Esquire Woes

N

Nivec

Well-Known Member
Joined
Mar 4, 2005
Messages
327
Reaction score
7
I had a very unpleasant encounter with Esquire support yesterday, purchased a Motherboard the day before and found it had a damaged pin. I did a bit of googling and saw some mention that it may still work so continued to seat the CPU. But minutes later though even if it does work, I will never be happy so removed the CPU and packed up the board.

So yesterday I go off to Esquire where I was immediately told that the CPU was incorrectly inserted, there was no consideration of any other possibility other than an arrogant, “It was damaged by an incorrectly seated CPU”. Sadly I lost it, not something I normally do in public, but faced with such arrogance is very annoying.

Anyway, they eventually agreed to send it off to have it checked but I am not holding my breath, just very annoyed, I may land up losing out. Don’t see how incorrectly seating a CPU could damage a single pin.

DamagedPin.jpg
 
Here we go again, schit customer service by Esquire.
 
It's your own fault really.
You knew beforehand the product was defective, yet chose to use it.
Of course they would label it as "CPU was incorrectly inserted"
How many guys do you think they deal with every day, that's taking a chance?

That said, I think people should have a look at the wall of the service section in Esquire before they purchase anything there. Lots of phone numbers for where you're supposed to take stuff if it is broken. I've spend some hours waiting in there
 
Esquire is expensive and their range is not impressive

Good luck! was the box sealed? Silly question but how does a pin bend like this?
 
jouda said:
Esquire is expensive and their range is not impressive

Good luck! was the box sealed? Silly question but how does a pin bend like this?
Click to expand...

Thanks, yes the box was sealed (White anti tamper label). I first thought the pin was missing, it is pushed back under the pin behind it, like I say, don't know how seating a CPU incorrectly could cause this.

Not my first time dealing with Esquire support, wasn't much fun last time either, they just close to work and convenient but this time I may learn my lesson.
 
How does one insert a CPU incorrectly if its notched?


What brand was the mobo?
 
I had a similar issue with Frontosa. Got the motherboard, didn't want to work so took it back. They told me a pin had been damaged on the socket and said they wouldn't replace it even though I knew for a fact the damage had to have been there before I received the board (Been working with PCs for almost 20 years, I know how to seat CPUs).

They recommended I take it up with Asus directly. I eventually bitched and moaned enough to Asus management to get them to replace the board.
 
Rickster said:
I would open things like that in front of them.
Click to expand...

I guess you could, but I'm sure as hell going to be pissed if some guy in front of the queue opens 50 motherboards to check their sockets and all I want to buy is a flash drive.
 
Rickster said:
He could stand aside? And why 50?
Click to expand...

Have you seen the amount of stock that goes out of dealerships like Frontosa? Scanning over every item purchased for minute defects is just not viable. In this case we're talking about something you generally need a magnifying glass to find.
 
Careful what you say in this thread if you want to keep your Esquire account.

Some of us found that our Esquire accounts were summarily deleted after criticising Esquire in a similar kinda thread before.

Just saying.
 
DrJohnZoidberg said:
Have you seen the amount of stock that goes out of dealerships like Frontosa? Scanning over every item purchased for minute defects is just not viable. In this case we're talking about something you generally need a magnifying glass to find.
Click to expand...

That i can understand, but I was speaking about one person buying from Esquire that bought one mobo for himself.
 
Rickster said:
That i can understand, but I was speaking about one person buying from Esquire that bought one mobo for himself.
Click to expand...
It is dealship, frequently dealing with large volumes, in such case some level of confidence is required. It is common practice, just a way to make business.
In this case OP should not attempt to assemply CPU but return the product. Pin can be bent during packing, but missing? It means one of two things: somebody has already tried to straighten it up, or faulty socket was from the beginning and motherboard was not tested on the production line (which I seriously doubt).
 
Last edited:
If I had bought the motherboard for myself I would of probably just fixed the pin, doesn't look like it's broken off just bend backwards.
Just a few tiny adjustments.
 
I originally though the pin was missing, it was esquire that pointed out that it was bent. Dont think I have good enough eyesight or steady hands to attempt to straigten it.
 
Nivec said:
I originally though the pin was missing, it was esquire that pointed out that it was bent. Dont think I have good enough eyesight or steady hands to attempt to straigten it.
Click to expand...

So they told you to piss off basically?
 
sajunky said:
and motherboard was not tested on the production line (which I seriously doubt).
Click to expand...

ASUS pulls off every 25th or so board to test for defects, so that's 24 other boards that could be faulty that won't have the fault found on the factory floor before shipping. It happens more often than you can imagine, but less than you would hope because ASUS' QA is pretty good.

I've bent pins on a board before. The only way you can do it as neatly as the one OP has is from someone using a thin object that does not touch the other pins, or a faulty socket that wasn't properly checked on the factory floor. The pin is even bent backwards, which requires some effort to do.
 
Last edited:
If it's a Gigabyte board I would get in touch with Gigabyte SA directly. Ask Esquire if they have a contact number for somebody there.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X