Does fibre installation take this long?

Is this just laying the cable ? I already have fibre but want to move from Openserve to Frogfoot however I can't sit without internet for weeks.
 
R3PLICA said:
Still sitting in the same situation. Been more than 2 weeks now and not even the line application has been processed yet by frogfoot, so not even a yes or no to if the line will be installed( Afrihost.. you mention in your email on sign up that it takes 1-2 days for you to get application feedback?) never mind the lead time of average 2-3 weeks installation. Im even wondering if frogfoots mentioned 4-6 weeks installation time frame that you never mentioned would even be hit. I have not received or missed any calls as of yet. Wondering if i should just bite the bullet and move to the other infrastructure provider with another isp. FRG789237-PLZ-B1
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What does Frogfoot say? Why is it taking this long
 
cavedog said:
What does Frogfoot say? Why is it taking this long
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"Hi there, our standard lead time for installation is 4-6 weeks. I would suggest you hang on to your ADSL until then. Afrihost placed an order with us on your behalf 11 April 2020. I see there were some ISP quote corrections that also occurred. Nevertheless, keep in touch with Afrihost regarding your installation although I would say you're looking latest 23 May for installation."
that's all I got from them. I understand there is a lockdown but call centers and the ICT industry should be operating. And would expect a a little delay. But just for the application to be processed."
That was Frogfoot response last time. I understand it's lockdown but as far as I'm aware the call centers and ICT sectors should be open. I could understand a couple days delay for the application. But if it's stated 1-2 days it surely shouldn't take longer than a week
 
L-Dog said:
Is this just laying the cable ? I already have fibre but want to move from Openserve to Frogfoot however I can't sit without internet for weeks.
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The infrastructure is is laid and live. It's for them to install fibre to the premises from the connection box
 
R3PLICA said:
The infrastructure is is laid and live. It's for them to install fibre to the premises from the connection box
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Hi there, the issue lies with having 2 order from 2 ISPs. Your account was in limbo as you had to choose which ISP you were terminating. I have emailed the relevant provisioning officer and will provide an update momentarily.
 
Frogfoot Fibre said:
Hi there, the issue lies with having 2 order from 2 ISPs. Your account was in limbo as you had to choose which ISP you were terminating. I have emailed the relevant provisioning officer and will provide an update momentarily.
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Wow ok, Well that was from last year, Mweb put in a order without consulting me first like the field agent said. I also told Mweb to cancel any orders they had done and returned the router that showed up out of the blue. They said they had cancelled the order with frogfoot. It should only be the Afrihost order that's waiting to be approved. Also was this communicated to afrihost? As this is now the first im hearing of it.
 
R3PLICA said:
Wow ok, Well that was from last year, Mweb put in a order without consulting me first like the field agent said. I also told Mweb to cancel any orders they had done and returned the router that showed up out of the blue. They said they had cancelled the order with frogfoot. It should only be the Afrihost order that's waiting to be approved. Also was this communicated to afrihost? As this is now the first im hearing of it.
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The previous ISP may have not cancelled fully with Frogfoot as we also see these updates.
The lockdown also delayed the contractors as they could not operate. Once we're on level 4, I am sure they will be able to continue and install aggressively.
Thanks so much for your patience.
 
I got this yesterday - have been waiting since November last year

Good dayThank you for getting in touch with us.
Unfortunately, your area is not yet ready to go live at this time. As soon as
we have more info on an ETA, we will update this on our coverage map on our
website. We do encourage you to continue keeping an eye out for updates:
https://bit.ly/2FTOPVJ
PS. All dates provided are ESTIMATED and subject to change at anytime as we are
unable to provided exact dates due to the type of work being done. Due to the
Covid-19 Pandemic our civil teams are unfortunately unable to work, so all
builds are currently on a stand still till lifted.
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powermzii said:
I got this yesterday - have been waiting since November last year
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I am really sorry to hear this :(
Has no ETA been given on how long you will have to wait?
We can inquire in another month's time however we hope you get alternative connections in the meantime.
 
AfriGuy said:
I am really sorry to hear this :(
Has no ETA been given on how long you will have to wait?
We can inquire in another month's time however we hope you get alternative connections in the meantime.
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The ETA given is end of May 2020 - i had contacted FF to find out if this date is still on track or not - so from that mail it seems its unlikely.

Am currently on Telkom LTE and that's working ok for now.
 
powermzii said:
The ETA given is end of May 2020 - i had contacted FF to find out if this date is still on track or not - so from that mail it seems its unlikely.

Am currently on Telkom LTE and that's working ok for now.
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Thanks for your patience and I hope you do get connected soon.
 
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