Don't use Telkom

[slimeball]

Imho no need to create a "telkom is useless" thread in 2024. I think that was established a long long time ago.

 

[Kaapie]

I have been lucky over the years. Never had an issue with them. To date still the best value bundle deal for business. Internet and phones.

 

[PCWARITM]

Agreed, still using their LTE as fibre simple cant beat the speed etc at that price with 5 hours down time in years so no complaints my side

I heard there was a tower.

 

[supersunbird]

I cancelled the landline on 15 Aug, cutoff date was 30 Sept. the last billing period was 24 Sep - 23 Oct, phoned them why you charge the period I won't have service, they said it would be fixed when I received the "final invoice". after I received the "final invoice". it remained the same and plus interests. try to contact them, not a single channel you can contact them including whatsapp and store. put on to "call me back" in store, after 2 hours, a lady phoned me and heard my story and then hanged up and promised she would phone me back few mins later due to system error, then never call me back again.

the only way you can contact them to fix their remain problems ==>
1) to be a telkom customer again (telkom mobile / landline). ==> I won't do that, I am not stupid.
2) you have a friend is still using telkom. ==> extincted, I am the last survivor.

you have to ask yourself, today if you still want to start any telkom service, are you too stupid? for someone who designs a platform which you can't find the information you want, hiding behind and don't want to talk to you when you have a problem, and they make it nearly impossible to cancel the service from them.

so why you still want to start? are you really stupid? think twice.

Damn son! Those still exist?

Anyway, all the mobile providers websites seem to try to hide info. I have successfully cancelled Telkom mobile lines on their website portal, don't know about landlines though, but I am sure they are listed there.

 

[DreamKing]

Damn son! Those still exist?

Anyway, all the mobile providers websites seem to try to hide info. I have successfully cancelled Telkom mobile lines on their website portal, don't know about landlines though, but I am sure they are listed there.

don't' worry, problems will be solved. just wait for finalization.

 

[DreamKing]

Updated:

12/03/2025, finally received my refund,



terrible service.

 

[Matata]

Updated:

12/03/2025, finally received my refund,



terrible service.

Glad to hear you got your refund! It is a shame they took so long.

 

[Shadows_Angel]

Updated:

12/03/2025, finally received my refund,



terrible service.

would you recommend Openserve?

 

[DreamKing]

would you recommend Openserve?

didn't use before, but I don't think so.

any "telkom" related business, no thank you.

 

[quovadis]

would you recommend Openserve?

If you're looking to use them for fibre - definitely worth it - rock solid is how I'd describe it.

 

[Sideshow Bob]

Updated:

12/03/2025, finally received my refund,



terrible service.

Well done. I also managed to cancel my Telkom landline. Latest statement indicated R700 deposit to be refunded on 4 Jan 2025 but haven't received it yet. I am glad that DO is cancelled though. It wasn't difficult process at all. Just had to click Cancel service and then submit copies of ID & proof of residence I think.

 

[quovadis]

Cancelled a Telkom line including porting the phone number to VOIP this month. Sent one email with a completed form to cancel and received a final invoice a couple days later. Paid it and done. Confirmed telephonically which was a little bit of frustration but in the end a supervisor confirmed and gave me a reference number.