Disappearing data: are Vodacom, MTN cheating you?

I purchased a 24 hour MTN data bundle and had my airtime deducted for data usage at the same time that this was still running. The agent logged a enquiry which was obviously never going to go anywhere.

In any other industry this would be recognised as criminal theft.
 
Yeah, I have an MTN prepaid sim that I use for data sometimes. I know that without fail, if I load airtime and a data bundle, my airtime will be used at OOB rates until it's depleted, before the data bundle gets used. Annoys me to no end!

R60 airtime and 1GB of data. First 30MB will see the end of my R60 airtime, and then it'll start using my 1GB of data.
 
Sorry, MTN, there's just too many complaints in the last month for you to shrug this off. Daar is definitief 'n drol in julle drink water.
 
I applaud Telkom Mobile for giving the user the choices as stated in the article once the data is depleted. This is how ethical business should be done. Not like some others trying to make a quick buck from OOB bundles. Vodacom is the worst offender here with its Smart Contracts. I am a Vodacom subscriber but I make sure that I am on the UChoose package.
 
I have never ever (more than 5 years) exceeded my 2GB data cap on a vodacom data bundle as I know of the extreme OOB charges. I manage my usage on this data sim vehemently. Yet, last month I got a bill for R2500, stating I exceeded my cap by +- 1.2 GB. Theft I tell you... and the worst is that you've got absolutely no recourse.
 
Well, MTN systems are F'd up, so you get what you deserve for staying with them (wasn't there a big issue with their systems a few years back) and people who buy those 24hour gimmicks just buy into it.

I also think many people don't know what they are doing and how much updates and youtube and such can affect them.
 
Also don't forget that there is a lot more happening on the connection than you think.
If you are downloading a 1MB file, you are not just transferring 1MB across the wire. The 1MB will be broken down into "chunks" of approx. 1400 bytes each.
So I'll make the worst case assumptions here, and do some math to simply illustrate the point.

1MB is 1,000,000 bytes.
That's about 714 chunks of 1400 bytes that has to be transferred.

Each chunk has overhead to trasmit, which is at least 54 bytes. Each transmission might also have an acknowledgement of 54 bytes.
So the "overhead" is at max 108 bytes in this example.
714x108 bytes=77,112 bytes.

So at this point, your transmission overhead is about 7% of your data size.

Now it gets ugly, say your connection isn't entirely stable or the tower is busy etc etc. Some of those chunks would have to be re-transmitted. Let'ts say your connection is stable 80% of the time and make it simple that 20% of transmissions fail.

So you started off with 714 chunks to transmit.
You transmit 714, but 143 failed.
You transmit 143, but 29 failed.
You transmit 29, but 6 failed.
You transmit 6, but 2 failed.
You transmit 2.

In the end, you've transmitted 714+143+29+6+2 chunks to get your 1MB. That's 894 transmissions, not 714.
894x108 bytes=96,552 bytes.
HOWEVER, because you've re-transmitted some data, you've sent some chunks twice!
894-714=180 chunks that were sent twice.
180*1400=252,000 bytes.

So, your overhead (96,552 bytes) plus your retransmitted chunks (252,000 bytes) is 348,552 bytes.

Therefore, to transfer your 1,000,000 bytes actually cost you an additional 348,552 bytes.
...and therefore your overhead is 34%.

So you would consume 34% more data than you realized.
So you'd think you downloaded 1MB, but you actually downloaded 1.3MB.

On 1GB, that would then be 1.3GB if we just make this a linear scenario.

*disclaimer, I made a lot of assumptions here to explain the math
 
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I have never ever (more than 5 years) exceeded my 2GB data cap on a vodacom data bundle as I know of the extreme OOB charges. I manage my usage on this data sim vehemently. Yet, last month I got a bill for R2500, stating I exceeded my cap by +- 1.2 GB. Theft I tell you... and the worst is that you've got absolutely no recourse.

You really should be tracking your own data usage...

You can't just blindly use data and then bitch and moan that they are "stealing" from you.
 
Afrihost also allows you to select no OOB data one of the biggest reasons I am with them, and of course the pricing.
 
I purchased a 24 hour MTN data bundle and had my airtime deducted for data usage at the same time that this was still running. The agent logged a enquiry which was obviously never going to go anywhere.

In any other industry this would be recognised as criminal theft.

I only found out my airtime was being depleted because I got an SMS trying to sell me a data bundle!
 
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