Double debit by Telkom

[pjp]

Am I the only Telkom consumer who has suffered a double debit this week? Somehow, I doubt it!
I had an online chat with a consultant who - predictably - could not resolve my concern.
Then I call them and a voice message tells me they had a "technical" error where double debits ran!
HOW CAN THAT BE? Surely it is not a "button pushing" error that has resulted in this debit being taken twice?
It must be a fairly involved computer input debit instruction?
Next, what if say 2 mil customers are double billed. And it takes 3 days to return that debit. Who stands to get substantial interest on a large bank balance! Something smells rotten here!

 

[blaaislaai]

I just got an sms that a refund will take place. Did not even notice the double debit until I got the sms and went to look on my statement.

 

[pjp]

Lucky you! Nothing so far for me.
How long did Telkom sit with your money before reversing it?
That's what concerns me.

And another scam is running. Around R 89 pm deducted from Standard Bank and Nedbank clients.
People in Durban saying I bought insurance from telesale!
I'm a broker who sells life cover!
Bank returned one amount and I am fighting for the other return.
Why does this have to be my problem? I trust my bank so give them my money (and pay them for that custodianship).
Why don't they take more care with it? How can debits, that I never signed for or authorised, run on my account?
Best u look at the last few months in your account!