Data rip off. CellC Data In bundle charges

[Moetis]

Shock today at finding out I get charged for data usage even though my data bundle has plenty data available. My current bill is at R70 usage even though I have over 18gb balance on my bundle. Still to get an explanation of what these files(Call Centre explanation) are that they charge for when one is connected to the network. I am waiting for feedback to my request to cancel my contract.
Has anyone had the same experience??

 

[Cell_C]

Shock today at finding out I get charged for data usage even though my data bundle has plenty data available. My current bill is at R70 usage even though I have over 18gb balance on my bundle. Still to get an explanation of what these files(Call Centre explanation) are that they charge for when one is connected to the network. I am waiting for feedback to my request to cancel my contract.
Has anyone had the same experience??

Hi Moetis,

It sounds strange, but give us a chance to investigate and thereafter we will provide you with factual feedback pertaining to the charges. Please PM your contact details and the Cell C number in question.

Regards
TM

 

[Moetis]

The number is xxxxxxxxxx.
The contract is new so only two invoices so far and on both data usage has been charged while I had a balance in my bundle. As a result in two months my bill is almost around R1000 even thought the contract is R199 per month.

 

[Moetis]

My contact number is xxxxxxxxxx

 

[Cell_C]

My contact number is xxxxxxxxxx

We will be in touch to assist.

^BM

 

[sajunky]

It must be non-roaming data bundle. Did you disable data roaming on your device?

 

[Mrlepen]

Wow