Tried playing a Ranked Game on Saturday night via SA Server for the first time, took 45 minutes to find a game lol, won't be doing that again.
Haven't played on the EU West server yet, will give it a go after reading all the positive comments.
I play Dota because I like the game, not because I'm extremely good at it, unfortunately this doesn't seem to be the case for a lot of players as verbal abuse is a common occurrence.
Most of the time I will play support heroes, warding being my main concern and giving all creeps to whomever is laning with me, but irks me when people start tuning you that you have no items 20 minutes into the game.
Im in in around 4 min on average. Dont know why yours took so long.