Easy Equities good or bad?

Ecco said:
I see all the usual charges for my last trades and some new dividends which were processed, stuff like:

Broker Commission; Settlement and administration; Investor protection levy (IPL) and administration; Securities transfer tax and administration; Value Added Tax on costs (VAT); Reserve funds for Buying Instruction; Dividend Withholding Tax etc.

Nothing which should bring the balance down because my settings are so that the amount invested is inclusive of transaction fees, and dividends are re-invested
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That is strange then, my transaction history has always been pretty accurate. Now I'm invested in this mystery and I need to know what happened
 
The got back to me on the ticket i raised, they said they will send me a transaction history statement. That doesnt help at all. I can pull that myself.

Also to add, in order for them to provide the statement, i need to give them: my id, email address, cell number, banking details, confirm if i have a debit order with them, what my last transaction was, EE account number - crazy!
 
Ecco said:
The got back to me on the ticket i raised, they said they will send me a transaction history statement. That doesnt help at all. I can pull that myself.

Also to add, in order for them to provide the statement, i need to give them: my id, email address, cell number, banking details, confirm if i have a debit order with them, what my last transaction was, EE account number - crazy!
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Just ask them what deductions was made (as for the incoming deposit).
 
I just can't understand how the balance can be incorrect if all transactions in the statement are correct?
 
Bundu said:
I just can't understand how the balance can be incorrect if all transactions in the statement are correct?
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Agree, but i would like to know which transaction took the balance down and why, my settings have been that the amount invested is inclusive of transaction fees for years now - never have i had a deposit go in, and the balance is less then what i deposited.
 
Ecco said:
Agree, but i would like to know which transaction took the balance down and why, my settings have been that the amount invested is inclusive of transaction fees for years now - never have i had a deposit go in, and the balance is less then what i deposited.
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Let EE answer, and get back to us! (please)
 
Quickest way to fund USD account on easy equities ?
ZAR account > EasyFX transfer> USD account
Or
Shift > EFT > USD account
 
mr_norris said:
That is strange then, my transaction history has always been pretty accurate. Now I'm invested in this mystery and I need to know what happened
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Bundu said:
I just can't understand how the balance can be incorrect if all transactions in the statement are correct?
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zerocool2009 said:
Let EE answer, and get back to us! (please)
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For the guys who were curious to find out why the balance was incorrect, EE got back to me after numerous emails asking for a follow up.

This is what they said
Kindly note that there was duplicate dividends payment for Satrix Rafi on the in October 2023, the transaction was reversed on the 20th of January 2023.
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Above is verbatim. They obviously meant 2024. Grammar also poor. I will have to check this properly. But that's the reason.

Very dodgy to me....how did they make duplicate dividends payments....mine was small, but if you count everybody's this would be a big error on their side.

You would think this stuff is automated. But under the veneer of a fancy website, it appears this is still a very manual, moms garage type shop

Also why no comms on this matter to all those affected....they just left if for guys to scratch their heads and raise support tickets?
 
@Ecco

Thanks for the feedback. Its actually very poor not to communicate. I can see on my Sygnia account, adjustments also happen, but it happens in the same hour (or rather it is being fixed accordingly). Remember, EE is just the middle man also. I am not standing up for them, but just glad you got a REAL answer eventually.
 
Ecco said:
For the guys who were curious to find out why the balance was incorrect, EE got back to me after numerous emails asking for a follow up.

This is what they said

Above is verbatim. They obviously meant 2024. Grammar also poor. I will have to check this properly. But that's the reason.

Very dodgy to me....how did they make duplicate dividends payments....mine was small, but if you count everybody's this would be a big error on their side.

You would think this stuff is automated. But under the veneer of a fancy website, it appears this is still a very manual, moms garage type shop

Also why no comms on this matter to all those affected....they just left if for guys to scratch their heads and raise support tickets?
Click to expand...

I wonder what they do to people who've closed their accounts in the meantime.
 
Ecco said:
For the guys who were curious to find out why the balance was incorrect, EE got back to me after numerous emails asking for a follow up.

This is what they said

Above is verbatim. They obviously meant 2024. Grammar also poor. I will have to check this properly. But that's the reason.

Very dodgy to me....how did they make duplicate dividends payments....mine was small, but if you count everybody's this would be a big error on their side.

You would think this stuff is automated. But under the veneer of a fancy website, it appears this is still a very manual, moms garage type shop

Also why no comms on this matter to all those affected....they just left if for guys to scratch their heads and raise support tickets?
Click to expand...

When i saw the email this morning, i didnt think about this properly heres why, maybe i am wrong?
  • My settings are divedends are reinvested - so a duplicate payment would impact my holdings in RAFI not my available cash balance
  • If they made a duplicate transaction, and reversed it, it should be nett off to 0
  • Based on the above - my balance shouldnt be reduced, R3k in should be R3k in
 
DrX said:
Quickest way to fund USD account on easy equities ?
ZAR account > EasyFX transfer> USD account
Or
Shift > EFT > USD account
Click to expand...

SHYFT USD ACTUAL RATE R18.15
GIVEN RATE R18.19
R50,000 $2,748.76



EASY THIEVES USD ACTUAL RATE R18.15
GIVEN RATE R18.40
R50,000 $2,701.58


So you can see by using SHYFT to make a payment to Easy Thieves you save $47 or R855 (when the Rand was R18.19) I did this test when that was the rate. BUT.... and there is always a juicy butt... SHYFT think that payment is an international payment so it comes off your R1m per year allowance.
 
Does anyone know if the Purple Group or Easy Equities are still in business? It seems a lot of people are no longer getting feedback on complaints or correspondence. Basic tasks like bank account verifications are no longer happening, not even after 6 months of sending them bank statements and some people cannot get money out of EasyEquities.

Can't help but wondering if people's money are still safe with them.
 
The Worker said:
Does anyone know if the Purple Group or Easy Equities are still in business? It seems a lot of people are no longer getting feedback on complaints or correspondence. Basic tasks like bank account verifications are no longer happening, not even after 6 months of sending them bank statements and some people cannot get money out of EasyEquities.

Can't help but wondering if people's money are still safe with them.
Click to expand...
Charles Savage sent out an email yesterday to flex on us.

1738246325950.png
 
Merlin said:
What a d!ck move.

So glad I'm moving clearing my funds out of EE imminently.
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Harmless enough stuff for a CEO, but yeah, why send this shìt when you can’t get the basic operational communications right?
 
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