Double deduction for this month

[Zodiak]

Gcebile, why don't you please PM me also because I also got a statement which is about to triple bill me for the VAS when I am on contract and shouldn't be paying for the throttling yet?!!?!?!

 

[JeanetteR]

A final update on this:

Firstly apologies for this stuff-up, should not have happened. Relevant person has been shot.

Secondly, although academic, this is not actually a billing issue. As you know we've been through a torrid time to get the billing systems stable and, must say, we've made great strides in this regards. The last few months got progressively better and availability and accuracy is now at levels we've never had before.

So what happened here?

iBurst subscribers can define their own date on which their debit order runs. This means we do a submission every day to the banks for the relevant debit order date. On Friday the debit order for the 16th somehow got the debit order for the 1st added to it and the banks ran both sets. So subscribers whose debit order already ran on the 1st got hit a second time.

We ran a credit against the 1st's list and those credits will be processed by your bank tonight.

With all due respect Mr van Zyl, if this is the case that debit orders are submitted on a daily basis, why is it that my debit order which is scheduled to go off on the 1st, still has not gone off? I have queried the dates for debit orders before, and I got 3 different responses. Your's is the 4th. So what is the correct info i.t.o. Iburst's dates for debit orders? I cannot believe that a company could have a debit order system which allows for daily submission - is this not the reason for all the Accounts screw ups? I am so fed-up of getting a surprise every month - anything from being double billed or no deduction at all.

Please - NO MORE EXCUSES. If you say that there was progress in the accuracy of the billing process, why are there still so many complaints ! Please hire competent people or give them proper training. People who can do this job properly. You are losing customers every day.