DSTV cut off

[Brakanjan]

This is now becoming an irritation, again this morning when I woke up, my DSTV has been disconnected, error: account suspended. This is not the first time. Obviously the account is up to date.

Their pathetic call centre keeps you holding for 30 minutes, then transfers you to another department and you hold for another 20 minutes, eventually when someone helped me, they refused to say or acknowledge if the account has been suspended, and just says "sorry for the inconvenience, check if your tv is working now".
This is super pathetic service, keep in mind this was 07h05 this morning, almost at a 8 o clock was I only helped, why does one need to hold 50 minutes at that time in the morning to get help? I mean its already past 7am. And is that excuse the best they can do. Its always the systems fault!! Well if your system has been doing this for years, when are you going to fix the problem with the millions of rands that you make with your monopoly?! And again the subscription amounts will probably be increasing next year. I have already moved down from the premium subscription to the compact, and at this stage I am considering cancelling the service completely, if I watch movies and series' on my own storage, atleast they wont be re runs the whole time. Even going out and bying new movies on DVD is a better alternative to your ridiculous expensive service.

Who of you guys have been disconnected aswell for no apparent reason?

 

[grok]

Serves you right for watching tv this time of day, you should have been at work like the rest of us .. *ducks*

 

[badtrev]

I stand to be corrected but doesn't the call center only operate between 8:00am and 11:00pm?

 

[BLIXEMPIE]

Ek se

 

[Dimpie (JIGSAW)]

Well, you've come to the right place, cause the only thing we do on these forums is moan & for your first post, you did it perfect. :wtf:

 

[Brakanjan]

thanks, I've been reading these forums for a year now and decided to join, glad to join the family

 

[Lounger]

This is now becoming an irritation, again this morning when I woke up, my DSTV has been disconnected, error: account suspended. This is not the first time. Obviously the account is up to date.

Their pathetic call centre keeps you holding for 30 minutes, then transfers you to another department and you hold for another 20 minutes, eventually when someone helped me, they refused to say or acknowledge if the account has been suspended, and just says "sorry for the inconvenience, check if your tv is working now".
This is super pathetic service, keep in mind this was 07h05 this morning, almost at a 8 o clock was I only helped, why does one need to hold 50 minutes at that time in the morning to get help? I mean its already past 7am. And is that excuse the best they can do. Its always the systems fault!! Well if your system has been doing this for years, when are you going to fix the problem with the millions of rands that you make with your monopoly?! And again the subscription amounts will probably be increasing next year. I have already moved down from the premium subscription to the compact, and at this stage I am considering cancelling the service completely, if I watch movies and series' on my own storage, atleast they wont be re runs the whole time. Even going out and bying new movies on DVD is a better alternative to your ridiculous expensive service.

Who of you guys have been disconnected aswell for no apparent reason?

This happened to us as well. We had a credit showing over R900 and still got cut off, with a nice fee to reconnect of course.
Another example of a company with no clue.

 

[Ronjay]

This happened to us as well. We had a credit showing over R900 and still got cut off, with a nice fee to reconnect of course.
Another example of a company with no clue.

There's so many of these F'up companies in SA. Multichoice is just doing what the consumers allow them to do.

 

[LazyLion]

Why are you still using them???

I can understand you forgiving them once... but when they do it again and again... I have to ask, why are you still using them?

 

[Bluray]

Serves you right for watching tv this time of day, you should have been at work like the rest of us .. *ducks*

lol...his name says it all, just a good laugh for me on a Friday morning

 

[ColinR]

I have to ask, why are you still using them?

Sport Monopoly

 

[LazyLion]

Sport Monopoly

Then quit complaining. If sport is your drug and you can't live without it... then you gotta take the bad with the good.

Otherwise have some backbone and vote with your money.

There are a lot of things I would also love to watch on TV... but I quit DSTV cos they suck so bad.... and I don't want to reward suckiness with my cash.

 

[ColinR]

Then quit complaining

It's human nature, and directed to the right channels; complaining can actually be productive. I'm just happy I've never been interested in sport.

 

[davemc]

The reason that you get lousy customer service is because you keep paying the company that gives you that lousy service.
Sorry for the inconvenience, and thanks for sending some of your hard-earned cash to our favorite telecoms company while we keep you on hold, send us more money next month.

 

[ColinR]

The reason that you get lousy customer service is because you keep paying the company that gives you that lousy service.

I agree, however when a monopoly exists, the argument is watered down. Monopolies are just like in the game: as soon as someone gets The dark blue spot - it's Game Over!

 

[Brakanjan]

Serves you right for watching tv this time of day, you should have been at work like the rest of us .. *ducks*

I was at work, luckily I live 5k's from work

lol...his name says it all, just a good laugh for me on a Friday morning

Glad my name could provide you with some entertainment on this Friday morning

 

[Ronjay]

The reason that you get lousy customer service is because you keep paying the company that gives you that lousy service.
Sorry for the inconvenience, and thanks for sending some of your hard-earned cash to our favorite telecoms company while we keep you on hold, send us more money next month.

I agree. Unfortunately, Multisuck are like Telkom, no competition so they do as they like. Still I quite paying them my cash because they suck piles.

 

[chris2.0]

And here I am complaining about MonopolyChoice NOT cutting off my DSTV!

I left SA for a year's contract earlier the year, and I gave my DSTV decoder to a buddy of mine... But he didn't do transfer, so it was still on my/wife's name... And I thought my wife would cancel it & she thought I would...

Now it gets interesting... Because this is a DSTV Compact, Vodacom is involved. I had closed my bank account, so Voda could not debit the account.... But they now speculate that I owe them not one month's rental, but 4! And of course a R85 debit order returned fee...

So here's the thing...

- Wasn't Multi/Voda supposed to disconnect the DSTV after the 1st debit order was returned?
- Don't they disconnect you the day after your payment fails?
- And if it was disconnected, why did they charge me subscription for 3 more months if this wasn't a contract?
- What does the CPA say about stuff like this? (But I got the DSTV before Apr of 2011, so before CPA...)

From http://mybroadband.co.za/vb/showthread.php/181555-Aint-DSTV-a-Subsrciption-service/page2?highlight=dstv+disconnected

O my word come on as long as you can pronounce what's the hassle?
Term and Condition: Fees: 17. "From the date we authorise u 2 recieve... U must make these payments in full on or before the date(s) specified by us from time to time(due date)". They state that if fees are not paid they will cut the service, which they havnt.