I will give it a go but if this how you deal with issues - by going on the attack - no thank you.
Can you solve this in a professional way?
We have tried very hard to contact to resolve, I’m sure you can understand that we want to resolve the issue.
Unfortunately the user who published the issue does not want to resolve it with us, which is rather frustrating.
Then the questions comes about of whether they are were a user on our network. It’s very fickle when people hide behind a keyboard, and make claims, with an alias username and you can’t even tell if it’s just someone joking around? Or maybe even someone who works at a competitive ISP?
So not attacking, but I have boundaries and I definitely know we don’t throttle, and I will most certainly defend that unsubstantiated remark.
I believe in partnerships when it comes to our clients and we need to have respect for each other, we value our clients and we know that we have the best network in SA.
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