Email from Neotel

L

Luf

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Guys, got this email this morning. It was sent to around 35 people (they showed all the email addresses in the CC section)


Dear Valued Client
*

We would like to thank you for your patience while we have been attempting to resolve the technical issue we have been experiencing regarding slow speeds on our network.
As part of the possible solution we will be implementing some changes on the network this evening in an effort to resolve these issues. These changes are a part of suggested solutions being implemented and testing will be ongoing to determine the success of the suggested changes.
We would value your feedback on the status of your problem after these changes have been executed.

Regards
*
Neotel Technical Support Team


I am giving them till Friday to sort this out otherwise i am taking legal action against them - time and money doesnt matter to me. I will do this for the benifit of myself and other users.
 
Nope my connection was 120% perfect for the first two weeks - and now for the last month i have not been able to use my internet. I used 430megs out of 10GIGS! not because i didnt want to download anything.

I think its a trick neotel uses.
 
You're going to be wasting your time, check the thread I started this morning with regards to finding out who has issues... I'm willing to even help.

Read that thread.

Don't go the legal route, you'll come 2nd best.
 
why do you think ill come 2nd best? Spoken to three lawyers and they are willing to take on the case because it is a strong case.
 
Lets see, NeoNothing, NoTel, NeoCon... 10 points: who can add more.
 
Luf said:
why do you think ill come 2nd best? Spoken to three lawyers and they are willing to take on the case because it is a strong case.
Click to expand...

Just know that such companies have very deep pockets to fight any case that might damage their reputation...Good luck! :rolleyes:
 
great, big company vs big company then:)
 
3G-Spot said:
Just know that such companies have very deep pockets to fight any case that might damage their reputation...Good luck! :rolleyes:
Click to expand...
Sad but true. They can afford to drag it out forever, putting enormous financial and emotional strain on you.
 
The overwhelming impression in all of this is a company charging consumers to do QA & testing - Neotel does not have a saleable service as yet, they do however have paying cutomers, it aint right.

Personally I'd suggest each and every one of you to write a letter to Neotel explaining your issues and that you will halt any form of payment effective immediately - then do just that.

You are being taken for a ride, whatever you 'settle' for becomes the new 'standard' dont allow this!
 
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