DStv takes it to the client.

[Roamer]

Read this ... specifically MC Rory's thread half way down the 1st page!

http://forum.dstv.com/showthread.php?t=6182

Great way to talk to your customers heh :erm: especially with competition around the corner.

 

[Nerfherder]

I don't see anything wrong with that.

There is no point whatsoever in entertaining discussions about competitors on their own forum.

 

[xrapidx]

LOL - Monochoice for you - maybe they're not scared of competition.

 

[oober]

LOL - Monochoice for you - maybe they're not scared of competition.

Just don't mention them on their forums...

 

[Milano]

Ha, yeah, MC Rory gives away that he is thinking the customer is a "lame, smartass" ********.

That is such an amateur mistake at corporate level.

Naturally, in business we all think that certain customers are schmucks or sometimes act like schmucks. It is only human.

BUT you never show it in a public forum. Forums and email are the easiest things to handle. Your reply is not immediate. You have plenty of time to think about your response. No attack is ever personal it is against the company, so there is no reason to get emotional and hot under the collar.

When answering those posts of course you call the guy a ****head under your breath and then you reply with a robotic, cordial, polite response. It is that easy.

The SuperSport guy lost his cool the other day as well (Clinton).

They really need customer training otherwise they are heading for problems.

 

[rorz0r]

You get smartasses on all forums. No need to crucify the guy just because he called him out...

 

[oober]

Ohh btw. Who would want to post on the DSTV forum anyway? That guy has like 1600+ posts! Damn... MyBB is so much better anyway.

 

[xrapidx]

You get smartasses on all forums.\.

Tons on this forum.

 

[Milano]

You get smartasses on all forums. No need to crucify the guy just because he called him out...

Ohh btw. Who would want to post on the DSTV forum anyway? That guy has like 1600+ posts! Damn... MyBB is so much better anyway.

Dstv.com is a corporate forum. The moderators are paid staff who work for Multichoice. The forum represents the company. People post there because they are customers. It is nothing like myBB.

 

[wizdumb]

Dstv.com is a corporate forum. The moderators are paid staff who work for Multichoice. The forum represents the company. People post there because they are customers. It is nothing like myBB.

+1

their call centre, and agents also refer customers to the forums - so yes, its not like mybb

 

[Smurfatefrog]

That was my post that he reacted on, yes I was trying to be a smartass cos they have always said they welcomed competitors but now refuse to allow discussions on it (but still allow discussion on other types of competitors). I expected a response like that from Rory and certainly don't hold anything against him or take offense to it

 

[Captain Beer]

As soon as you type ODM in your post it gets moderated.
This only happened recently after ODM announced its lineup of channels etc.
I think poor DStv is feeling very threatened.

 

[Quantum Theory]

As soon as you type ODM in your post it gets moderated.
This only happened recently after ODM announced its lineup of channels etc.
I think poor DStv is feeling very threatened.

I don't think that is what it's about at all. It will be business as usual at MC.

ODM is not a real competitor at this stage. They have admitted that before...

 

[Captain Beer]

It's not a threat to DStv Premium, but if they launch those channels in May, I would call it a serious threat to DStv Compact.

 

[Quantum Theory]

It's not a threat to DStv Premium, but if they launch those channels in May, I would call it a serious threat to DStv Compact.

Not without some football... but yes, MC will probably loose a couple of clients. I wouldn't call it a serious thread though. I might be wrong...

 

[Captain Beer]

I don't think that is what it's about at all. It will be business as usual at MC.

ODM is not a real competitor at this stage. They have admitted that before...

Not without some football... but yes, MC will probably loose a couple of clients. I wouldn't call it a serious thread though. I might be wrong...

Ja the football thing is a problem for some. But for me I don't really watch football anyway. If you had to choose between the full Top TV package and DStv compact, which would it be? I would take the three Discovery Channels and Kerrang over SS3 & 4 anyday.

 

[Quantum Theory]

Ja the football thing is a problem for some. But for me I don't really watch football anyway. If you had to choose between the full Top TV package and DStv compact, which would it be? I would take the three Discovery Channels and Kerrang over SS3 & 4 anyday.

Don't get me wrong, I'm with you on that. I would also take Kerrang, Showtime, Q, Discovery etc over Compact... but most DStv compact subscribers right now, have it for the football.

 

[Captain Beer]

but most DStv compact subscribers right now, have it for the football.

Replace that most with many and i'll agree with you. I have many friends with DStv compact who don't care about the football, but at R529pm, premium isn't an option.

BTW, are there any ODM test feeds I can tune into? I know the dish has to point at 4.8E but what about the elevation?

 

[Quantum Theory]

Replace that most with many and i'll agree with you. I have many friends with DStv compact who don't care about the football, but at R529pm, premium isn't an option.

BTW, are there any ODM test feeds I can tune into? I know the dish has to point at 4.8E but what about the elevation?

We've been testing their decoders. I think everything is now encrypted. You need their DVB-S2 decoder and NDS smartcard with a 75cm dish in CPT.

 

[avr-rulez]

@ Quantum Theory

Do you know if they gonna sell the smartcards seperately? My DM8000 is itching for it.

What freqs are the beams on?

Thanks