February Challenges

[rph72]

I've been asking this myself. Quite keen on getting a response on this matter.

BTW, congrats on your 1st post. took a while.

Ok, Hugo said this in the other thread:

I can only but guess.
A good time to consider would be when we launch prepaid in April (est, do not mark my date)

At the same time, our product offerings are segmented to the different target markets, so not sure it would affect price changes.

Hugo

 

[medicnick83]

My issues have so far been sorted out;

1) Got my R1000 deposit back
2) So far, my cancellation seems to have been completed, got my statement which states bill is R0.

HOWEVER!!!

3) My antenna has not been removed, Kum Tech has not called me even thought they said they would.
4) My phone (Neotel) has not been collected either.

 

[DreamKing]

Hugo , now you don't shape ....

but you bring us back to the "dialup era".... 128kbps MAX

thanks neotel...

how could we connect our 10 years old 56k modem to NeoPrime device for the "unlimited connection"?

slower than yesterday ..............

real 54k connection........... WELL DONE

 

[Actrox]

Still awaiting feedback on my billing issue. So help me god if their is a debit order this month........

 

[Actrox]

Another day, no reply

 

[Neotel]

All here is noted, i'm in the background

Hugo

 

[DreamKing]

speed up and down .......

most of the time also 100kbps ...............

suddenly from 100kbps to 1Mkbs then 1 min later back to 100kbps, than 30mins later, 500kbps, than 5 min later back to 100kbps etc .........................

damn!

(start dl last fri for 200M still downloading.............. )

 

[rph72]

Hugo, we need that usage tracker. The call centre cannot tell you how much you have used once you have exceeded your allocated data bundle.

I have the NeoGo Datacard. I need additional software that will tell me what my PN & RSSI is. The Mobile Partner software doesn't provide that info.

All here is noted, i'm in the background

Hugo

Hi Hugo

Any progress??

 

[NickNervous]

In the last week of Feb I couldn't get my data download details.
Now it's not a problem for me coz I monitor my downloads so I'll have an idea, but it would help if it's posted on the Neotel website or a
forum that data reports are down.You see when I have to call,and I called about 4 times then it becomes a problem because one has to wait a while to be answered and
in one case I had to be verified first and then I was told that the system is down.So yes, just notify somewhere that service is down.

Also if international is down, then it would help if there was a thread reporting that, that way one wouldn't have to call the call centre and call-congestion would decrease.

 

[beatlexx]

I also phoned the call centre a number of times the last two weeks for my data usage. They just kept telling me that their system is not working. Out of desperation I mailed Hugo and within a short time he mailed me my data usage information.

How Hugo got the information so quickly I don’t know, but the call centre couldn’t.

@NEOTEL. We need the data usage monitor PLEASE.

 

[NickNervous]

@beatlexx
I'm not surprised that Neotel rep had the info, I went to the neotel office once coz the call center couldn't help me and my problem was fixed.
It's good they're approachable but I must say that internet competition is increasing which they should be aware of.
Otherwise I'm lekker.