Discovery Bank

The gym benefit has always been a bit vague. If you go look for the documentation now on Vitality, there is a lot more information than earlier this year, but it still doesn't address all the new questions re: banking + gym discount.

An example of the absurdity, if you make use of a Collection Club, you are capped at 50% of the savings based on the "standard fee". That standard fee is legal bollocks.
I used to pay R1 500 excl vitality savings, with vitality savings it is R1 175pm (full 50% in effect), so "standard" is R2 350pm, but I am yet to find someone that actually paid that.
 
You guys might be more lucky than me. I ordered the card on the 15th of July. The courier company missed the appointment time / date. Then they discarded the card. Disco Bank ordered a new one for me, which I am still waiting for delivery. After lots of calls to DiscoBank, they told me the card never got manufactured and I have to order a new one. This one they will now charge me the replacement fee first and hopefully refund it. It has been more than 6 weeks of waiting now for a silly plastic card. And they are charging me both the Disco Bank and Discovery FNB Card monthly account fees. (Although they agreed to reverse one of them.)
 
S3XY said:
You guys might be more lucky than me. I ordered the card on the 15th of July. The courier company missed the appointment time / date. Then they discarded the card. Disco Bank ordered a new one for me, which I am still waiting for delivery. After lots of calls to DiscoBank, they told me the card never got manufactured and I have to order a new one. This one they will now charge me the replacement fee first and hopefully refund it. It has been more than 6 weeks of waiting now for a silly plastic card. And they are charging me both the Disco Bank and Discovery FNB Card monthly account fees. (Although they agreed to reverse one of them.)
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Rip that’s horrible. Did you ever try to contact the courier? I’m assuming DSV as well.
 
Kushsterr said:
Rip that’s horrible. Did you ever try to contact the courier? I’m assuming DSV as well.
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Don’t bother actually. I had a look at hello peter and everyone seems to be having issues with the couriers. Ugh why must they use such incompetent service providers.
 
Kushsterr said:
Rip that’s horrible. Did you ever try to contact the courier? I’m assuming DSV as well.
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I did but they can't contact their driver directly. I contacted them the moment they were 15 minutes late as I had this feeling they will dissapoint me (and I read on Hellopeter). Then they said they will escalate this, but they could not get in touch with their driver. Then, about 1 hour later I got an sms from Discovery saying "Discovery Bank: Our couriers have confirmed that you have your new card. Activate it on the app to start using it." Then I called DouchBank to inquire about this and they just "logged" it. Never heard back untill I called them back to find out what now (which is when I heard they destroyed my card and will order me a new one.) Jip, it was also DSV.
 
S3XY said:
I did but they can't contact their driver directly. I contacted them the moment they were 15 minutes late as I had this feeling they will dissapoint me (and I read on Hellopeter). Then they said they will escalate this, but they could not get in touch with their driver. Then, about 1 hour later I got an sms from Discovery saying "Discovery Bank: Our couriers have confirmed that you have your new card. Activate it on the app to start using it." Then I called DouchBank to inquire about this and they just "logged" it. Never heard back untill I called them back to find out what now (which is when I heard they destroyed my card and will order me a new one.) Jip, it was also DSV.
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The driver call about 30mins before he delivered just to confirm address. Did the driver not contact you on delivery day?

happened with the main and secondary cards delivery
 
Defib said:
Has anyone converted from the old discovery card to their bank?
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Yup converted or was migrated from Discovery Platinum CC to the Discovery Bank Platinum CC..
Card was ready at Head Office in Sandton after 3 days and collected it very easy.. very nice offices and iMacs on the counters inside the Discovery Bank..

Took less than 5 mins for consultant to collect and activate card..

Only snag was apple maps had old Discovery Head Office location, but a quick trip with Bolt sorted that out..

Old Discovery CC on FNB was removed automatically and noticed changes with my credit card profile on TymeCoach, Transunion etc.
 
So annoyed, been on silver status since joining,I uploaded all my financial savings retirements doc's to improve
Status,never helped so I emailed them to show then, eventually got the email this morning that they have manually done it and my points have been allocated,. I'm like no... Just logged in and my points are still the same and status still silver, what a joke
 
twaatie said:
The driver call about 30mins before he delivered just to confirm address. Did the driver not contact you on delivery day?

happened with the main and secondary cards delivery
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They did not contact me at any time during the supposed delivery day. I am sure a lot of people didn't get their deliveries that they as it seemed like the driver seemed to be MIA.
 
Ok got the call and I have received my card. Guy called me today (one day late) and came through. Finally. Just wish we got a tracking number so we didn’t need to stress.
 
BigBear said:
Yup converted or was migrated from Discovery Platinum CC to the Discovery Bank Platinum CC..
Card was ready at Head Office in Sandton after 3 days and collected it very easy.. very nice offices and iMacs on the counters inside the Discovery Bank..

Took less than 5 mins for consultant to collect and activate card..

Only snag was apple maps had old Discovery Head Office location, but a quick trip with Bolt sorted that out..

Old Discovery CC on FNB was removed automatically and noticed changes with my credit card profile on TymeCoach, Transunion etc.
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Can you advise how this was done from your side?
 
May someone please tell me what I have to do to earn points?? I've tried searching the discovery website, but didn't find any information.... Currently my goal is 20 points and I have no idea how to earn points.
 
vancity33 said:
May someone please tell me what I have to do to earn points?? I've tried searching the discovery website, but didn't find any information.... Currently my goal is 20 points and I have no idea how to earn points.
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Did you deposit R1000 in the savings account , only then does the swipes start counting towards 20 goal points
 
twaatie said:
Did you deposit R1000 in the savings account , only then does the swipes start counting towards 20 goal points
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Yes. So if it is swipes that earn points, is there some criterion that states like one R50 swipe = one point or something?
 
vancity33 said:
Yes. So if it is swipes that earn points, is there some criterion that states like one R50 swipe = one point or something?
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Yes there's a entire break down on Swipe points on discovery somewhere ... Otherwise read one of the older post
 
vancity33 said:
Yes. So if it is swipes that earn points, is there some criterion that states like one R50 swipe = one point or something?
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Yes and the points take a day or two to reflect. The points reflect when the transaction is no longer pending.
 
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