Dstv App Downloads not playing or error message after open App again

[tallmarketing]

DSTV APP : PROBLEM

A)

PROBLEM:

When I Download 5 programme episodes on catch up

After 2 hours or the next day

the downloaded programmes CAN’t PLAY.

ERROR MESSAGE:
“We are sorry
Looks like something went wrong”

Account Holder
Windhoek
Namibia

I am in Cape Town
iPhone 8. (10,4)

I ALLREADY DONE THE
FOLLOWING:
1)

Deleted the Dstv app.

Download app again.

Install the Dstv app.

2)

Checked allready for updates for latest iphone version.

Newest version was allready

installed.

3)

My brother (account holder) delete my DEVICE iphone8 on his account

AND

Re register my iphone8 again on his account.

(Show as iphone 10,4)

——————

B)

WHAT HAPPENING EACH TIME

If I keep the Dstv App OPEN
after the programmes were downloaded

Then the Programmes PLAY sometimes correctly.

As soon as I CLOSE the App,
then when I re open the App ,

then I receive a error message and cant play the programmes.

ERROR MESSAGE:
“We are sorry
Looks like something went wrong”


PLEASE ADVICE how to rectify problem.

Thank You

———————————


C)

QUESTIONS FROM MY SIDE:

a)

Are there any restriction on
the Account for Streaming device for example

Only first 2 programmes can be
watched?

Or
2)

Are there a setting on the Account at the DSTV call centre side on this account on your system, thats incorrect?

3)

Can the geolocation be the problem?

Or VPN configuration?

Its very frustrating and took hours of my time for about 2 to 3 months now.


Please help
Anyone here with same problem?

PLEASE ADVICE
THANK YOU