Disabling two-factor authentication for Luno

[Curtis100]

Does anyone know how to disable the two-factor authentication for Luno using the backup codes? My phone was stolen and I have tried everything to gain access to my account with no success. It has been a week now since I logged a ticket with Luno and no action at all from Luno.

Following their instructions on 'automated two-factor authentication reset' still requires their team member to contact you but no one contacted me a week later.

 

[alqassam]

You can do it on their website. You have to request for it to be removed via the forgot password page if I'm not mistaken

I did it a month ago and took about 5 working days.

Always keep your 2fa code written down somewhere.

 

[envo]

You didn't backup your google authenticator keys? because if you did you can just restore the authenticator, then login to Luno and disable 2fa

 

[Drifter]

You can do it on their website. You have to request for it to be removed via the forgot password page if I'm not mistaken

I did it a month ago and took about 5 working days.

Always keep your 2fa code written down somewhere.

Huh?

 

[alqassam]

Huh?

The initial key you used when you registered 2fa.

It can then be used again reauthorise

 

[saor]

Does anyone know how to disable the two-factor authentication for Luno using the backup codes?

You can go into your 2FA authentication app and add a 2FA account using your key/code.