Today I found myself having to deal with City of Cape Town (rates related) and they were pretty helpful - nice dealing with Anneline from their call centre (086 010 3089)
HOWEVER...
Woolworths!
My mom has an account with them, something like R500 or whatever - they are so rude and it's like they don't know what they are doing.
I had about 6 different people tell me 6 different stories and it's 6 times because each time, I get cut off.
Eventually, you also get put through to their debt collections company and those people are even WORSE (no apathy at all)
So my colleague who shares my office with me took the phone out of my hand, put it down and said "lets goto a branch" so we went to Howard Centre Woolworths in Pinelands - lady there owned my situation and assisted me to a point where I at least walked out alot less ANGRY than I was when I walked in.
Woolworths Financial Services are the pits guys!

These accounts are so easy to open and yes, easy to pay, but in situations like this (death of my mother) they couldn't give a flying frack!
