I agree. Service like that makes me want to give a company more business.
Its always a f-kin long story when I want to return something.
Most companies are so short sighted. They want to hang onto one sale not realizing the hassle they give me returning this one thing, will just make me prefer to buy the next 10 things somewhere else.
I did once have hassles returning drive enclosures at Esquire that did not spin up Seagate HDDs. (but could spin up other drives)
But it was many years ago. I think they just found it hard to believe until they tried it themselves. (so I had pretty average service from them as far as returns go)
I have not dealt with Esquire much over the years.
Frontosa has always given me excellent service, also very easy on a lot of returns. But they have also hassled me on returning an item once. (incompatibility that was hard to believe)
Very few companies will have a no questions asked policy on returns.
Its funny how most companies will happily give you a credit on something to upgrade to something better. (where you pay in the difference)
But for simple credit, they hassle you a bit.
In my experience Miro has been like that.
Scoop was awesome with a recent return (with a very hard to prove problem). No hassles, they're experts on their products, they gave me a cash refund quickly and painlessly. I was very impressed.
I find Rectron to be very impersonal and bureaucratic to deal with.
In the end nearly every supplier will take their stuff back, it just depends how much you have to fight with them
