DSL Not Connecting to ISP

[elriconess]

Good evening

I've been without internet access on my DSL since Sunday morning and Telkom says there is nothing wrong. But my DSL line cannot authenticate to any ISP account I put in besides the Telkom Guest account. The guest account works fine.

What can cause this behavior? What is the root cause for performing below standards?

:twisted:

 

[Diesal]

Good evening

I've been without internet access on my DSL since Sunday morning and Telkom says there is nothing wrong. But my DSL line cannot authenticate to any ISP account I put in besides the Telkom Guest account. The guest account works fine.

What can cause this behavior? What is the root cause for performing below standards?

:twisted:

Strange - seeing your location it leads me to think this is the root cause

Outage No: 18917 - ADSL outage affecting lichtenburg (018632) detected on 14-Dec at 10:03 - Closed
ADSL services in the lichtenburg (018632) area may be inaccessible due to an outage. Logged on : 14-Dec 10:03
Start Date: 2014-12-14 10:03:25
End Date: 
Status: Closed

However, it appears to have been sorted out

 

[TEXTILE GUY]

Try resetting to factory default the router, and enter your credentials again

I had a similar experience a few weeks back with a DGN2200 and this sorted it out for me.

 

[envo]

If 1 account doesn't work but another does, then contact your ISP. There's nothing wrong with your line in this case.