Elitehost down?

Our deepest apologies for the inconvenience caused.

We are still working to get the IP on rs04-pta.za-dns.com restored.
We hope to get it restored shortly and will keep you updated with the progress.
Apr 19, 11:18 SAST
 
I've actually had to turn off my phone because I'm unable to deal with the amount of **** I've been getting from clients. ALL my stuff is on rs04, over 20 domains. None of my clients can even receive email over the last 24 hours. I pretty much have no choice but to find a new host. Transferring to a new host will probably take quicker because clearly there's no ETA whatsoever. I've been using Dreamhost for some international stuff, but looking at some other options.
 
squirrel said:
I've actually had to turn off my phone because I'm unable to deal with the amount of **** I've been getting from clients. ALL my stuff is on rs04, over 20 domains. None of my clients can even receive email over the last 24 hours. I pretty much have no choice but to find a new host. Transferring to a new host will probably take quicker because clearly there's no ETA whatsoever. I've been using Dreamhost for some international stuff, but looking at some other options.
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I'm in the same boat. I've got about 35 - 40 domains on rs04.
 
I've had clients even go as far as saying they want to sue me for loss of income FML. I'm also working remotely from Thailand at the moment, and working on a few big projects as it is. This is proper screwing me over.
 
squirrel said:
I've actually had to turn off my phone because I'm unable to deal with the amount of **** I've been getting from clients. ALL my stuff is on rs04, over 20 domains. None of my clients can even receive email over the last 24 hours. I pretty much have no choice but to find a new host. Transferring to a new host will probably take quicker because clearly there's no ETA whatsoever. I've been using Dreamhost for some international stuff, but looking at some other options.
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I'm with you. This is unacceptable and a joke - Elitehost and Afrihost is in the same class. We are transferring everything as well. Can't deal with 20 calls and I don't have answers.

@ Jason - Read the Forum - WE ARE ASKING FOR DETAILS AND ETA'S - still no answer.

I originally opened up this forum last time (last year), the servers are always slow, your communication sucks, you have extended downtime if you have downtime... Where is the details??
 
Is there any other host with a reseller account that uses cPanel that I can simply migrate everything to? I really don't want to have to manually transfer all their emails and files over. Will take me forever.
 
All my Elite hosted websites and emails have been totally down since Monday evening - am having to field angry Clients off..when will this attack be mitigated!
 
squirrel said:
Is there any other host with a reseller account that uses cPanel that I can simply migrate everything to? I really don't want to have to manually transfer all their emails and files over. Will take me forever.
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similar boat here, i wish Hetzner had a cpanel migration service (or do they?)
 
What legal remedies do we have? I feel it's time to step it up - considering taking legal action.

Any thoughts?
 
breacher said:
What legal remedies do we have? I feel it's time to step it up - considering taking legal action.

Any thoughts?
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On Elitehost? Nothing. The SLA (unless otherwise stated in your specific contract with them) states that a pro-rated refund will be given for any downtime. They do not guarantee 100% service delivery.
 
squirrel said:
I've actually had to turn off my phone because I'm unable to deal with the amount of **** I've been getting from clients. ALL my stuff is on rs04, over 20 domains. None of my clients can even receive email over the last 24 hours. I pretty much have no choice but to find a new host. Transferring to a new host will probably take quicker because clearly there's no ETA whatsoever. I've been using Dreamhost for some international stuff, but looking at some other options.
Click to expand...

You're not alone, I have over 40 domains on rs04, including my own, so even if I wanted to move everything, I wouldn't be able to accept the support tickets because I can't access my mail. Where would one go anyway though? AfriHost are pathetically useless. Host4Africa are arrogant twats. Hetzner are too expensive. Regardless, this isn't even EH's fault - if this DDoS hit another host, they would be in the same boat. If EH are guilty of anything, it is of giving poor status updates.
 
By the way, when I asked why rs04 is still down, EliteHost said:
"We are still working with our provider to remove the local and international blocks on the IP address 196.46.185.99. Our upstream provider, EOH has Arbor Networks DDoS devices in place that are monitoring traffic in real time. The attack traffic is currently DNS amplification with highly distributed TCP port traffic. The major traffic sources are US, China, Russia, Ukraine and Brazil.
They are reluctant to unblock the IP as they can still see attack traffic towards the IP. It causes network issues for all their clients once the attack traffic makes its way into their South African portion of the network."

That technical jazz is above my pay-grade but may be of some interest to some of you.

I also asked them if a reason for the attacks had arisen and they said:
"We have not received any direct communication from the attackers, we are unsure if any specific website is being targetted at this time"
 
naeem said:
similar boat here, i wish Hetzner had a cpanel migration service (or do they?)
Click to expand...

Unfortunately Hetzner do not use cPanel. They are a fantastic host, albeit more expensive, and their client zone absolutely sucks. Also just realized I wouldn't be able to move because I wouldn't be able to accept the ticket transfer. The email I used is hosted on Elitehost :/
 
SeaSiren said:
Our upstream provider, EOH has Arbor Networks DDoS devices in place that are monitoring traffic in real time. The attack traffic is currently DNS amplification with highly distributed TCP port traffic. The major traffic sources are US, China, Russia, Ukraine and Brazil.
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Pretty piss poor DDoS protection is the mitigation is to just null the IP.

DNS is UDP, so I'm assuming they mean to say that the attack is a combination of both UDP and TCP, which might be to mask the attack? UDP is probably just recursive DNS resolvers and TCP could be XML-RPC pingback attacks from stupid Wordpress sites, or a Mirai style IoT botnet.

I'm curious as to the volume of packets if it's hard enough to cause this much of a problem.
 
It's now almost 13h00 on Wednesday and we are still off the air!!!
Status updates are few and far between...
 
NullHypothesis said:
I have said it before and I'll say it again there is virtually no benefit to host locally, these knuckleheads don't know nothing about hosting. For comparison I have a shared account from an EIG owned host (h9) that I use for miscellaneous stuff and that blows Elitehost out of the water. $6.79 a month for unlimited domains, I host it in the UK data center. Yet when noobs come to the forum and ask questions about foreign hosts I see remarks such as "why not host locally" and I just see recommendations for Elitehost ("only R35 a month") or Domains.co.za (another **** company). These companies cannot be used for serious business. Think about how cheap a R35 a host works out when you running a business on it, spending money advertising it, people coming to it and see it offline. Not so cheap anymore hey?
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Just cause 2 hosts, in your opinion, don't cut it for you, doesn't mean local hosting as a whole is bad. I don't know of any big (and serious) company who still hosts internationally. The latency and different timezone (for support / billing queries) as well as the foreign languages makes it rather difficult for most people in S.A. to operate a proper business. I can't imagine Pick `n Pay (or any company with an online presence) telling me, when trying to buy something "Sorry Sir, our payment gateway is offline till 6PM, when the USA company wakes up to fix a problem on their side...."

BUT, if you buy something cheap, don't expect something of great value! i.e. if you need uptime, spend money on a good solution. Many, if not most, USA / UK / EU / etc / etc hosting companies have had downtime in the past as well. DDOS attacks are not limited to S.A. only. Nor hardware and software brakedowns.

P.S. I'm not defending Elitehost at all. Have no connection to them whatsoever. But it piss me off when people generalize like this.
 
SoftDux-Rudi said:
Just cause 2 hosts, in your opinion, don't cut it for you, doesn't mean local hosting as a whole is bad. I don't know of any big (and serious) company who still hosts internationally. The latency and different timezone (for support / billing queries) as well as the foreign languages makes it rather difficult for most people in S.A. to operate a proper business. I can't imagine Pick `n Pay (or any company with an online presence) telling me, when trying to buy something "Sorry Sir, our payment gateway is offline till 6PM, when the USA company wakes up to fix a problem on their side...."

BUT, if you buy something cheap, don't expect something of great value! i.e. if you need uptime, spend money on a good solution. Many, if not most, USA / UK / EU / etc / etc hosting companies have had downtime in the past as well. DDOS attacks are not limited to S.A. only. Nor hardware and software brakedowns.

P.S. I'm not defending Elitehost at all. Have no connection to them whatsoever. But it piss me off when people generalize like this.
Click to expand...

+1 to this.
 
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