Fault reporting software for school

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getafix33

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Looking for a fault/issue reporting application whereby teachers can report IT issues that they are experiencing. Currently there is a mix of Whatsapp and Excel system which is very clunky.
 
getafix33 said:
Looking for a fault/issue reporting application whereby teachers can report IT issues that they are experiencing. Currently there is a mix of Whatsapp and Excel system which is very clunky.
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There are quite a few open source helpdesk SYSTEMS. GLPI is very good for an IT service desk and Zammad is quite a good general helpdesk.
 
OTRS is also a good option.
Znuny is a OTRS compatible option
 
Nod said:
OTRS is also a good option.
Znuny is a OTRS compatible option
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All of which you then need to host and manage and all that…while you could just use Jira entirely for free.
 
SauRoNZA said:
All of which you then need to host and manage and all that…while you could just use Jira entirely for free.
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OTRS have an online version as well that is managed by OTRS.

Jira is good for development teams with good integration with git. Our company use it as well for R&D while product support uses ServiceNow.
 
Nod said:
OTRS have an online version as well that is managed by OTRS.

Jira is good for development teams with good integration with git. Our company use it as well for R&D while product support uses ServiceNow.
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There is Jira Software and Jira Service Management which are two different things.

Just getting started with OTRS seems so unnecessarily hard looking at their onboarding process.

Point is you can do Jira SM entirely free for this use case with very little to no effort. Up and running in literally five minutes with a few clicks.
 
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SauRoNZA said:
All of which you then need to host and manage and all that…while you could just use Jira entirely for free.
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Up to 10 users is not entirely free. I would recommend Azure Devops over Jira since it is superior to jira, but only 5 users free.

Azure Devops
First 5 users free,
then $6 per user per month

However I think Jira and Azure DevOps is not what is really needed for this requirement. These are more task management systems and what needed is more a helpdesk/end user ticket management system like Zendesk.
 
Benedict A55h0le not said:
Up to 10 users is not entirely free. I would recommend Azure Devops over Jira since it is superior to jira, but only 5 users free.

Azure Devops
First 5 users free,
then $6 per user per month

However I think Jira and Azure DevOps is not what is really needed for this requirement. These are more task management systems and what needed is more a helpdesk/end user ticket management system like Zendesk.
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To be clear users = people managing the system.

Not customers.

Also he doesn’t need Dev Ops. Just a ticketing system. Clean and simple.

For the use case it will be free for a very long time. Possibly forever.
 
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