DigiChilli Network Status December

[froot]

Oh Believe me, I am remembering that Im not paying for it. And Im remembering ALL the promises DC made which has still not been kept. And Believe me, I couldnt give a $h|t about losing respect from people on this forum. I think you are forgetting that the Trial is over and that DC have launched publicly and are taking peoples money while they "fix" their network.

Completely Unethical.

Read above.
In my opinion you should just leave. You're causing a much unwanted scene.

 

[Lino]

Oh Believe me, I am remembering that Im not paying for it. And Im remembering ALL the promises DC made which has still not been kept. And Believe me, I couldnt give a $h|t about losing respect from people on this forum. I think you are forgetting that the Trial is over and that DC have launched publicly and are taking peoples money while they "fix" their network.

Completely Unethical.

Agreed, although I do think swearing doesn't help to state your matter any clearer. I have also had enough of DC

Read above.
In my opinion you should just leave. You're causing a much unwanted scene.

I disagree buddy

necr0mancer has every right to express his disappointment with DC, as he is not alone. I can not understand why someone would be happy to pay for something that does not work

 

[Looney]

I think you are unable to hit the broad side of a barn with your argument.
I have paid for this service and have at times been pretty pissed with the service I have received. I have however written off the R240 as an expensive trial and I'm trying to make the most of it. If you haven't noticed, it has been getting better.

When I have had a serious issue, I pm'ed Dave and described the situation to him, explaining what the issue is. This is the easiest way to resolve the situation.
The fact that at the END of the month, Dave is still willing to refund payments, tells you that he wants the users to make use of his service in the future.

Now I suggest that if you want to rant, buy a little spiral notebook and rant in there, because we really don't care about such agressive (yes, you are being aggressive) rants.

Dont tell me where I should rant and where I shouldnt, you are not the boss of me. If I feel very disattisfied with the service im receiving I have every right to express it! Yes, Dave is willing to refund... He shouldnt even be charging for it in the first place. If you are happy getting screwed in the @ss and paying R240 for it, then thats your problem. I on the other hand am not willing to.

 

[froot]

necr0mancer has every right to express his disappointment with DC, as he is not alone. I can not understand why someone would be happy to pay for something that does not work

I don't mind him being here.... but he's not "expressing his disappointment" in a civil manner. The kiddies park is down the road.

Dont tell me where I should rant and where I shouldnt, you are not the boss of me. If I feel very disattisfied with the service im receiving I have every right to express it! Yes, Dave is willing to refund... He shouldnt even be charging for it in the first place. If you are happy getting screwed in the @ss and paying R240 for it, then thats your problem. I on the other hand am not willing to.

You've just been greasemonkey'd..... in other words I can't see your childish rants anymore.

 

[Grim3vil]

Oh Believe me, I am remembering that Im not paying for it. And Im remembering ALL the promises DC made which has still not been kept. And Believe me, I couldnt give a $h|t about losing respect from people on this forum. I think you are forgetting that the Trial is over and that DC have launched publicly and are taking peoples money while they "fix" their network.

Completely Unethical.

Plz try to setup your own ISP could you do better the DC staff are only human like us they get tried they also need rest so they can try give us what we want

 

[Lino]

Plz try to setup your own ISP could you do better the DC staff are only human like us they get tried they also need rest so they can try give us what we want

Every time there is a complaint your answer is "try to setup your own"

Good luck doing that with our transport system then.

We pay companies to do the work (such as setting up an ISP) so that we don't have to.

 

[.QQ.]

necr0mancer has a point, although perhaps he is going about it the wrong way. It is now December 28, well into the "trial" that is being paid for by the users, and digichilli is yet to deliver the service they promised.

There is nothing more frustrating than waiting, hoping, praying for something you have paid for to work for almost a whole month. Every time there is some other excuse.

WHEN WILL THE ADVERTISED SERVICE BE 100% FUNCTIONAL?

 

[Gargmel]

Thx for the discount Dave.
I will stick it out with Digichillie, so far it wasn't perfect but it wasn't that bad either.

 

[Gothan]

Every time there is a complaint your answer is "try to setup your own"

Good luck doing that with our transport system then.

We pay companies to do the work (such as setting up an ISP) so that we don't have to.

Precisely, and that is what they are trying to do, so cut them some slack, and let them get better at it

 

[Lino]

Precisely, and that is what they are trying to do, so cut them some slack, and let them get better at it

I promise you if it was Telkom having this problem, there would be no slack.

I am tired of the SA consumer being walked over by companies, I even had problems with Dion Wired yesterday on a phone that I had only for 6 days, they at first refused to swap the phone.

I stood my ground "respectably" and eventually they realised I was not a walk over. They swapped it.

Off topic but my point is, don't let companies bully you!

 

[Looney]

I apologize if my attitude is not civil enough for you. But the fact remains that im tired of hearing excuses why this is not working, or that they are confident that in 2 weeks time they will be fully functional and stable.

Haha Linoman +1

Thats always the answer you get. "Try setting up your own ISP..."

Yes, If I had to setup my own ISP, I wouldnt charge people for a non existent service, lol.

Yes, they are humans, they need rest, I fully agree. They are not machines. But at the same time, dont take peoples money and say they are working on the problem, they need their rest. A month later and nothing has changed.

 

[ToxicBunny]

Nobody is suggesting you let a company walk over you, but like you said, standing your ground respectably is considerably more effective than acting like a petulant little child.

 

[straatkat]

hi dave, are we up and running again this morning? i must say, that even with the problems ou guys were having, i got full value for money, got more downloading done than i would have with any other uncapped ISP.

Have downloaded 54.5 gb of data since the 11th of December on my 384 line from another uncapped ISP. Working 100% of the time full speed. I think that is a careless comment to make!

 

[Gothan]

@Linoman
Uhm, they are not bullying anyone....this is not a concrete asset that you buy. You are buying bandwidth, you can quit, its not an addiction you know. Bandwidth derived from a concept that is completely new to South Africa. Uncapped at extremely low prices.

But of course then you will hear the harpies...."Woohoo afrihost yum yum", guess what, afrihost does not sell uncapped, when they sell you bandwidth they know exactly how much you will use.

Oh and don't forget...."SAOL is so much better!!!" Again, this is only for 384 and you are limited to 384. SAOL do not have people running full 4mbs on a 384 package using two concurrent connections (and yes, its still happening, because as soon as someone gets banned, they are quick to bring out the fine print, that "its there legal right").

I am not getting bullied here, was part of the test, and actually paid for my subscription, if i want to leave, then I can, no skin of my back, no concrete asset that will lose money for ever. So please don't compare apples to pears. This idea of entitlement is becoming a pain

 

[Looney]

Precisely, and that is what they are trying to do, so cut them some slack, and let them get better at it

And at which point do we stop cutting them some slack? At which point do we say to ourselves, enough is enough, Im not paying this company for the amount of updates they give us on a forum. Im paying this company for an uncapped internet connection that simply has NO connection?

 

[Grim3vil]

Every time there is a complaint your answer is "try to setup your own"

Good luck doing that with our transport system then.

We pay companies to do the work (such as setting up an ISP) so that we don't have to.

Nice try to push my buttons

 

[mrudling]

Just a thought, cant those who want to complain about Digichilli as a company start a thread?

This is for people to get network updates, and to share network issue they exprencing.

The people that are happy with Digichilli and who want to get updates dont want to read through tons of non topic related posts...

 

[Gothan]

And at which point do we stop cutting them some slack? At which point do we say to ourselves, enough is enough, Im not paying this company for the amount of updates they give us on a forum. Im paying this company for an uncapped internet connection that simply has NO connection?

When "I" (yip me, and only me), feel that I am getting no benefit from them at all, then I'll call it quits. And I'll say my goodbyes and leave, not get on a soapbox and scream and shout profanities this early in the morning.

And I am sorry, this is not the only "seacom" ISP that I've tried, and they are all struggling (the uncapped ones)

Do yourself a favour.....ask in here, how many users with a 4mb line, bought the R3000 package? Those that limit there download speeds to the package they purchased, excluded of course. There is a guy on this thread that still feels he is entitled to 1024 even though he only paid R300. So seriously, they are trying their best

 

[.QQ.]

Just a thought, cant those who want to complain about Digichilli as a company start a thread?

This is for people to get network updates, and to share network issue they exprencing.

The people that are happy with Digichilli and who want to get updates dont want to read through tons of non topic related posts...

So you're saying, those who want to complain start a new thread, this one is for sharing network issues but only if you're happy with DC?

 

[lappies_in_jhb]

And at which point do we stop cutting them some slack? At which point do we say to ourselves, enough is enough, Im not paying this company for the amount of updates they give us on a forum. Im paying this company for an uncapped internet connection that simply has NO connection?

This was the point I was making; I think a fair number of their customers are adopting the wait and see attitude, but on Friday afternoon if things haven't improved there is likely to be a fair number of people leaving.

That said, however, I think it is admirable of the DC guys to commit to refunding anybody who is unhappy. Your choices are as follows:

1. Stick it out with DC until Friday and if things haven't improved move to another ISP. You can always come back later when you see things have improved or stay away for ever if you feel like making a point.

2. Send Dave an email asking for a refund IF you paid for the service in the first place.

3. Hang in there, get another month at 20% less and see if the DC guys can make a go of it.

This is a relatively free market economy (for a specific value of free market economy ) and you are welcome to your own opinions just as other people are welcome to theirs.

In order to get the changes we don't need to bombard them with "your service is crap" messages. They're well aware that the service has fallen well short of what they promised and I'm willing to bet that in the past month the guys have worked 12-16 hours a day including weekends. You can see that even over the past weekend when it seemed as though nobody was providing updates the network kept changing. A network cannot reconfigure itself and having spent time looking after small networks myself I guarantee you that LOTS can go wrong and very often the problem is not under your control.

The only result hurling abuse will have on the guys from DC is to drive them away from the forum and from providing updates here.