Esquire Woes

[sajunky]

ASUS pulls off every 25th or so board to test for defects, so that's 24 other boards that could be faulty that won't have the fault found on the factory floor before shipping. It happens more often than you can imagine, but less than you would hope because ASUS' QA is pretty good.

I've bent pins on a board before. The only way you can do it as neatly as the one OP has is from someone using a thin object that does not touch the other pins, or a faulty socket that wasn't properly checked on the factory floor. The pin is even bent backwards, which requires some effort to do.

I use two needles to straighten the pin and put it in-line with grid. However when pin is pushed back and completely deformed, it will lose spring tensioning ability required for making good contact, it is over.

Re: Asus. I am sure they check every single board on the automated production line for startup. It is why LGA socket was adopted - to facilitate automated testing. What you are talking about is the manual check up. Such board has already passed automated tests (means 100% working).

 

[Nivec]

If it's a Gigabyte board I would get in touch with Gigabyte SA directly. Ask Esquire if they have a contact number for somebody there.

Esquire have sent to board to Gagabyte, I will wait to hear what they have to say.

 

[CataclysmZA]

Re: Asus. I am sure they check every single board on the automated production line for startup. It is why LGA socket was adopted - to facilitate automated testing. What you are talking about is the manual check up. Such board has already passed automated tests (means 100% working).

Testing isn't done automatically, its done by hand (well, the actual board testing, that is, hooking up all the connectors and components). Gigabyte's factories have employees that have the single job of testing each and every motherboard that they make. ASUS, to my knowledge, only does per-board testing for the TUF series, their ROG line and their GPUs. Other lines like laptops and mobile devices have different testing regimes.

I'm also pretty sure Intel moved to LGA775 to simplify manufacturing for them, pushing the onus to their board partners to check things more closely. It also allowed for more effective cooling and removed the risk of taking out a CPU cooler, only to have the chip follow with it, ripping out or bending any pins.

 

[DrJohnZoidberg]

Re: Asus. I am sure they check every single board on the automated production line for startup. It is why LGA socket was adopted - to facilitate automated testing. What you are talking about is the manual check up. Such board has already passed automated tests (means 100% working).

The issue I had is that the box and anti-static bag were completely unsealed so there is no way of knowing if that board had been removed or even used after leaving the factory. This seems a bit of odd to me, you would think they would seal these things for exactly this kind of reason.

 

[sajunky]

The issue I had is that the box and anti-static bag were completely unsealed so there is no way of knowing if that board had been removed or even used after leaving the factory. This seems a bit of odd to me, you would think they would seal these things for exactly this kind of reason.

Exactly. For static electicity protection and mechanical damage. Also for customer confidence that product hasn't been tempered with (like a pressure cap on the All Gold tomato sauce).

 

[sajunky]

Testing isn't done automatically, its done by hand (well, the actual board testing, that is, hooking up all the connectors and components).

Not true. There is a BIOS flashing and testing response of various system components by hooking up to the system management bus. All this testing is done on the automated production line without any external commponents attached. From this point motherboard is 100% bootable (at least to the BIOS POST screen). If there were any bent (or missing) critical pins on the CPU socket, it would be rejected immediately. And after that - it depends on series - further checking will be done manually.

 

[Esquire]

So they told you to piss off basically?

No we did not

Esquire have sent to board to Gagabyte, I will wait to hear what they have to say.

Just to let you know that we will be crediting your account for that motherboard as we got the "Go ahead" from Gigabyte to do so

Please furnish us with your account details so that we can do a refund into your account

Our Technical Team will be in touch with you to get your details

Regards
ESQ

 

[MickeyD]

Here we go again, schit customer service by Esquire.

Really?

 

[Rickster]

No we did not




Just to let you know that we will be crediting your account for that motherboard as we got the "Go ahead" from Gigabyte to do so

Please furnish us with your account details so that we can do a refund into your account

Our Technical Team will be in touch with you to get your details

Regards
ESQ

 

[Joe_M]

Nicely done Esquire contrary to popular belief your products and service is still the best out there

 

[Rickster]

Nicely done Esquire contrary to popular belief your products and service is still the best out there

I was using one of their basic keyboards, wow did it feel great to use.

 

[Thor]

No we did not




Just to let you know that we will be crediting your account for that motherboard as we got the "Go ahead" from Gigabyte to do so

Please furnish us with your account details so that we can do a refund into your account

Our Technical Team will be in touch with you to get your details

Regards
ESQ

Brilliant response, that's the Esquire I know.

 

[Nivec]

Just to confirm that they have been in contact with me, I will fill in the form provided and send it off in the morning.

Thank you to Gigabyte, Esquire on the other hand has handled this very badly, the PM I got from "Esquire" this morning was accusatory, the exact same attitude that go me so upset in the first place.

I am glad others have received good service, I hope it lasts.

 

[ponder]

Thank you to Gigabyte, Esquire on the other hand has handled this very badly, the PM I got from "Esquire" this morning was accusatory, the exact same attitude that go me so upset in the first place.

Maybe their staff need some customer service training, there are good & bad ways of dealing with your clients, do it well and everybody gains.

 

[Thor]

Just to confirm that they have been in contact with me, I will fill in the form provided and send it off in the morning.

Thank you to Gigabyte, Esquire on the other hand has handled this very badly, the PM I got from "Esquire" this morning was accusatory, the exact same attitude that go me so upset in the first place.

I am glad others have received good service, I hope it lasts.

Not going to lie I know your experience all to well very arrogant bunch them, BUT I also have to admit that in the end I got better after sales results than I did with Frontosa at times. So I agree it should not have been necessary for you to resort to a forum to get a result, but luckily you got a good result in the end.

Thank You Esquire