Dear DStv - technical faults thread

How do you rate the DStv service *technically* ?

  • 10 (Best)

    Votes: 4 1.6%

  • 9

    Votes: 6 2.4%

  • 8

    Votes: 6 2.4%

  • 7

    Votes: 8 3.2%

  • 6

    Votes: 10 4.0%

  • 5

    Votes: 15 6.0%

  • 4

    Votes: 18 7.2%

  • 3

    Votes: 32 12.9%

  • 2

    Votes: 17 6.8%

  • 1 (Worst)

    Votes: 133 53.4%
  • Total voters
    249
Brian_G said:
Sooo... here's what my recent statement entries look like, even after that manager "fixed" it 2 days ago.
The total is still hopelessly wrong.

I'm told that a 3rd Xtraview decoder is the cause - which is impossible technically with the older decoders being used

Anybody surprised that I'm leaving?
Seeya


View attachment 1560201
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We also had problems with our account. We were in the clear for August and suddenly a whole lot of entries went through. I not a 100% sure what they were doing but we ended up being charged again for the access fee. Cost me R60 in airtime to sort it out.

In June we had claimed a reward to upgrade to Compact + for free for a month. To start off I think there was a charge mixed in for our August account for the upgrade. I did query the higher charge via email but got nowhere. It wasn't a big overcharge so I decided to leave it as I knew a call to MC would cost more. 3 days before the end of our July period I suddenly get the overcharge for an extra access fee. That I wasn't willing to accept, even though as predicted the bulk of the refund went into the airtime. I'm not claiming that reward again as I have a feeling that it may have set the account problems into motion.
 
KatieKim said:
I don't know if this new Explora 3b is a dud or a software update happened and broke a lot of stuff.
Click to expand...
I would say both problems, certainly your point 2 seems update related as we had earlier posts about that.
Take it back - it will be under guarantee, rather try again fresh while you still don't have much recorded.

The update issue may get fixed, or it may not, nothing you can do about that yourself unless you find an earlier Explora model instead.

That's all from me, good luck

KatieKim said:
I'm not claiming that reward again as I have a feeling that it may have set the account problems into motion.
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Exactly the same thing happened to me, I then CANCELLED their rewards program. Even that was a struggle to achieve. Terrible company. And avoid any Disney+ free promos as well, I got charged there too!

Note that I'm moving away from being much of a subscriber, not sure when I may visit this thread again.
 
"Take it back - it will be under guarantee, rather try again fresh while you still don't have much recorded."

I agree with Brian_G, take it back.
 
Brian_G said:
I would say both problems, certainly your point 2 seems update related as we had earlier posts about that.
Take it back - it will be under guarantee, rather try again fresh while you still don't have much recorded.

The update issue may get fixed, or it may not, nothing you can do about that yourself unless you find an earlier Explora model instead.

That's all from me, good luck


Exactly the same thing happened to me, I then CANCELLED their rewards program. Even that was a struggle to achieve. Terrible company. And avoid any Disney+ free promos as well, I got charged there too!

Note that I'm moving away from being much of a subscriber, not sure when I may visit this thread again.
Click to expand...
I've made up my mind, this time this is it for us as well. Whatever happens with the Explora 3b, it is the last Explora we getting. If I knew there were so many problems with the Explora 3b, we'd never would have continued with it. MC is in a mess as well. They don't know what they are doing.
 
BTW, for anyone interested, a 7th call to them did finally "sort out" my account mess... sort of... they've somehow managed to charge me an extra R22 odd in the process :ROFL:
They can keep that
 
Brian_G said:
How is your 3b problem going?
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The 3b was my friends recorder and has been sent back for replacement under warranty.
My Ultra is another story. I reset the decoder using the menu "reset and format", after that it didn't show an "Active Hard drive" under description. I reformatted the hard drive using the front panel method and I am monitoring it.
 
CaneMan said:
Explora Ultra not recording series.

The software is up to date, I have reformatted the hard drive, re scanned but I still get the problem.

The programs are marked for recording in the “Series Manager”, but don’t show in the “Schedules”. Checking in the “TV Guide” the programs are greyed out and do not record.

I have Explora 3a in XtraView which does not have any such problems.
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KatieKim said:
2) I set up season records for shows and Explora stops setting it up in the schedules. It has happened across multiple channels.
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I have similar issues on an Explora Ultra. To solve it I have to remove all my series recordings in the Series Manager and redo them, then it works. Luckily most of them are on catch up so theres only 4 or 5 set there but it's a pain, seems to happen regularly after loadshedding.

Also odd issues like after a reboot, if I change the volume it will be silent until I mute and unmute.

Explora 3A with Xtraview no issues.
 
NR7 said:
I have similar issues on an Explora Ultra. To solve it I have to remove all my series recordings in the Series Manager and redo them, then it works. Luckily most of them are on catch up so theres only 4 or 5 set there but it's a pain, seems to happen regularly after loadshedding.

Also odd issues like after a reboot, if I change the volume it will be silent until I mute and unmute.

Explora 3A with Xtraview no issues.
Click to expand...
I'll try it but my Catchup is still corrupted and another issue cropped up last night. After I selected a recorded show to watch, nearly the whole screen was black except in the upper right corner where the show was playing. Eventually the Explora froze and I had to reboot and that got it working again. This Explora is a dud.

I spoke to the guy who installed it and though he said I should attempt to format it, he also thought with all the problems going on, it is probably be best to take it out to MC in Randburg. I hope to format it tomorrow and see what happens. Otherwise Sunday I'm off to Randburg.
 
KatieKim said:
I spoke to the guy who installed it and though he said I should attempt to format it, he also thought with all the problems going on, it is probably be best to take it out to MC in Randburg. I hope to format it tomorrow and see what happens. Otherwise Sunday I'm off to Randburg.
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Don't understand, why to MC??
They can only give you an (ugh) refurbished unit, surely take it back to where you bought it.

Or did you buy it new from them? Then they should be willing to replace it properly under guarantee..
 
NR7 said:
I have similar issues on an Explora Ultra. To solve it I have to remove all my series recordings in the Series Manager and redo them, then it works. Luckily most of them are on catch up so theres only 4 or 5 set there but it's a pain, seems to happen regularly after loadshedding.

Also odd issues like after a reboot, if I change the volume it will be silent until I mute and unmute.

Explora 3A with Xtraview no issues.
Click to expand...
As per my previous post, https://mybroadband.co.za/forum/threads/dear-dstv-technical-faults-thread.1136203/post-31596694I reloaded all my series after I formatted the Hard drive.
The records are only shown for a week in "Schedule Recordings" I.E. The 3 FBI series are being recorded tonight but are missing from the schedule recordings and are not marked in red on the TV Guide for 15th.
 
Brian_G said:
Don't understand, why to MC??
They can only give you an (ugh) refurbished unit, surely take it back to where you bought it.

Or did you buy it new from them? Then they should be willing to replace it properly under guarantee..
Click to expand...
We brought it from Hifi corp. They want to send it into MC to see what is wrong and then MC will act accordingly. Which to me runs the risk of getting a refurbished one. I think it will be better for me to take it out to MC and try to make sure I can get a new one. I am wondering if I should have an argument with Hifi corp to try and get them to replace it with a new one without going through MC. The thing is unless I can get to a manager you are dealing with the a call center or general store staff and they going to go with company policy as they've been trained to.
 
KatieKim said:
We brought it from Hifi corp. They want to send it into MC to see what is wrong and then MC will act accordingly. Which to me runs the risk of getting a refurbished one. I think it will be better for me to take it out to MC and try to make sure I can get a new one. I am wondering if I should have an argument with Hifi corp to try and get them to replace it with a new one without going through MC. The thing is unless I can get to a manager you are dealing with the a call center or general store staff and they going to go with company policy as they've been trained to.
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I wish you luck, quite a mess.

Maybe a MC manager can agree beforehand to return it if you get stuck at some point and need to try Hifi Corp again.
 
Hi guys, still no luck on Disney+ playing videos on 4K or at least FHD on the Explora Ultra? Are they any tricks?
 
The Premier League season has just started and after three years they still can't get the Dolby Digital sound right on 203. Muppets.
 
Lost all my TV Shows you're watching. Reboot didn't resolve anything. Had to 'watch' them again to get them back.. Hopefully they are still there after tomorrow's maintenance boot :mad:
 
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