I'm going to post this here because its one of the "benefits" of the smart plan for me.
I've just spent nearly a month fighting on my moms behalf with her medical aid ( Bonitas ). She is on a higher plan because she underwent knee replacement surgery this year , which was all thankfully covered and settled with no complications. But, my word, the surrounding items.
- To claim from the specialist for the initial consult, even though all the surgery and plans etc was done, was a pain, with referral letter required as well as only paying 50% ( ~R400 , what surgical consult charges so little? ) for the consultation.
- Then, she purchased a walking aid for both before and after surgery. Wow, what a huge headache. Was purchased cash at a Dischem with looking to claim from the medical aid post procedure as she needed it before, with recovery and just in general after. Suddenly it needs approval ( not mentioned in any documentation or feedback from the medical aid ) , then it was supposed to have been purchased through the dispensary , not normal even though all those aids are in the standard aisles etc. And then we find out, hey its coming our of your normal Day to Day anyway.
So while the surgery, pre / post op etc went off great ( this is all actually outsourced by the medical aid to a joint care program actually ), everything else was a utter pain. How they expect a 70+ year old person, who struggles to walk to sort this all out and jump through the bureaucratic hoops, is beyond me.
So, yes, why do I like the Smart, because I get the same if not better hospital benefits for money, cover for Chronic and some basic DayToDay while the rest is self funded, vs having to pay a monthly amount for savings, jumping through ridiculous hoops to use the money WHICH you put in anyway and you use MORE money via savings than cash payments.
I don't miss MSA. I do miss the days of KeyCare covering everything back in the early 2000's but our modern medical aids are not like that anymore.
Just sharing an experience and 2c, not medical or financial advice in any way shape or form.