February Challenges

Neotel

Neotel

Senior Member
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Dec 13, 2006
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Only post your challenges here for Feb

Please do not reply to posts in this thread.
As well, at the same time as posting your challenge in this thread, please also send me a mail [email protected]

Include, your username here, r acc # or MDN #, and alternate contact number.

Thanks, Hugo
 
Hugo, we need that usage tracker. The call centre cannot tell you how much you have used once you have exceeded your allocated data bundle.
 
I have the NeoGo Datacard. I need additional software that will tell me what my PN & RSSI is. The Mobile Partner software doesn't provide that info.
 
Still cannot send mail from Office Outlook 2007 via smtp.neomail.co.za
 
I have NeoFlex Voice. Recently, the account was suspended with no notification. Seems Neotel weren't using the debit order I signed (Samsung used theirs for the device charge with no hassles), and are now treating me as a defaulter by suspending my account. I am willing to pay what is owing on the account, but I want compensation for the hours I've had to spend on the cell phone, sorting this out and because I don't have a cheaper voice line at the moment, and for the professional embarrassment of having my line cut (it is used for my work).
 
I must say...

Im pretty much looking at getting the whole uncapped option from neotel, but all im hearing is negative stuff about it.

Seriously...

And whats the story with you starting this thread..... but not answering any of the queries... come now.... wake up.

People want answers, and i would like to know what guarentee i have of not having total shyte with neotel?
 
Let me know what's happening about the colourful email I sent you ;)
 
I want:
1) To be able to confidently download something without having to worry about disconnecting every 6 minutes
2) My 190kB/s speeds back. My RSSI AND EC/IO are BOTH lower (better) than they were when I was getting 190kB/s. STOP SHAPING ME!!!!!!!!!!

/rantoff
 
Require a response to the email i sent you and the voice message i left you on your phone. I am not paying a cancellation fee of R2000.00 for a system that didn't work, and i was promised i wouldn't have to. Sort it out please.
 
Neotel said:
For the last time, WE DON'T SHAPE!!!!!!!

Hugo
Click to expand...

I dont think thats a very Professional way to respond to your customers?

STOP SHAPING ME??????
STOP SHAPING ME??????
STOP SHAPING ME??????
STOP SHAPING ME??????
STOP SHAPING ME??????
STOP SHAPING ME??????
STOP SHAPING ME??????
 
I dont think I'm being shaped anymore. Or it could be the fact that I can't load google. Disconnects every 4th packet (not even a lost packet. 25% packetloss is unusable, but still the packet can be re-requested. A corrupted packet cant). Want a screenshot?
 
still waiting for my problems with neotel to be solved, still waiting for refund, still waiting for the phone and aerial to be collected, waiting since the beginning of this year, problems have been going on since beginning of November 2009
 
Package costs

I am interested in moving to Neotel but I am concerned about your bandwidth package costs.

The news is currently filled with news about ADSL bandwidth costs dropping as well as costs dropping from Vodacom, MTN and Cell C. There are ISPs offering 1Gb of ADSL bandwidth for as little as R14! If we take your 5Gb package for R499 that comes to R100 per Gb! I know that price inlcudes the device but that cost is minimal So, why so expensive?

Are your costs being reviewed in light of all the talk and the fact that your competitors are dropping prices?
 
Cedricf said:
I am interested in moving to Neotel but I am concerned about your bandwidth package costs.

The news is currently filled with news about ADSL bandwidth costs dropping as well as costs dropping from Vodacom, MTN and Cell C. There are ISPs offering 1Gb of ADSL bandwidth for as little as R14! If we take your 5Gb package for R499 that comes to R100 per Gb! I know that price inlcudes the device but that cost is minimal So, why so expensive?

Are your costs being reviewed in light of all the talk and the fact that your competitors are dropping prices?
Click to expand...


I've been asking this myself. Quite keen on getting a response on this matter.

BTW, congrats on your 1st post. took a while.
 
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