DSTV no Audio

[Viva]

Hi!

I first want so say thank you to all the contributors here. I've never had to post here before - always been able to find a thread that solves my problem. So here's my first post:

About three days ago, my DSTV audio just stop working. It is as if I am not receiving an audio signal. Changing channels or resetting the decoder doesn't help and it's been like this for a few days now. The problem is not with the TV as the normal channels have audio. I also (in a attempt to narrow down the problem) recorded a few seconds of DSTV with my VCR and when played back, the is also no audio.

So I guess my question is this: Is it possible for the DSTV decoder to have a problem like this? Is it a known issue? Or am I missing something?

Thank you in advance!

Viva

 

[chutzpah44]

http://mybroadband.co.za/vb/showthread.php?t=189688&highlight=dstv+audio

 

[Viva]

Hi chutzpah44

I read that thread, but it doesn't offer a solution, or at least one that works for me. My audio doesn't come and go - it went and now stays away

Thank you for your quick reply though!

 

[iceman23]

Are both ends of your cables plugged in properly? (The television and the decoder) I had an issue this weekend where one of my cables split so my audio was only coming through one channel. Replaced them and they work again.

 

[yebocan]

had the same issue a while back...tried everything....unplugging and all that....gave MultiChoice a call....they assisted me in resetting my decoder....the pulling out of power does not do the reset thang....anyways thats sorted out the issue.

 

[Viva]

@ iceman23 : I checked the cables and they all seem fine.

@ yebocan : I reset my decoder by pressing the on/off and the TV/♪ buttons at the same time. Is this what they told you to do or was it a 'deeper' reset?

 

[wetkit]

Well, if none of the above worked, just take the decoder to the Multichoice office at N1 city, not sure if there is others, and they will check it for you for free

 

[Viva]

Awesome, I think I'll try that. Thank you!

 

[Gambit]

@ yebocan : I reset my decoder by pressing the on/off and the TV/♪ buttons at the same time. Is this what they told you to do or was it a 'deeper' reset?

Once I had a problem similar to this and the front panel reset didn't fix the issue. Only switching the power off at the electrical socket and waiting a couple of seconds and switching back on fixed it.

Also seeing as you didn't mention it, did you try push the v+ button on your remote a whole bunch of times

 

[Viva]

Gambit, tried that as well. I'm on my way to Multichoice now, hopefully they can gelp me.

 

[ajax]

If you have an amp that has a digital audio coaxial input, then you can try that as well (assuming you have one of the newer decoders with this output). The volume on that one is fixed.

 

[Viva]

Right

I just came back from Multichoice. They reset the decoder by pressing and holding the on/off and the TV/♪ buttons for about 8 seconds, and then pressing the TV/♪ button and the P- button simultaneously. That fixed it.

Thank you for all your input!

 

[pmbabela]

Hello
I had a similar problem. This is how i resolved it.

Press the Blue DSTV button -> Settings -> User Preferences -> Video and Audio -> Audio out should equal to Fixed instead of variable.

All the best.

 

[Bighit]

Hello
I had a similar problem. This is how i resolved it.

Press the Blue DSTV button -> Settings -> User Preferences -> Video and Audio -> Audio out should equal to Fixed instead of variable.

All the best.

11 years! This must be a record!

 

[Zyk1]

Got same audio issue with new smart TV. Only Dstv audio.does not work. Will try these 2 fixes when I get home

 

[Zyk1]

Tried the last 2 fixes. Still not working

 

[longboy]

Chuck out your decoders and get netflix/hulu/etc. You're getting shafted by paying for **** content.

 

[Shadewind]

Hi!

I first want so say thank you to all the contributors here. I've never had to post here before - always been able to find a thread that solves my problem. So here's my first post:

About three days ago, my DSTV audio just stop working. It is as if I am not receiving an audio signal. Changing channels or resetting the decoder doesn't help and it's been like this for a few days now. The problem is not with the TV as the normal channels have audio. I also (in a attempt to narrow down the problem) recorded a few seconds of DSTV with my VCR and when played back, the is also no audio.

So I guess my question is this: Is it possible for the DSTV decoder to have a problem like this? Is it a known issue? Or am I missing something?

Thank you in advance!

Viva

 

[Zeetv]

Im having this same issue, everything else works on my tv, Netflix, YouTube everything but the moment I go to dstv it's silent please please help!

 

[TraceyS69]

Remove the HDMI cable and then re insert it.