Ordered on the 30th of January. Still no fibre. Only feedback I received was when I started sending Afrihost queries. Is it acceptable for a company to keep their customers guessing regarding installations?
I sent my first query on the 9th of February after zero feedback from Afrihost. Received feedback stating Frogfoot has received the order and a contractor would be in contact with me soon. This was the 7th of February that Frogfoot received the order. Come the 21st of February and still no contractor has contacted me. Again I ask for assistance from Afrihost. I get informed that I should of been contacted 1 week maximum from when my order was submitted on the 7th - 14th the latest. The person assisting me send Frogfoot another query with a reference number and told me to wait a few days before contacting Afrihost again for a response. I send another query on the 24th of February. What is the lovely response I get?
"I have checked with Frogfoot team and could see that an installation has been assigned to a contractor who will make contact with you to schedule an appointment.
I have now asked them to make this an immediate process. Hence, you will be contacted at the earliest to schedule an installation date."
Wow. See that is the problem. I keep on staying on this magical contact list but never get contacted. This is not good enough. How can you place an order on behalf of your client and NOT even follow up? Been patient enough. Waiting almost a month for this installation now. No, just waiting for a phone call actually. Website clearly states 2 - 3 weeks. Not 4+.Giving it a few more days then just telling Afrihost to shove it. Shall be directing all my friends and family away from this atrocity. This is horrible customer service. At least update your clients once a week and let them know any significant progress - or lack there of. I cannot even contact Frogfoot myself as they do not allow this. I must work through Afrihost. What a pain in the butt.
I sent my first query on the 9th of February after zero feedback from Afrihost. Received feedback stating Frogfoot has received the order and a contractor would be in contact with me soon. This was the 7th of February that Frogfoot received the order. Come the 21st of February and still no contractor has contacted me. Again I ask for assistance from Afrihost. I get informed that I should of been contacted 1 week maximum from when my order was submitted on the 7th - 14th the latest. The person assisting me send Frogfoot another query with a reference number and told me to wait a few days before contacting Afrihost again for a response. I send another query on the 24th of February. What is the lovely response I get?
"I have checked with Frogfoot team and could see that an installation has been assigned to a contractor who will make contact with you to schedule an appointment.
I have now asked them to make this an immediate process. Hence, you will be contacted at the earliest to schedule an installation date."
Wow. See that is the problem. I keep on staying on this magical contact list but never get contacted. This is not good enough. How can you place an order on behalf of your client and NOT even follow up? Been patient enough. Waiting almost a month for this installation now. No, just waiting for a phone call actually. Website clearly states 2 - 3 weeks. Not 4+.Giving it a few more days then just telling Afrihost to shove it. Shall be directing all my friends and family away from this atrocity. This is horrible customer service. At least update your clients once a week and let them know any significant progress - or lack there of. I cannot even contact Frogfoot myself as they do not allow this. I must work through Afrihost. What a pain in the butt.
