sms were sent ,Only data was used .
Monday 25/10/2010 08:31 I called 808 Ref : 68221574 and was told my line was suspended and its due to R1500 rand data charges ????? .How is that even plausible, my limit is only R1000 .I was then told there was a system problem and then told to call back later .
Three questions
1 Why was I charged for data calls after the purchase of my bundle
2 Why do the charges total R1500 when I have a limit of R1000
3 What happens to the data bundle I purchased as I did not use it for 24 Hours , as it was supposed to be a 24 Hour bundle.
Thanks
Could anyone plase advise me what i can do.
On 23/10/2010 I purchased a 24 Hour Data Bundle with my loyalty Points (1700) - *141*2*9# .Before purchasing the bundle I called customer care (808) and enquired about the Bundle .I was told by the consultant that bundle will be activated from the moment of purchase for 24 Hours and I will have data for that time period .REF : 68181955 .As soon as I completed a I received a confirmation sms from MTN (555) “ Y’ello , you have purchased 24Hour data bundle using 1700 Loyalty points .Your points balancer is ??? points ” . At 08:38 23/10/2010
At about 13:00 on the same day after being on the Internet from the time of purchase ,my connection just dropped .I tried making a call and was denied . I then called 808 and was told that my line has been suspended .I asked how that could be and was told I had reached my account limit of R1000. How did I exceed my limit if I had a 24 Hour data on my account ,No calls were made no sms were sent ,Only data was used .
Monday 25/10/2010 08:31 I called 808 Ref : 68221574 and was told my line was suspended and its due to R1500 rand data charges ????? .How is that even plausible, my limit is only R1000 .I was then told there was a system problem and then told to call back later .
Three questions
1 Why was I charged for data calls after the purchase of my bundle
2 Why do the charges total R1500 when I have a limit of R1000
3 What happens to the data bundle I purchased as I did not use it for 24 Hours , as it was supposed to be a 24 Hour bundle.
Thanks
