Don't use Telkom

DreamKing

DreamKing

Honorary Master
Joined
Jul 23, 2009
Messages
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Kingdom of Dream, King's Castle
I cancelled the landline on 15 Aug, cutoff date was 30 Sept. the last billing period was 24 Sep - 23 Oct, phoned them why you charge the period I won't have service, they said it would be fixed when I received the "final invoice". after I received the "final invoice". it remained the same and plus interests. try to contact them, not a single channel you can contact them including whatsapp and store. put on to "call me back" in store, after 2 hours, a lady phoned me and heard my story and then hanged up and promised she would phone me back few mins later due to system error, then never call me back again.

the only way you can contact them to fix their remain problems ==>
1) to be a telkom customer again (telkom mobile / landline). ==> I won't do that, I am not stupid.
2) you have a friend is still using telkom. ==> extincted, I am the last survivor. :p

you have to ask yourself, today if you still want to start any telkom service, are you too stupid? for someone who designs a platform which you can't find the information you want, hiding behind and don't want to talk to you when you have a problem, and they make it nearly impossible to cancel the service from them.

so why you still want to start? are you really stupid? think twice.
 
Same with an "MTN" phone contract.

Anyway, I remember my excellent time with Telkom's billing department. I had to work through their outsourced BPO company as well.

Lots of fun to be had.

Then, if you don't pay they slapped you with a R200 penalty.
 
Find the process, follow it and I’ve never had a problem. Rule of thumb is if you have to talk to someone it’s never going to get done no matter how often they reassure you.
 
quovadis said:
Find the process, follow it and I’ve never had a problem. Rule of thumb is if you have to talk to someone it’s never going to get done no matter how often they reassure you.
Click to expand...
Agreed, still using their LTE as fibre simple cant beat the speed etc at that price with 5 hours down time in years so no complaints my side
 
quovadis said:
Find the process, follow it and I’ve never had a problem. Rule of thumb is if you have to talk to someone it’s never going to get done no matter how often they reassure you.
Click to expand...

the question is, you can't find the "right" process.

in the beginning, I cancelled my line and gave them 45 day notice. (they require 30 days normally.) I manage to phone them now, they said they need 60 days to cancel the line and refuse to refund the extra period. so if that is the case, telkom still owe me for a week, but they said it is the normal process for no refund and no re-calculation for an invoice already issued.

I sent them a complaint already; I really want to know how can I escalate this unjust practice further?
 
DreamKing said:
the question is, you can't find the "right" process.

in the beginning, I cancelled my line and gave them 45 day notice. (they require 30 days normally.) I manage to phone them now, they said they need 60 days to cancel the line and refuse to refund the extra period. so if that is the case, telkom still owe me for a week, but they said it is the normal process for no refund and no re-calculation for an invoice already issued.

I sent them a complaint already; I really want to know how can I escalate this unjust practice further?
Click to expand...
The times I've done it over the years when moving or just changing services it's mostly been a form you download, complete and email or fax. I just included a cover letter with a formal sounding cancellation request and never had an issue.

Did you use this?

Telkom SA SOC Limited

Telkom is Africa's largest integrated communications company, providing integrated communications solutions to an entire range of customers
apps.telkom.co.za apps.telkom.co.za
 
The Darkness said:
Agreed. I would never, ever, touch TELKOM ever again. If they were the last provider left on the planet I'd switch to smoke signals or telepathy.
Click to expand...
I used to be very vocal about them many years ago. Never had an issue though with my home Fibre or Telkom mobile. It’s been rock solid for years.
 
quovadis said:
The times I've done it over the years when moving or just changing services it's mostly been a form you download, complete and email or fax. I just included a cover letter with a formal sounding cancellation request and never had an issue.

Did you use this?

Telkom SA SOC Limited

Telkom is Africa's largest integrated communications company, providing integrated communications solutions to an entire range of customers
apps.telkom.co.za apps.telkom.co.za
Click to expand...
???

I cancelled the service already.

good luck to you if you found they are helpful, or you love to be charged 60 days (or even more) period for cancellation.
that is fine, I already have no any relationship with this evil company even finally I must pay something that I shouldn't pay.
 
DreamKing said:
???

I cancelled the service already.

good luck to you if you found they are helpful, or you love to be charged 60 days (or even more) period for cancellation.
that is fine, I already have no any relationship with this evil company even finally I must pay something that I shouldn't pay.
Click to expand...
I've done it about 7 maybe 8 times in the last 12 years. Never really had an issue.
 
quovadis said:
The process worked for me. Sorry it didn't for you. Hence why I asked if you used that or the form. But whatever.
Click to expand...

they refund you the period you didn't use? or they charge exactly the period you used? yes?

I also have no problem to cancel, only the problem is they overcharged me for the period I never used.
 
DreamKing said:
I cancelled the landline on 15 Aug, cutoff date was 30 Sept. the last billing period was 24 Sep - 23 Oct, phoned them why you charge the period I won't have service, they said it would be fixed when I received the "final invoice". after I received the "final invoice". it remained the same and plus interests. try to contact them, not a single channel you can contact them including whatsapp and store. put on to "call me back" in store, after 2 hours, a lady phoned me and heard my story and then hanged up and promised she would phone me back few mins later due to system error, then never call me back again.

the only way you can contact them to fix their remain problems ==>
1) to be a telkom customer again (telkom mobile / landline). ==> I won't do that, I am not stupid.
2) you have a friend is still using telkom. ==> extincted, I am the last survivor. :p

you have to ask yourself, today if you still want to start any telkom service, are you too stupid? for someone who designs a platform which you can't find the information you want, hiding behind and don't want to talk to you when you have a problem, and they make it nearly impossible to cancel the service from them.

so why you still want to start? are you really stupid? think twice.
Click to expand...
I hope you said to them Goodbye Forever in the email.


cc @BBSA to observe this post.
 
DreamKing said:
they refund you the period you didn't use? or they charge exactly the period you used? yes?

I also have no problem to cancel, only the problem is they overcharged me for the period I never used.
Click to expand...
have you considered taking the to small claims court to challenge their charges? I have not heard of anyone who has done that but it could be something to consider if you want that money back.
 
I'm probably the only one who had no trouble cancelling by voice and ADSL line. :ROFL: :ROFL:
 
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