DigiChilli Network Status December

[CambodiaDave]

+1000000000000000000

I couldnt have said this better myself! This is exactly what I am talking about!

@CambodiaDave: Im not interested in how much I have downloaded this month, please dont find that as an excuse to use when trying to cover up. The fact is, your network is unstable, and your charging people for it. I commend you for giving refunds, but at the same time, you shouldnt be charging for it in the first place (until your network is 100% fully functional and stable). Do you have any idea how many times I actually have to reset my router because the connection dies and the red light on my router goes on? Or refreshing webpages because its taking waaay too long to load? I shouldnt have to do this, and neither should anyone else, and if they are, then they shouldnt also have to pay for it.

Now you're being constructive and we do partly agree with you. We are working on exactly those issues. And that's why there is a refund policy.

Data usage per se doesn't quantify quality. We know that. But data usage does also translate into value at some point as that is how it is measured and paid for by almost everyone else.

I agree with .QQ. entirely.

 

[hackergal]

Never mind the useless updates, just get it damn well sorted before we all leave today...

 

[Gothan]

That is besides the point.

And please tell me why?

 

[KillerB]

Now you're being constructive and we do partly agree with you. We are working on exactly those issues. And that's why there is a refund policy.

Data usage per se doesn't quantify quality. We know that. But data usage does also translate into value at some point as that is how it is measured and paid for by almost everyone else.

I agree with .QQ. entirely.

You know that they are kicking off its your own fault for jumping into the rough see and not wait till the see are calm, and you can take them to court and see if you can win the case i have been there done that waist of time and money they just gonna ask could you connect and open the internet pages, then you gonna say yes "but ist not stable" the they just gonna say then you dont have have case sorry...

 

[ReBeL25]

so whats going on with the link?

 

[ponder]

Hi Al,

As already said, we apologise for upsetting you. I think your defending all the other paying users is commendable if rather misguided. You haven't paid for this service.

Your usage this month:
Total Upload: 15.86 GB
Total Download: 24.99 GB
Total Combined: 40.86 GB

In usage, this doesn't compare to your 10Gig free trail from WA.

So, even though it was really bad, if you were on the Spicy R300 package your cost per Gig is R7.42.

Why do you need to post a users usage? How about some privacy.

Comparisons to a capped service are irrelevant as you are offering an uncapped service. leave your competition out of this.

I do however hope you guys sort things out as the more choices the consumer have the better for the entire market.

 

[Pythonista]

Facing facts

I think we have to come to terms with some realities here - and just like the law of gravity has to be obeyed, we have to pay some respect to the law of supply and demand.

If it's not obvious by now, then let me point it out: this service is too cheap for the offering ! What's happened is that too many people thought Xmas had come early and registered to use this wonderful new thing called "unlimited cap". We simply have too many people trying to pull down too much data. Now you can shape all you want, but all you will do is upset the person who got "shaped-out". And that person will have been doing P2P, and he's going to get upset. Now who in their right mind is going to buy an uncapped service for simple web-browsing ? There simply isn't enough interesting web-sites in the entire world to match that.

No - this service is out and out for people who want to download large media files (movies,music,porn etc). Yeah sure, I download an iso torrent of a linux distro too - once per year !

Do the maths - compare with Afrihost@R29 GB. If you 'can' download more than 10GB with DC you're on the + side. But you'll still be miserable, because the data arrived at 5 or 6 KBytes/sec (that's what I've had consistently for 2 weeks now - and I paid for it!). I've had torrents that downloaded half-way and then dried up with seeders and leachers - wasted bandwidth.

If I could download at full speed (of my link) for 30 days solid, then I'd probably get about 80 GB (guestimate). But I can't. So now I have to estimate what I'm really like to get for my R240/R300 and compare that to what Afrihost offers (approx 10 GB), and I see that as things stand right now Afrihost is patently better.

Now if enough people realise that, then they start moving off DC and the demand drops. Also, DC will realise that the price is too cheap (assuming that they could actually supply their users with the promised bandwidth) and the price will have to increase. Eventually it will all balance out.

The we'll get to something like R600 for 384 uncapped at DC, and some users will say that's too expensive and stick to R290 for 10 GB at Afrihost, and others will say that's just right and they'll get their 80 GB for the month and we'll all be happy.

Hopefully ;-)

 

[bradlesliect]

here is what my nagios is telling me. Same as yesterday, except yesterday it went down at 14:26 and came back online at 22:16.

f104.1e100.net PING CRITICAL 12-28-2009 13:05:25 0d 2h 17m 16s 1/3 PING CRITICAL - Packet loss = 100%

ummm..... it would help if you do a traceroute? All nagios is telling is that its not getting any replies on that port....where is that port connected to and what you are pinging? this looks more a an FE port or MAC address?

 

[Galahad]

Makes a lot of SENSE.

 

[bradlesliect]

Hi Dave,

The problem, imho anyway, is not with how much has or hasn't been downloaded - DC is offering an uncapped service, therefore usage is besides the point.

The issue is with uptime/reliability, sure there's no argument that going with Afrihost would cost a fortune, but the difference is that Afrihost is reliable. I've never had a whole week go by with Afrihost where I had 2KB/s up, 1KB/s down.

All I want, and I'm sure quite a few other people want, is "Minimum guaranteed speed of 256 kbps." 24/7/365 across ALL protocols.

Get that right, and all the people complaining and whining will be singing your praises.

Something to bear in mind and that is that AH do not have their own backbone but use IS....so...it suffices to say that when IS has problems....AH has problems ....obviously depending on how the routing is set up on IS side. How to test? Simple actually, do your trace from your ptp to something outside the IS and AH network. If it dies on AH, you know there's your prob but if it dies on IS....then your upstream provider(IS) has a problem and this can also be confirmed by checking their network outage notices

.....man ....i miss the days of UUNET(anyone remember them?)...worked for them back in the day....and let me tell you....we could guarantee 99% uptime...BUT....as it should be with ALL ISPs...speeds are ONLY guaranteed between you and your ISP and from their you compete like everyone else unless you a premium customer buying GIB...

 

[antowan]

MOD NOTE: Please refrain from personal insults and flames... It will be met with infractions...

 

[HeadStatic]

I think we have to come to terms with some realities here - and just like the law of gravity has to be obeyed, we have to pay some respect to the law of supply and demand.

If it's not obvious by now, then let me point it out: this service is too cheap for the offering ! What's happened is that too many people thought Xmas had come early and registered to use this wonderful new thing called "unlimited cap". We simply have too many people trying to pull down too much data. Now you can shape all you want, but all you will do is upset the person who got "shaped-out". And that person will have been doing P2P, and he's going to get upset. Now who in their right mind is going to buy an uncapped service for simple web-browsing ? There simply isn't enough interesting web-sites in the entire world to match that.

No - this service is out and out for people who want to download large media files (movies,music,porn etc). Yeah sure, I download an iso torrent of a linux distro too - once per year !

Do the maths - compare with Afrihost@R29 GB. If you 'can' download more than 10GB with DC you're on the + side. But you'll still be miserable, because the data arrived at 5 or 6 KBytes/sec (that's what I've had consistently for 2 weeks now - and I paid for it!). I've had torrents that downloaded half-way and then dried up with seeders and leachers - wasted bandwidth.

If I could download at full speed (of my link) for 30 days solid, then I'd probably get about 80 GB (guestimate). But I can't. So now I have to estimate what I'm really like to get for my R240/R300 and compare that to what Afrihost offers (approx 10 GB), and I see that as things stand right now Afrihost is patently better.

Now if enough people realise that, then they start moving off DC and the demand drops. Also, DC will realise that the price is too cheap (assuming that they could actually supply their users with the promised bandwidth) and the price will have to increase. Eventually it will all balance out.

The we'll get to something like R600 for 384 uncapped at DC, and some users will say that's too expensive and stick to R290 for 10 GB at Afrihost, and others will say that's just right and they'll get their 80 GB for the month and we'll all be happy.

Hopefully ;-)

Well, if DC downloads torrents like my new Afrihost account does as we speak, I would gladly be willing to pay R600 for unlimited cap on 384. I have not paid for my DC account, and I'm grateful for the 12GB I got in Dec. But I'd rather pay more, leave my pc and know what to expect when I get back to it a day later.
I'll keep checking in on my DC account if I'm able to keep it in Jan. I'm hoping they will get it going.
I almost feel like they should re-think their prices. People seem very eager to pay a lil more at SAOL for uncapped, even if they have to transfer their line, (which is a deal breaker for me... the line thing)
Anyway, good luck DC!!

 

[bradlesliect]

+1000000000000000000

I couldnt have said this better myself! This is exactly what I am talking about!

@CambodiaDave: Im not interested in how much I have downloaded this month, please dont find that as an excuse to use when trying to cover up. The fact is, your network is unstable, and your charging people for it. I commend you for giving refunds, but at the same time, you shouldnt be charging for it in the first place (until your network is 100% fully functional and stable). Do you have any idea how many times I actually have to reset my router because the connection dies and the red light on my router goes on? Or refreshing webpages because its taking waaay too long to load? I shouldnt have to do this, and neither should anyone else, and if they are, then they shouldnt also have to pay for it.

what you saying it right and true to an extent....when you start a business...you don't start it as a freebie....give some freebies and "introductory offers" to attract the paying clientele...use the money, complaints,suggestions and lessons learnt as you go along to grow,improvise and concrete your business and once things are running smoothly..you then streamline your product and establish your niche making sure that your offering is a cut above the competition...

show me a business that boomed from day one without any hitches and glitches? the consumer market is tougher that a crowd whom you doing standup comedy for... and it takes ONE person to sink your bizniz....

hear ends business stratey 101....

 

[bradlesliect]

@ANTOWAN....

did i insult anyone? If so, please do show me the error of my ways and accept my apologies...

 

[straatkat]

Why do you need to post a users usage? How about some privacy.

Comparisons to a capped service are irrelevant as you are offering an uncapped service. leave your competition out of this.

I do however hope you guys sort things out as the more choices the consumer have the better for the entire market.

I agree with you. If you evaluate the "value" this service it is not about the amount of data, it is about the speed, quality and availability of such a service. To measure it against the yardstick of an unrelating service or product is just not fair.

Have they provided what they specified? Within reason? Is it within your needs / requirements?

I must admit, I was not happy at all, I don't know how much I downloaded, but I also did not pay for it, since they never deducted the amount. If they now do, I will request a refund. I have left long ago...

Dave, under no circumstances is it justifiable to ever disclose publicly a users stats without his consent. That alone to me is the gravest mistake you have made to date. I am sorry, I found it unacceptable and probably the sole reason why i will not reconsider your service in the future.

 

[ToxicBunny]

Do you use Axxess by any chance straatkat?

 

[blaaislaai]

Ag at least we have a few happy users here between the angry ones

 

[ponder]

I would gladly be willing to pay R600 for unlimited cap on 384.

Why pay R600 when you can get working uncapped/unshaped for about R500?

 

[Gothan]

Ag at least we have a few happy users here between the angry ones

Yip, my news server connection has been purring along nicely. Going between 25kbs and 39kbs (max line speed), and last night it even spiked to 55kbs on my 384 line.

 

[kimbo]

Why pay R600 when you can get working uncapped/unshaped for about R500?

Some of us don't have R500 to splash out every month for internet, that is why we gone for the R300 option, i really hope, and know DC will come trough for us