Dot Computers (wtf) - part 2

[TheYak]

I'll definately think twice (or a lot more actually) before bying from any online shop that hasn't been around for AGES. I'm sick of all these fly-by-night "companies" (read "one-man-shows-accounts-department-my-arse") that swindle people like this.

The latest scoop in the 6600GT saga: I now have to take the card all the way to Midrand, so Legend can replace it. Um, yeh, WHEN?! Also, I get this email at 15:07 yesterday afternoon, after insisting that I get a new card before the weekend! Unbelievable!

I also still have no proof of payment for the refund I was supposed to get.

It just gets better and better...

And I haven't been able to play World of Warcraft for a week now. And that makes me grumpy... VERY grumpy...

 

[pupa]

I'll definately think twice (or a lot more actually) before bying from any online shop that hasn't been around for AGES. I'm sick of all these fly-by-night "companies" (read "one-man-shows-accounts-department-my-arse") that swindle people like this.

The latest scoop in the 6600GT saga: I now have to take the card all the way to Midrand, so Legend can replace it. Um, yeh, WHEN?! Also, I get this email at 15:07 yesterday afternoon, after insisting that I get a new card before the weekend! Unbelievable!

I also still have no proof of payment for the refund I was supposed to get.

It just gets better and better...

And I haven't been able to play World of Warcraft for a week now. And that makes me grumpy... VERY grumpy...

Have you registered that card with legend online? If not do so!. If you have to take the card to Corex 011 238 2315 , and need assistance PM me to let me know! You just have to have the proof of purchase dates with You. You could call Corex and give the card serial no. they would be able to tell if this card was supplied by them and what the warranty arrangements is!

 

[jabulani]

I'll definately think twice (or a lot more actually) before bying from any online shop that hasn't been around for AGES. I'm sick of all these fly-by-night "companies" (read "one-man-shows-accounts-department-my-arse") that swindle people like this.

I don't know. There seem to be some decent guys around here who supply components. I understand where you are coming from, but feel that the good guys are undeservedly going to suffer. For myself, Personally, I am going to avoid the loud pushy ones!

 

[TheYak]

Wow... I just read the original thread of this one... eish.

Anywhat, the point is that I shouldn't be driving around to get this sorted out - Brian should. I've had this card for less than three months and it's already seen it's arse... that's just no good whatsoever.

I'm not carting this card anywhere... he can send a courier to bring me a new card, as he told me he would do.

And I'm STILL waiting for Brian to let me know what's happening... he's online on this forum right now... and yet I have no emails in my inbox...

*shakes head*

 

[TheYak]

Jabulani, you're right. There are a lot of reputable guys that are getting nailed because of Brian.

It's sad...

 

[antowan]

Perhaps there should be some standards authority that can check the facilities of new startups and give them an approval rating to give some kind of FAITH in a new startup's capabilities in delivering. Just and idea.

 

[TheYak]

Have you registered that card with legend online? If not do so!. If you have to take the card to Corex 011 238 2315 , and need assistance PM me to let me know! You just have to have the proof of purchase dates with You. You could call Corex and give the card serial no. they would be able to tell if this card was supplied by them and what the warranty arrangements is!

Hi pupa.

How would I go about registering the card? I reckon it's a bit too late now, 'cos it's conked... it's dead.

As I mentioned, I will not be taking the card anywhere. Brian wanted my address to send the courier to drop off the new card, and he will do exactly that. It is not my responsibility to get it replaced - it's his.

I'm giving him until Monday to sort this out. If it's not done, I'm opening a case of fraud and theft against him.

Simple as that.

 

[MrE]

I think it's great that you guys are following this up and doing something about it, ..good on ya!

 

[TheYak]

Perhaps there should be some standards authority that can check the facilities of new startups and give them an approval rating to give some kind of FAITH in a new startup's capabilities in delivering. Just and idea.

That's a very good idea Antowan. The problem is HOW do you measure one of these companies?

In my opinion the only way to do that, is to see whether they give consistantly good service, and for that to happen, people have to do business with them.

The sad fact is that the only way that you're going to find out if they're not the real article, is if they swindle someone... and then it's too late, isn't it?

I reckon what was done here on MyADSL is the way to handle it. If you get done in by some online company - post your experience here and put as many people as possible off doing business with that company.

Brian is upset that he has lost revenue because of the posts made here on MyADSL. I guess he should have thought about that before he started lying to his customers and delivering the poor service that he has.

Freedom of speech is a reality - get used to it! If you are going to do people in and steal their money, get ready to face what's coming to you...

It's called "life"

 

[DigitalSoldier]

If I remember correctly there was a site oneshop I think there people can find all the online shops and then rate their experience with the shop. And there is also pcbguide

 

[adamr]

sad

Person i am dissapointed...
you should have just been honest from the start about your business ...
who cares if it is small .. people prefer honesty instead of you trying to act like you some big international company ...

really dissapointed in you dude!

honesty and integrity... cant beat it ... people admire that in business and wont mind doing business with you time and time again ... you end up building friends not customers

if it was me id give incubate the case for free and jus a sorry note on it.. sure he'd be hapy with that .. and u can save some face (cause if you were a really huge international company would you really go through all this trouble for a measly R1000 was it)

kinda sad this story ...

 

[diabolus]

if it was me id give incubate the case for free and jus a sorry note on it.. sure he'd be hapy with that .. and u can save some face (cause if you were a really huge international company would you really go through all this trouble for a measly R1000 was it)

Heh, by the sounds of it DOT can't even GET the case to actually give it away for free . That's probably the problem to begin with .

But yea the overall trend of this fiasco, very bad for DOT. Last i checked the Retail PC Sales industry in SA is cut throat. Considering that all of the retail shops get their stuff from the same suppliers at the same prices , not even that 10% margin is good enough. Customer service and support this is what this sort of business is all about.

Back in stellies every 2nd student thought it cool to get a Rectron/Sahara account and supply to the students...every few months these students drop out or dissapear. Sure you get supplier prices, but you're stranded when that 3 year warrantee laptop breaks...you have to deal with it yourself. Sometimes that's why i'll pay that 10-15% extra just knowing i can get this stuff sorted out down the line.

 

[TheYak]

You're right diabolus - it does make it worth that extra bit of cash to make sure that you're dealing with someone that's not going to drop you in the *beep*

Me... I'm still waiting for my card... or even an email to tell me what's happening.

Brian was online here this morning when I was posting... nothing... not a word...

Very dissapointing...

 

[Jeeva]

I'll definately think twice (or a lot more actually) before bying from any online shop that hasn't been around for AGES. I'm sick of all these fly-by-night "companies" (read "one-man-shows-accounts-department-my-arse") that swindle people like this.

I beg to differ, I run a one man operation and I can say without a doubt I provide way better service than your avg chain store pc shop/pc shop.

 

[diabolus]

I beg to differ, I run a one man operation and I can say without a doubt I provide way better service than your avg chain store pc shop/pc shop.

Talk is cheap [i bet DOTbomber over there also said that a zillion times on these forums]. How many customers do you service per month, and what do you provide that an "avg" PC store doesn't in terms of service ? I also have a buddy running a one man show, he provides awesome service, he delivered goods to my house PERSONALLY, heck he would deliver it FIRST and only then make me pay [after i actually installed it] ...but he only had like 20 orders a month.... As soon as it jumps to 1000 orders he's screwed...if only 50 of those come back with problems he's screwed even more.

Sure, i think most PC Shops have no clue what they're selling most of the time, and if you don't know exactly what you want you probably won't get it by asking the guy running the shop. That part of the service people tend to swing around like candy as "oh we know what a Gaming Rig must look like, we provide better service!" . To me, that doesn't count as much as the in-transit-sales and after-sales service...when the sh*t hits the fan.

 

[TheYak]

I beg to differ, I run a one man operation and I can say without a doubt I provide way better service than your avg chain store pc shop/pc shop.

That's fair enough Jeeva, and I'm not generalising, but my experience so far, both in hardware and in, for instance, internet connectivity with the likes of MegaWAN for example, has just proved to me that bigger is better most of the times.

I know that when I walk into a computer shop in Cresta that these guys will give me decent service (both in selling me something and after sales service), because they have invested way too much time and money into their business to just up and leave.

DOT Computers' service was terrible right from the beginning. I had endless problems with the delivery and now, two months down the line, the card is dead and I'm sitting without after sales service. I'm sorry, but in my books that counts as TOTAL professional misconduct.

Again, I'm not saying that that is the case with all small business, but you guys are unfortunate in that Brian has kinda screwed up my, and I'm sure quite a few other peoples', opinion of one-man IT shops.

Brian (I know you're reading this...), you are upset that people here on MyADSL are ruining your name and causing you to lose money when in fact it is YOU YOURSELF that has brought this on.

You need to realise that once you burn your customers and treat them the way that you have been treating people that are complaining about your service, it'll be VERY hard to regain their trust again - if at all possible

Write this down as a note in your "How NOT to run a business" book.

 

[jabulani]

That may be so, but the point is that your opinion of your own service is worth diddly-squat, instead it is the opinions of your customers that matter to potential customers, blowing your own trumpet will not get you very far with consumers .

Yup. He has turned me off already by doing so. Echoes of pppPerson!

 

[mooK]

TheYak, I remember Person told you that he'd give you that card for free as it was your bday and you had to go thru so much crap to get it. Did he not refund you for it? And if so, wtf didn't you tell us about it? There was a huge thread about you getting that card.

 

[w1z4rd]

Wake up people. You got scammed, and unless ure a Nigerian, its not the way to to business. Forget about comments like "you are throwing your name away", he _has_ thrown his name away.

He has commited fraud and theft and right now his banking on you guys not doing anything about it. Kinda like the slimothy indaba (PS we are currently pressing charges against slimothy, and anyone wanting more information can PM me).

I can promise you now, this oke is not in Boston US, and is 100% here and at home. Simply walk down to your local police station and lay a charge of theft or fraud against him. Its the only way you stand the possibility of getting any money back. Until those charges are laid, your cries of lament are about as useful as a goose farting in a hurricane.

 

[BTTB]

I can promise you now, this oke is not in Boston US, and is 100% here and at home.

I went back to check the IP from the other locked thread for Person and the IP starts with 24.91. ... ...